Reviews indicate PuzzleYou reliably produces well-made custom photo puzzles that customers often give as gifts or use for family projects. The ordering process is usually straightforward, but several reviewers advise preparing and cropping images beforehand because on-site editing can be limited. Most customers praise puzzle construction—clean cuts and sturdy pieces—though a few mention a matte finish or less vibrant colors than expected. If you order, double-check text on boxes and image resolution before submitting, and contact customer service promptly if any parts are missing.
Examples from available reviews (Aug 2012 – Feb 2026).
Easy site design and excellent final product quality impressed buyer.
“was 💯 thrilled with this buy, a gift for my mom.”
Puzzle was high quality but website's photo scaling tools need improvement.
“The only big issue I had was scaling the image size to fit with in the box.”
Timely delivery and responsive replacement for a missing puzzle piece.
“One of my puzzles had a piece missing and they replaced the whole puzzle with no charge or shipping.”
Puzzle had clean cuts and good overall quality despite matte finish.
“The pieces are cleanly cut, and no pile of cardboard dust along with them in the box.”
Reviewers frequently report prompt turnaround and timely delivery; when issues occur (missing pieces) staff replaced orders at no charge.
A few reviewers explicitly called the puzzles good value and suitable gifts, but price-related comments are limited across the sample.
Ordering is often described as easy, but multiple reviewers flagged limited on-site photo editing, cropping tools and no pre-print confirmations.
Most reviews praise sturdy pieces, clean cuts and accurate image reproduction; a minority noted a matte finish or slightly muted colors.
Communication comments are rare; one reviewer highlighted effective problem resolution (replacement provided), otherwise little direct feedback.
Overall impressions are positive: reviewers cite memorable gifts, repeat purchases, and satisfaction assembling puzzles with family.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · resellerratings.com (13) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Fast processing and delivery with good product quality.
“Processing and delivery is so fast!”
Customer service gave helpful guidance; puzzles arrived on time and high quality.
“PuzzleYOU customer service provided very specific, accurate, and timely guidance which worked perfectly”
Puzzle image blurred, pieces thin, and pieces did not fit well.
“imagery was blurred, pieces weren’t very thick and had a hard time getting the pieces to fit properly.”
Borders were blurry and customer service refused satisfactory remedy.
“they said the best they would offer is a 30% discount on my next order.”
Good puzzle quality and prompt, courteous customer service replacing missing piece.
“They responded promptly. They were very courteous and professional.”
Two orders produced beautiful puzzles and responsive customer service.
“both came out beautiful. The customer service was prompt and accommodating.”
Exact photographic puzzle arrived quickly and prompted another order.
“It was an awesome exact puzzle from photograph and arrived very soon!!!”
Quality not sharp and customer support slow or unreachable by phone.
“Their quality is not good/sharp.”
Unexpected customs brokerage fee charged on delivery caused refused delivery.
“UPS demand an exorbitant "customs brokerage" fee $29.”
Unexpected import duties charged and company did not disclose overseas shipping.
“there are additional import fees charged before you can receive your puzzle.”
Puzzle delivered efficiently and missing pieces promptly replaced by customer service.
“They quickly responded and apologized, then offered to resend a complete puzzle.”
No phone support and slow email response left customer frustrated with puzzle.
“First there is no phone number to speak to anyone.”
Missing piece and promised customer contact never occurred, causing distress.
“Customer service said they would be in contact in 1-2 business days, that was over a week ago.”
Customer service found order and is sending replacement; quality otherwise good.
“customer service helped look up the order and is sending a replacement”
Order was easy and fast, but puzzle was frustratingly difficult to assemble.
“The puzzle pieces themselves have very little variation in shape.”
Picture was blurry and multiple contact attempts received no response.
“I have contacted puzzleyou.com at least 6 times now over 2 weeks and no response.”
Order never arrived and customer service refused to issue a refund.
“Never received it. Customer service refused to issue me a refund.”
Puzzle was enjoyable though image came out slightly dark.
“The puzzle came out a little dark so the next time we order we will lighten the image a bit.”
Customer service unresponsive; reviewer does not recommend purchasing.
“Terrible customer service. They don't respond if you have an issue.”
Very fast printing and shipping with consistently high-quality puzzles.
“PuzzleYou’s service is TRULY freaky fast and TRULY high quality.”
Company did not disclose tariff fee; customer paid large customs charge.
“At no point during the checkout process did the company disclose that their product was subject to additional customs or tariff charges.”
Ordering and uploading the picture was extremely easy and successful.
“Ordering and uploading the picture for the puzzle was extremely easy.”
Puzzles arrived quickly with excellent picture and piece quality.
“The quality of the puzzle pieces and fit is perfect.”
Puzzle had clean cuts and good overall quality despite matte finish.
“The pieces are cleanly cut, and no pile of cardboard dust along with them in the box.”
Easy site design and excellent final product quality impressed buyer.
“was 💯 thrilled with this buy, a gift for my mom.”
Wife enjoyed the family-photo puzzle, especially assembling with grandchildren.
“My wife loved the family pictures on the puzzle.”
Repeat customer pleased but wanted order confirmation or editing option.
“I wish there was a way to edit or have puzzleYou confirm an order before it is printed.”
Multiple orders yielded excellent puzzle quality and happy recipients.
“The quality of the puzzles is excellent, sturdy pieces, vibrant colors, and a beautiful finish”
Puzzle was high quality but website's photo scaling tools need improvement.
“The only big issue I had was scaling the image size to fit with in the box.”
Good price and quality, but site lacks built-in cropping tool.
“My only complaint about the app is that it should have a cropping tool built into it.”
Ordering was easy and puzzles provided family fun despite difficulty.
“Outstanding ordering process and product!”
Good price and photos print out great on puzzles.
“Price is good, picture comes out great.”
Easy to create a commemorative puzzle that arrived quickly and delighted guests.
“easy to create the puzzle on the Puzzle You website.”
Site lacked clear guidance on suitable pictures, leading to poor puzzle result.
“I wish that the site would've given better instructions as to what type of picture to use.”
Happy with process, quality, and value; great gift option.
“Very happy with the process and the quality. Great value.”
Family puzzle from wedding photos became an anniversary highlight.
“It was the hit that brought everyone together.”
Easy order process and good-looking puzzle despite non-HD photo.
“It was an easy task to order the puzzle.”
Cellphone photos produced well-fitting puzzles with quick turnaround.
“Each piece has fitten perfectly exact and locks into place quite well.”
High-quality unique puzzle, recommended as a pleasing gift.
“This is a unique high quality item perfect for the person who has everything.”
Timely delivery and responsive replacement for a missing puzzle piece.
“One of my puzzles had a piece missing and they replaced the whole puzzle with no charge or shipping.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
PuzzleYou is an online retailer that creates personalized photo jigsaw puzzles from customer-uploaded images. The service targets gifts, commemorative items and family projects, offering an online design workflow and shipped finished puzzles. Consumers researching PuzzleYou typically look for custom puzzle quality, ordering ease, and customer service reliability.