Reviewers often praise Priority Bicycles for sturdy build quality, lightweight frames, and quick delivery. Many mention fast assembly and staff who respond quickly and helpfully. Some reviews point to unclear pricing, surprise charges, and missing documentation for certain models. A few riders also say they needed comfort tweaks or shifting adjustments after delivery.
Examples from available reviews (Mar 2021 – Feb 2026).
Reviewer describes the team as highly responsive, helpful, and understanding.
“Highly responsive, helpful and understanding.”
Reviewer is impressed and loves the 7-speed internal gearing and belt drive.
“Love the 7 speed internal gearing and of course the smooth and silent belt drive..”
Reviewer reports unexpected overseas charges and poor customer service responsiveness.
“My credit card was charged for the bike price before $605 shipping price was revealed.”
Bike was great but the original and replacement seats were uncomfortable.
“The original seat on my Coast was very uncomfortable for me”
Reviewers often describe customer service as quick to respond and genuinely helpful. Several mention staff who fixed problems fast, sent replacements, and gave hands-on attention. A few reviews call out specific employees by name and urge the company to keep them.
Many customers say the bikes feel like a strong value, pointing to the quality for the price. Some cite bundles or overall affordability as the reason they bought. A smaller group questions the price point or flags unexpected fees.
Customers frequently describe easy ordering, on-time shipping, and simple assembly. Several say the bikes feel comfortable and fun to ride right away. A few report saddle discomfort or say the drivetrain needed adjustment after the first rides.
Reviewers regularly highlight solid build quality, durability, and lightweight construction. Many mention dependable packaging and bikes arriving ready to ride. A few isolated comments note shifting under load and seat comfort as areas that need work.
Many reviewers point to quick answers to questions and easy-to-reach support. Some customers say model-specific documents were missing and sizing details were not sufficient. A small set of reviews also mentions shipping or extra charges showing up late in the process.
Most reviews show high satisfaction with bike performance, delivery, and service. Many reviewers left top ratings and recommend the company. The few low scores tend to focus on billing, missing documentation, and occasional usability issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer says the beach bike is very well built.
“The best built beach bike !”
Reviewer describes the bike as fantastic.
“Fantastic bike!!”
Reviewer praises the shop and the 600 HXT's dynamic, exceptional fork.
“The hxt is really dynamic and its front fork is exceptional.”
Reviewer praises four beach bikes as wonderful, easy to ride, and rust-resistant.
“simply WONDERFUL, easy to ride, no rust chain and build”
Reviewer found the service highly personable and very helpful.
“Highly personable service and was very helpful.”
Reviewer praises their helpfulness and fast response time to queries.
“Extremely helpful and their response time to queries is among the best.”
Reviewer praises staff for going above and beyond and helping.
“They go above and beyond .”
Child learned to ride quickly because bike was easy to assemble.
“it took my 6 year old 10 minutes to figure out how to ride it”
Reviewer mentions a product bundle.
“Product bundle”
Reviewer likes the belt drive and shifter but finds ride a little rough.
“love the belt drive and gear shifter.”
Reviewer had an excellent experience but wished they bought an 8-speed model.
“I should have purchased the Priority Eight because of the 8 speeds as apposed to the 3 on the Gotham.”
Reviewer loves the bike, found it easy to assemble and quickly delivered.
“Love my bike! Easy to assemble, and delivered very quickly.”
Reviewer praises outstanding, responsive customer service and free replacement parts.
“Absolutely outstanding customer service.”
Reviewer finds bikes nice but price high and sizing information insufficient.
“price point seemed a little high”
Shipment arrived on time; assembly was simple and rides were pleasurable.
“Shipment arrived on time and the bike was simple to assemble.”
Reviewer praises prompt attention and service and highly recommends Priority.
“prompt attention and service I received.”
Reviewer loves the company, praising design, customer service, and fast shipping.
“Beautiful design, responsive customer service, fast shipping,”
Reviewer expresses sincere appreciation for exceptional, responsive customer service.
“truly exceptional service I've received.”
Reviewer praises extremely fast shipping and helpful customer support.
“Extremely fast shipping”
Reviewer says Priority went above and beyond in customer service.
“Priority bicycles went above and beyond what I expected in customer service”
Muchas gracias. ?Como puedo iniciar sesion?
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Priority Bicycles designs and sells bicycles and related accessories through its online store. Product pages list model names, sizing details, and specifications. Customers can buy bikes, accessories, and replacement parts through the website checkout. The company offers support channels for order questions and for warranty or parts requests.