Many customers mention very fast shipping, a wide selection, and competitive prices. A sizable group says their orders arrived damaged, didn’t work, or were expired. Some reviewers say support replies quickly, while others report no reply or claims left unresolved. Complaints also include nicotine levels that don’t match the label and cases where the company offered store credit instead of a refund.
Examples from available reviews (May 2011 – Mar 2026).
They had the product I wanted with fast delivery and free shipping.
“They had exactly what I’d been searching for and fast delivery.”
Product labeled nicotine-free contained nicotine, causing a positive test.
“it says "Nic 0%" on it.”
Order never arrived and customer service did not respond.
“14 days later I have no money no coils no shipping no updates no phone answering's.”
Sold expired e-juices, gave only store credit, and coils burned quickly.
“BUYER BEWARE! They sell expired juices and refuse to refund customers.”
Customers often point to fast processing and quick priority shipping. Several reviews also mention delays, shipping labels created but not dropped off, or packages that never arrived. Some issues were settled quickly, while others stayed open or needed escalation.
Many reviewers like the pricing and say the selection is broader than local shops. A few note that cheaper item prices came with slower shipping. After product issues, some customers received store credit or partial fixes rather than full refunds.
Most buyers describe an easy checkout, fast delivery, and correct items. A small number say product photos were misleading or that certain colors shown online weren’t available. Several reviewers suggest ordering early because delays sometimes happen.
Many complaints describe defective devices, disposables that overheat or melt, and units that don’t work. Reviewers also mention expired e-liquids, coils that burn out quickly, and at least one case of a nicotine-free label testing positive for nicotine. Other customers say the products work well and they keep buying.
Some customers report quick email replies and helpful staff. Others describe calls not returned, messages ignored, or reaching one phone contact who couldn’t fix the problem. Several comments point to uneven outcomes, with refunds in some cases and store credit in others.
Reviews split between strong satisfaction tied to fast shipping and a broad selection, and serious complaints about defective products and weak support. Positive feedback focuses on speed and variety. Negative feedback centers on nonworking or unsafe items and cases that never get resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (8) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Product labeled nicotine-free contained nicotine, causing a positive test.
“it says "Nic 0%" on it.”
Good prices and selection but shipping exceeded promised timeframe again.
“Its now on day 8 which this is the second time that this has happened.”
Consistently great experience with extremely fast shipping.
“Always a great experience w provape. Extremely fast shipping too”
Great prices and fast shipping keep us loyal to this store.
“Great prices! Fast shipping!”
They answered emails promptly and provided good service.
“Really good service, they answered my emails!”
Surprised by extremely fast delivery and broad product selection.
“I'm surprised with how fast I received the order.”
Very quick shipping and overall satisfaction with ProVape.
“Very quick shipping, very happy with provape.”
Top-notch customer service and very fast free shipping.
“Best vape shop ever!! The customer service is top notch!!”
Fast delivery and received everything I needed.
“Fast delivery and had everything i needed.”
Fast reliable vapes and no-questions-asked refunds for issues.
“And if u ever have an issue they refund you no questions asked!!”
They had the product I wanted with fast delivery and free shipping.
“They had exactly what I’d been searching for and fast delivery.”
Received defective vapes and customer service failed to resolve issues.
“Received them a week later and one didn't work at all.”
Staff were professional and honest, so I'll continue using them.
“They were so professional everything they said was true so intern I’ll continue using them for further business.”
Order arrived fast and prices were good.
“Arrived fast everything completed there and they are good prices thank u”
They have items in stock, good prices, and fairly fast shipping.
“Have what we want in stock. Good prices. Fairly fast shipping.”
Very fast shipment and accurate order fulfillment; impressed overall.
“That is just crazy fast.”
Order arrived quickly and the product exceeded expectations.
“My order came quickly, the product was better than I expected”
Disposable vapes overheated, failed, and posed fire hazard.
“the first one heated up so bad that it melted”
Quick, dependable service with no fuss.
“No fuss, no muss. Quick. Reasonable, dependable.”
Huge product selection and extremely fast shipping; fair pricing.
“Provape has a huge selection of products and their shipping is extremely fast.”
Quick shipping, easy ordering, and cheaper than local vape stores.
“ProVape is very quick and easy to navigate or order from!”
Order never arrived and customer service did not respond.
“14 days later I have no money no coils no shipping no updates no phone answering's.”
They sent expired e-juice and had poor customer service.
“Sending me expired juice customer service is bad”
They fulfilled my order successfully and I'll reorder.
“Placed an order with ProVape and they came through!”
Fast shipping, well-packaged fresh e-juices, and excellent customer service.
“E JUICES & PODS CAME WELL PACKAGED & E JUICES FRESH & TASTE AMAZING”
Website listing misleading product images and color selection unavailable.
“You can not pick the color and most of the rdas are not the correct pictures so it’s misleading”
Multiple vapes were defective and the remedy was inadequate store credit.
“Problem is, FOUR of them didn’t work.”
Wide product selection with competitive prices and good service.
“Excellent selection of products - types, quantities, name brands and flavors!”
Order shows label created but package not yet dropped off for shipping.
“shipping label created at 10 a.m. awaiting item”
Cheaper prices but shipping took much longer than promised.
“They are cheaper but the projected shipping time was a lot longer then it has originally said it would be”
Both Fogger vapes were defective and no refunds were provided.
“they’re both defective. They will not charge.”
Overall impression is that the company seems very nice.
“Just seems to be very nice”
Products were great and will continue purchasing and recommending.
“Great products, I will keep purchasing and will recommend to others”
Fast shipping and an amazing product selection.
“Fast shipping and amazing selection”
Good variety but shipping delays require ordering in advance.
“Great variety and easier way to shop for different brands and flavors.”
Six vapes barely worked; only one functioned and shipping was slow.
“One out of six vapes actually worked.”
Very positive purchasing experience and strong recommendation.
“Absolutely amazing experience purchasing and receiving a whole selection of vapes.”
Priority shipping was very fast and vape arrived in good condition.
“Amazing real quick priority shipping quality vape got the Vaporesso XROS 4 thank you.”
Everything arrived as promised and I would highly recommend.
“Was sceptical at first but received everything as promised.”
Customer service unresponsive and received a disposable without battery.
“Pro vape has no customer service reps that work there.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
ProVape runs an online store selling vaping devices and e-liquids. Its catalog includes disposable vapes, refillable devices, e-juice, coils, pods, and accessories. The website shows product details along with flavor and nicotine options, and customers place orders online. ProVape ships orders to customers and provides support through channels such as email and phone for questions about orders and products.