Many customers mention quick dispatch, secure packaging, and items that look like the online photos. Several reviews also praise specific support agents for fast, professional fixes. Another group of complaints describes deliveries that never arrived or arrived very late, refunds being refused, and high return shipping costs. Most product feedback is positive, though some reviewers report items arriving damaged or poorly finished.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer received speedy delivery and well-packaged items.
“Speedy delivery and all items received were perfectly packaged”
Marie efficiently resolved a delivery error.
“After a delivery error Marie was great an efficient at helping resolve the issue :)”
Customer reports never receiving their order.
“Never received my order!”
Customer reports a $30 return fee caused a $10 loss on a $40 shoe.
“they charge 30 dollars to ship back!!”
Several reviews name support agents who handled order and delivery issues quickly and professionally. At the same time, many complaints describe orders that never arrived, deliveries arriving late even after paid upgrades, and refund requests being rejected.
Many reviewers call the shoes and boots affordable and good value for the price. Several negative reviews point to a high return-label fee that cuts into or wipes out the savings, and a smaller group questions the quality for the price.
Some customers say the website is easy to use and checkout is simple. A minority mention trouble changing orders, return steps that feel drawn out, and occasional comments about shoes that are painful or uncomfortable.
Many reviewers say items match the photos, arrive undamaged, and look as expected. A separate set reports problems on arrival, including loose embellishments, a glue smell, scratches, and build defects.
Positive reviews describe quick, personal replies and clear direction from support staff on exchanges and refunds. Negative reviews highlight lack of replies, slow refund updates, and requests to remove claims.
Reviews split between many five-star posts praising delivery, packaging, staff, and how the products look, and a clear cluster of one-star complaints about non-delivery, refused refunds, and expensive return fees. That gap between strong praise and strong complaints stands out across the reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Customer warns items take over a month and refunds not given.
“Please do not order. Takes over a month to get items and they will not give a refund”
Customer reports a $30 return fee caused a $10 loss on a $40 shoe.
“they charge 30 dollars to ship back!!”
Customer complains $30 return label and poor quality below price.
“Why tf is a return label $30?”
Shoes didn't fit daughter and reviewer couldn't return or exchange.
“Bought shoes and didn’t fit my daughter could not get a return or exchange”
Customer reports never receiving their order.
“Never received my order!”
Customer didn't receive the child's order and experienced poor delayed service.
“I never received the order”
Customer received shoes with loose rhinestones and brown liquid on soles.
“multiple rhinestones that were already loose”
Sizes mismatched and company refused exchanges while charging return shipping.
“THEIR SIZES ARE COMPLETELY WRONG”
Customer claims order never arrived and calls the company a scam.
“This place is a scam! My order never arrived.”
Customer couldn't change the order and was required to pay return shipping.
“I tried to change my order within 4 minutes of ordering.”
Order delayed over three weeks and return policy unfair $30 fee.
“Please do not shop here.”
Order not received, company unresponsive and refused full refund.
“I do not have my shoes and they are non responsive.”
Returned three items but only refunded one, company refuses remaining refunds.
“They refunded me money for just one item”
Poor product quality and expensive international return shipping policy.
“You can smell the glue when you open up the box.”
Shoes painful to wear and return shipping costs negate purchase value.
“it is very bad design and very painful when you try it.”
Company charged card, failed to deliver, and delayed refund while requesting claim removal.
“They charged my cards. I never received the shoes.”
Money taken from account without completed purchase and no confirmation.
“They some how took money out my account without completing my purchase”
Shoes arrived scratched and dirty, returns cost $30 for $50 purchase.
“they came scrapped up in the front and dirty”
Reviewer reports shocking quality and poor customer service, advises avoiding.
“Shocking quality and customer service.”
Ordered a pair of shoes a few months back and after wearing them a few times, the heel broke. I emailed Public Desire customer service to see if I could exchange or get a refund, and I received a response within minutes apologizing and they gave me a free return so I could exchange. They were very kind and so helpful. They offered all the relevant information I needed for the return process which was hassle-free. I appreciate the team and would highly recommend shopping with them as the customer service I got was very good and the company has a variety of shoes.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Public Desire is an online fashion retailer selling women’s footwear, including heels, boots, sandals, and slippers. It runs an e-commerce site with product pages that show images, descriptions, and sizing details. Public Desire ships domestically and internationally, with several delivery speed options. The site lists customer support channels for order questions, exchanges, and returns, and includes shipping and returns details in its help sections.