Reviewers often praise Priority Bicycles for sturdy build quality, lightweight frames, and quick delivery. Many mention fast assembly and staff who respond quickly and helpfully. Some reviews point to unclear pricing, surprise charges, and missing documentation for certain models. A few riders also say they needed comfort tweaks or shifting adjustments after delivery.
Examples from available reviews (Mar 2021 – Feb 2026).
Reviewer describes the team as highly responsive, helpful, and understanding.
“Highly responsive, helpful and understanding.”
Reviewer is impressed and loves the 7-speed internal gearing and belt drive.
“Love the 7 speed internal gearing and of course the smooth and silent belt drive..”
Reviewer reports unexpected overseas charges and poor customer service responsiveness.
“My credit card was charged for the bike price before $605 shipping price was revealed.”
Bike was great but the original and replacement seats were uncomfortable.
“The original seat on my Coast was very uncomfortable for me”
Reviewers often describe customer service as quick to respond and genuinely helpful. Several mention staff who fixed problems fast, sent replacements, and gave hands-on attention. A few reviews call out specific employees by name and urge the company to keep them.
Many customers say the bikes feel like a strong value, pointing to the quality for the price. Some cite bundles or overall affordability as the reason they bought. A smaller group questions the price point or flags unexpected fees.
Customers frequently describe easy ordering, on-time shipping, and simple assembly. Several say the bikes feel comfortable and fun to ride right away. A few report saddle discomfort or say the drivetrain needed adjustment after the first rides.
Reviewers regularly highlight solid build quality, durability, and lightweight construction. Many mention dependable packaging and bikes arriving ready to ride. A few isolated comments note shifting under load and seat comfort as areas that need work.
Many reviewers point to quick answers to questions and easy-to-reach support. Some customers say model-specific documents were missing and sizing details were not sufficient. A small set of reviews also mentions shipping or extra charges showing up late in the process.
Most reviews show high satisfaction with bike performance, delivery, and service. Many reviewers left top ratings and recommend the company. The few low scores tend to focus on billing, missing documentation, and occasional usability issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Son loves his 3-speed bike; reviewer praises product and customer experience.
“My Son loves his 3-speed Priority bike.”
Son loves his 3-speed bike; reviewer praises product and customer experience.
“My Son loves his 3-speed Priority bike.”
Reviewer reports great service and fast delivery.
“Great service, fast delivery.”
Reviewer reports great service and fast delivery.
“Great service, fast delivery.”
Reviewer is impressed and loves the 7-speed internal gearing and belt drive.
“Love the 7 speed internal gearing and of course the smooth and silent belt drive..”
Reviewer is impressed and loves the 7-speed internal gearing and belt drive.
“Love the 7 speed internal gearing and of course the smooth and silent belt drive..”
Reviewer reports unexpected overseas charges and poor customer service responsiveness.
“My credit card was charged for the bike price before $605 shipping price was revealed.”
Reviewer reports unexpected overseas charges and poor customer service responsiveness.
“My credit card was charged for the bike price before $605 shipping price was revealed.”
Shorter seat post helps beginning riders feel more at ease and fits well.
“top quality, perfect sizing.”
Shorter seat post helps beginning riders feel more at ease and fits well.
“top quality, perfect sizing.”
Reviewer enjoyed worry-free riding, found accessories easily and shipping fast.
“so much fun and worry free”
Reviewer enjoyed worry-free riding, found accessories easily and shipping fast.
“so much fun and worry free”
Reviewer calls company amazing and praises bikes and customer service.
“Your company is amazing!!! Great bikes and amazing customer service ❤️”
Reviewer calls company amazing and praises bikes and customer service.
“Your company is amazing!!! Great bikes and amazing customer service ❤️”
Reviewer describes the team as highly responsive, helpful, and understanding.
“Highly responsive, helpful and understanding.”
Reviewer describes the team as highly responsive, helpful, and understanding.
“Highly responsive, helpful and understanding.”
Reviewer praises fast service and quick responses to questions.
“Fast service and response to my questions! Great!”
Reviewer praises fast service and quick responses to questions.
“Fast service and response to my questions! Great!”
Reviewer had a very positive experience and praises performance, comfort, and value.
“the bicycle is FANTASTIC, in performance, comfort, quality, and value...Some guy from Gotham City called...he wants one too...I have absolutely no problems or regrets, and VERY HIGHLY recommend Priority Bicycle Co. Get yourself one now!🚲”
Reviewer had a very positive experience and praises performance, comfort, and value.
“the bicycle is FANTASTIC, in performance, comfort, quality, and value...Some guy from Gotham City called...he wants one too...I have absolutely no problems or regrets, and VERY HIGHLY recommend Priority Bicycle Co. Get yourself one now!🚲”
Reviewer likes the product but criticizes lack of model-specific documentation and tire sizing info.
“There was no user manual for this model included.”
Reviewer liked the bike but found documentation and product information lacking.
“There was no user manual for this model included.”
Reviewer enjoyed excellent packaging, easy setup, and reliable components.
“Everything was already setup and adjusted!”
Bought on sale; easy setup and great performance, gearbox requires adjustment.
“It does not like shifting under load.”
Reviewer praises Nelson's personal attention and recommends keeping him.
“Nelson was terrific in his personal attention, keep him!”
Nelson provided terrific personal attention to the reviewer.
“Nelson was terrific in his personal attention, keep him!”
Reviewer likes the ultra-light bike as a refreshing change from e-bikes.
“Great ultra light bike that is a refreshing change of pace from ebikes.”
Reviewer praised the bike's ultra-light build as a refreshing alternative.
“Great ultra light bike that is a refreshing change of pace from ebikes.”
Reviewer calls the bike excellent and praises Priority staff.
“Excellent bike and the people at Priority are awesome!”
Reviewer praised both the bike and Priority's helpful staff.
“Excellent bike and the people at Priority are awesome!”
Bike arrived quickly, fit son well, and reviewer praises quality and weight.
“Love the high quality and low weight at a great cost.”
Fast delivery; bike was perfect, high quality, light, and affordable.
“Love the high quality and low weight at a great cost.”
Reviewer had a great experience across ordering, delivery, performance, and value.
“Overall a great experience with ordering,delivery, performance, and value.”
Reviewer had a great experience with ordering, delivery, performance, and value.
“Overall a great experience with ordering,delivery, performance, and value.”
Bike arrived on schedule and reviewer finds it joyful to ride.
“The bike arrived as scheduled and is a joy to ride.”
Bike arrived on schedule and is a joy to ride.
“The bike arrived as scheduled and is a joy to ride.”
Reviewer likes bikes but found seats uncomfortable and had to buy a third-party seat.
“Had to go with a larger 3rd party seat.”
Bike was great but the original and replacement seats were uncomfortable.
“The original seat on my Coast was very uncomfortable for me”
Reviewer praises build quality, design, and immediate battery replacement by customer service.
“they immediately sent me a replacement with no hassle.”
Well-made bike and excellent customer service resolved a battery issue.
“they immediately sent me a replacement with no hassle.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Priority Bicycles designs and sells bicycles and related accessories through its online store. Product pages list model names, sizing details, and specifications. Customers can buy bikes, accessories, and replacement parts through the website checkout. The company offers support channels for order questions and for warranty or parts requests.