Many customers mention quick dispatch, secure packaging, and items that look like the online photos. Several reviews also praise specific support agents for fast, professional fixes. Another group of complaints describes deliveries that never arrived or arrived very late, refunds being refused, and high return shipping costs. Most product feedback is positive, though some reviewers report items arriving damaged or poorly finished.
Examples from available reviews (Nov 2021 โ Feb 2026).
Customer received speedy delivery and well-packaged items.
“Speedy delivery and all items received were perfectly packaged”
Marie efficiently resolved a delivery error.
“After a delivery error Marie was great an efficient at helping resolve the issue :)”
Customer reports never receiving their order.
“Never received my order!”
Customer reports a $30 return fee caused a $10 loss on a $40 shoe.
“they charge 30 dollars to ship back!!”
Several reviews name support agents who handled order and delivery issues quickly and professionally. At the same time, many complaints describe orders that never arrived, deliveries arriving late even after paid upgrades, and refund requests being rejected.
Many reviewers call the shoes and boots affordable and good value for the price. Several negative reviews point to a high return-label fee that cuts into or wipes out the savings, and a smaller group questions the quality for the price.
Some customers say the website is easy to use and checkout is simple. A minority mention trouble changing orders, return steps that feel drawn out, and occasional comments about shoes that are painful or uncomfortable.
Many reviewers say items match the photos, arrive undamaged, and look as expected. A separate set reports problems on arrival, including loose embellishments, a glue smell, scratches, and build defects.
Positive reviews describe quick, personal replies and clear direction from support staff on exchanges and refunds. Negative reviews highlight lack of replies, slow refund updates, and requests to remove claims.
Reviews split between many five-star posts praising delivery, packaging, staff, and how the products look, and a clear cluster of one-star complaints about non-delivery, refused refunds, and expensive return fees. That gap between strong praise and strong complaints stands out across the reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) ยท Reviews (19) ยท Reviews (1) ยท Quotes shortened ยท As of: February 2026
Customer received speedy delivery and well-packaged items.
“Speedy delivery and all items received were perfectly packaged”
Order arrived on time and product met expectations.
“Arrived right on time The product was as expected Great service”
Reviewer describes their experience with Public Desire as always great.
“Always a great chopping experience with public desire”
Customer reports they did not receive their package.
“Didnโt get my package”
Customer praises timely delivery, packaging, and website.
“5stars as usual guys,....everything arrived in time, well wrapped, no damage, and all intact.๐๐”
Support team promptly cancelled the order and processed a refund.
“Anna quickly and professionally helped with cancelling my order and processing the refund.”
Customer paid for next-day delivery which arrived late and refund denied.
“the product arrived two days later”
First-time online buyer received fantastic boots delivered quickly and well-packaged.
“The quality of boots I ordered were fantastic, love them”
Customer thanks Marie for responsiveness and professionalism.
“Iโd like to say a big thank you to Marie for her responsiveness and professionalism.”
Marie provided prompt, communicative, and hassle-free support resolving the issue.
“She resolved my issue straight away”
Reviewer thanks Lucy and Marie for kind, responsive, and helpful support.
“I would like to sincerely thank Lucy and Marie”
Order arrived quickly and the dress matched the picture; customer loved it.
“it was exactly how it was in the picture.”
Customer praises service, price, and packaging of gorgeous shoes.
“Amazing service, brilliant price point, gorgeous shoes beautifully packaged”
Amy addressed the order query quickly and professionally.
“She resolved this quickly and effectively. She was very professional and understanding.”
Customer states the experience was very good.
“very good!!”
Marie efficiently resolved a delivery error.
“After a delivery error Marie was great an efficient at helping resolve the issue :)”
Customer says Lucy resolved a delivery error and they received beautiful shoes.
“Lucy quickly found a solution and was very responsive.”
Customer received boots quickly and loves them.
“came so quick love my boots”
Company dispatch was fast but Royal Mail delayed delivery nearly a week.
“This time delivery was really bad with Royal Mail”
Customer found price affordable, quality excellent, and sizing accurate.
“Price was so affordable Quality was really excellent Size spot on...”
Customer expresses thanks for their purchase.
“Thanks very much”
Customer reports refused refund and alleges deceptive return handling.
“Lying, scamming and also ridiculous customer service.”
Customer received ordered shoes and found them beautiful.
“I did receive my pair of shoes & they are beautiful.”
Customer received quick delivery and shoes as advertised.
“Quick delivery with safe and beautiful packaging.”
First-time buyer received accurate, well-packaged shoes, size slightly tight.
“they were exactly how they looked in the picture”
Customer reports great delivery, service, and product.
“Great delivery service and product!”
Customer reports a quick delivery experience.
“Quick delivery ๐”
Reviewer praises product quality and professional, friendly staff.
“The products are of high quality”
Reviewer praises Amy and Anna and excellent, prompt customer service.
“Amy & Anna were amazing.Customer service was so good, quick & prompt.”
Customer received item quickly and felt it was good value.
“Very qiuck delivery nice item value for money”
Customer praises easy website, good communication, and quality products.
“No faff, easy to use website”
Customer reports fast delivery and products matching or exceeding advertisement.
“Fast delivery, products exactly [or better] that advertised,”
Marie resolved an issue quickly and the boots were well packaged.
“Great service from Marie she dealt with my issue quickly and Iโm happy with it!”
Customer says shoes are lovely and affordably priced.
“Lovely shoes at a good price”
Customer expresses love for their order, especially slippers.
“I love my order....Especially the slippers.”
Customer praises service and states shoe quality was perfect.
“Great service and quality of the shoes were perfect!”
Customer says service was responsive and resolved their order issue quickly.
“Customer service are brilliant.”
Customer reports returned shoes labeled worn and refund denied.
“DO NOT BUY FROM THIS COMPANY!!!”
Employee Amy prioritized the order and ensured timely delivery.
“Amy came to the rescue and it was delivered on Tuesday morning.”
Customer states they love their shoes and are very satisfied.
“Really good I love my shoes”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Public Desire is an online fashion retailer selling womenโs footwear, including heels, boots, sandals, and slippers. It runs an e-commerce site with product pages that show images, descriptions, and sizing details. Public Desire ships domestically and internationally, with several delivery speed options. The site lists customer support channels for order questions, exchanges, and returns, and includes shipping and returns details in its help sections.