Customers often praise quick order turnaround, careful packing for pellets and accessories, and sales staff who know the products. Several reviews point to clear deals and competitive prices. A smaller group reports major defects, guns arriving used or damaged, and warranty or returns support that goes silent. Some shoppers also ran into coupon or checkout issues that blocked the promised discounts.
Examples from available reviews (Oct 2021 – Feb 2026).
Super great service with prompt shipping.
“Super great service with prompt shipping.”
Two of three expensive guns arrived used, defective, and missing hardware.
“Bought 3 expensive guns and two out of three was used scraped up defective with missing hardware company employees laughed and wrote me off causing me to file a lawsuit b...”
Preorder confusion and poor communication caused lengthy delays and frustration.
“I was told in one email to keep checking the website to see if my preorder was in stock!”
10% off coupon code did not work at checkout.
“You send me a 10% off coupon but it does not work on any thing I put in my cart.”
Many reviewers describe fast processing and quick shipping. Buyers frequently mention knowledgeable staff and helpful sales guidance. A smaller number say returns went nowhere and warranty help was poor.
Promotions, buy-one-get offers, and prices people see as low come up often as reasons to buy. Multiple reviews also mention bonus points and free-shipping deals. Some shoppers found coupon codes that would not apply at checkout.
Many reviews call the site easy to browse, with a straightforward checkout. Several shoppers say they could not find where to enter promo codes. A few also mention confusing seller names and preorder directions that made order tracking harder.
Customers consistently compliment the packing for pellets, tins, and small accessories. Other reviews describe serious problems: items arriving used, damaged, missing hardware, or leaking at the regulator. These issues appear less often, but they have a big impact.
Customers often get tracking details, back-in-stock alerts, and on-time shipping updates. Some reviews note fast, helpful replies from sales staff. Others report slow or no responses when orders had problems, including unclear preorder updates.
Most reviews show strong satisfaction tied to fast delivery, accurate descriptions, and solid packaging. A separate set of low ratings focuses on defective products and weak follow-up, creating a sharp split in experiences. Overall, the operation looks strong, with occasional serious breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · External Source (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Super great service with prompt shipping.
“Super great service with prompt shipping.”
Super great service with prompt shipping.
“Super great service with prompt shipping.”
Packaging for tins of pellets was superior and arrived fast.
“The way P.A. "packages" tins of pellets..... is absolutely superior!”
Packaging for tins of pellets was superior and arrived fast.
“The way P.A. "packages" tins of pellets..... is absolutely superior!”
Orders shipped fast with no complaints; trusted seller.
“Everything I've ordered thus far was shipped fast.”
Orders shipped fast with no complaints; trusted seller.
“Everything I've ordered thus far was shipped fast.”
Pellets arrived well packaged with no dented tins.
“Pellets came in great packaging! No dented tins unlike other companies. Well done PA!”
Pellets arrived well packaged with no dented tins.
“Pellets came in great packaging! No dented tins unlike other companies. Well done PA!”
Fast shipping and bonus points motivated the recent purchase.
“The fast shipping and the 1500 extra points for the holiday, enticed the recent purchase.”
Fast shipping and bonus points motivated the recent purchase.
“The fast shipping and the 1500 extra points for the holiday, enticed the recent purchase.”
Pyramyd supplied desired items with great price and fast shipping.
“Pyramyd once more came through with what I wanted, outstanding price, and fast shipping.”
Pyramyd supplied desired items with great price and fast shipping.
“Pyramyd once more came through with what I wanted, outstanding price, and fast shipping.”
Website was easy to use and shipping was quick.
“Great Experience very easy Website to Buy your Products! Quick shipping ! Will Buy again Thank you”
Website was easy to use and shipping was quick.
“Great Experience very easy Website to Buy your Products! Quick shipping ! Will Buy again Thank you”
Received back-in-stock alert and quick shipping notification with tracking.
“Super service and communication for my order.”
Received back-in-stock alert and quick shipping notification with tracking.
“Super service and communication for my order.”
Two of three expensive guns arrived used, defective, and missing hardware.
“Bought 3 expensive guns and two out of three was used scraped up defective with missing hardware company employees laughed and wrote me off causing me to file a lawsuit buyer beware”
Two of three expensive guns arrived used, defective, and missing hardware.
“Bought 3 expensive guns and two out of three was used scraped up defective with missing hardware company employees laughed and wrote me off causing me to file a lawsuit buyer beware”
Reviewer reports great customer service and great products.
“great customer service.... Great products!!!”
Reviewer reports great customer service and great products.
“great customer service.... Great products!!!”
Purchase took months with confusing seller identities and poor communication.
“they are all the same place, but with different names.”
Preorder confusion and poor communication caused lengthy delays and frustration.
“I was told in one email to keep checking the website to see if my preorder was in stock!”
Promised 10-for-10 test didn't happen and returns received no response.
“The gun didn’t work so all this for nothing.”
Returned defective gun and received no timely response from customer service.
“They commit false advertising and then just say deal with it by not even responding.”
Website was easy to use with many options.
“Ease of use of website”
Website is easy to use with many options.
“Ease of use of website”
Order delivered in two days, great experience.
“Ordered and two days later it was delivered. Great experience.”
Order delivered in two days, positive experience.
“Ordered and two days later it was delivered.”
Salesperson was knowledgeable and helpful.
“Knowledgeable salesperson.”
Salesperson demonstrated good product knowledge.
“Knowledgeable salesperson.”
Transaction fine but emailed $10 code couldn't be entered.
“there was never a place to enter it, so it was worthless!”
Coupon code could not be entered at checkout, making it useless.
“there was never a place to enter it, so it was worthless!”
Mystery boxes contained high-value crossbows and shipped well quickly.
“They shipped in excellent boxing and got to me in 2 days.”
Received valuable crossbows quickly and had an excellent purchasing experience.
“They shipped in excellent boxing and got to me in 2 days.”
Staff confirmed compatibility and the order shipped quickly.
“Let me know what I was wanting would work on my air rifle quick shipping”
Staff confirmed compatibility and shipped the item quickly.
“Let me know what I was wanting would work on my air rifle quick shipping”
Received a left-handed bow from a mystery box, making it unusable.
“Well I got the left handed bow.”
Received a left-handed bow in a mystery box, unusable for buyer.
“I got the left handed bow.”
Order handled and shipped quickly; item arrived safely.
“Order was handled quickly as was shipping. Item arrived safely.”
Order processed and shipped quickly; item arrived safely.
“Order was handled quickly as was shipping.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Pyramyd Air is an online retailer focused on airguns and related equipment. Its selection includes air rifles and pistols, pellets, PCP tanks, optics, parts, and shooting accessories. Product pages usually show specs, photos, and compatibility notes to help shoppers choose. The company runs an online store and a customer service team that handles orders and parts questions across the United States.