Reviews Analyzed
21
We Collect & Analyze Reviews
Pyramyd Air
Experiences & Reviews
Pyramyd Air is a U.S.-based online retailer focused on airguns, pellets, accessories, parts and related shooting supplies. The site is commonly used by hobbyists and professionals to buy new and refurbished airguns, consumables and replacement parts, and provides product pages, ordering, and customer support resources.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
17d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Reviewers report both helpful, knowledgeable staff and concrete service wins (refunds, sales help) and multiple complaints about warranty handling or slow/no responses.
Share of mentions
Mixed
14%
💰
Value for money
Many reviewers note good prices, promotions and deals; a minority reported failed coupons or sought deeper discounts, creating occasional dissatisfaction.
Share of mentions
Strong
12%
⚡
User experience
Limited mentions of site/checkout UX — one review cites easy navigation and checkout; sample size is small so conclusions are tentative.
Share of mentions
Mixed
2%
🔧
Product quality
Most reviewers report items as described and good product quality; a few report packaging damage or refurbished-unit defects that required repair.
Share of mentions
Strong
18%
📞
Communication
Some customers praise direct, knowledgeable reps and consultant support; others report non-responsive after-hours service, problematic emails, or promo failures.
Share of mentions
Mixed
12%
⭐
Overall experience
Overall sentiment is positive: many repeat customers, praise for fast shipping and selection, but recurring issues include packaging, warranties and communication.
Share of mentions
Strong
42%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2021 – October 2025).
Dan Wesson 715
"Pyramid Air is my go-to company...
Ever since I started buying my ammo online, Pyramyd Air is a company that I have grown to trust for years. The integrity of their staff, especially Greg Wnek stands out in my mind when considering how they treated me after an unfortunate mistake on my part led to overpaying at one point. And guess what! Pyramyd refunded all extra charges!
The shipping speed has been really impressive too. My last order of Dan Wesson 715 and some accessories was no exception, and it came in two days! The packaging for this shipment looked great too; all of the items were individually wrapped to keep them safe during transport.
"
Andy Matthew
Collected.reviews
Oct 30, 2021
Featured for: Positive service, refund and fast shipping
Carelessly packaged!
"I have ordered a number of PCP airguns, this is the most poorly packaged $600 air gun I have received. The original box was placed in a larger cardboa..."
John D.
External Source
Sep 30, 2025
Featured for: Negative packaging; box damage reported
Great airgun retailer, but refurb department could improve
"Guns and ammo from PA always arrive at or before the promise time. As a retailer, I have to give you guys a solid 5 stars for that. My only disappoint..."
Edward Lucas
External Source
Aug 23, 2025
Featured for: Refurb quality issues with resolution
You send me a 10% off coupon but it…
"You send me a 10% off coupon but it does not work on any thing I put in my cart. Coupon KHPI3L7...."
Ben
External Source
Sep 22, 2025
Featured for: Promo communication failure; coupon problem
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
John D.
External Source
Sep 30, 2025
Carelessly packaged!
I have ordered a number of PCP airguns, this is the most poorly packaged $600 air gun I have received. The original box was placed in a larger cardboa...
R
Rejean Leblanc
External Source
Sep 29, 2025
Great products.
Great product. Fast delivery 🚚. Recommend Pyramyd Air to anyone. Great prices in this bad...
A
Andy
External Source
Sep 27, 2025
Amazing products
Amazing products...
G
Gary Heuer
External Source
Sep 26, 2025
Reliability
Reliability is something that is lacking in much of our society. Pyramid always seems to have items I am lo...
N
Neil
External Source
Sep 22, 2025
Fast shipping when product is available
Fast shipping when...
B
Ben
External Source
Sep 22, 2025
You send me a 10% off coupon but it…
You send me a 10% off coupon but it does not work on any thing I put in my cart. Coupon KHPI3L7....
A
Anthony Costello
External Source
Sep 18, 2025
Will be buying again
Order a few different things at different times. Never had any issues with shipping or products. Packaging with foam for pelle...
S
STUNTKITES
External Source
Sep 14, 2025
JTS .22 Dead Center 18.1 grain pellets.
Very good price using the buy 3 get one free promotion. Th...
S
Sean Murphy
External Source
Sep 08, 2025
Quick and Easy
Quick and Easy! Website was easy to navigate, checkout was easy and shipping was quick...
C
Christopher Claytor
External Source
Sep 07, 2025
Good customer service
Good customer service, helpful and fast. My warranty with Pyramyd wa...
S
Scott C
External Source
Sep 07, 2025
great deals great fast and free shipping
great deals great fa...
J
John Nafziger
External Source
Sep 06, 2025
Great service and fast shipping
Mark was outstanding as my sales consultant. Spoke to him 3 times and as a newbie , he answered all of my questions. I ended up purchasing the Avenge...
J
Jim Ashby
External Source
Sep 01, 2025
I needed help picking pellets wanted…
I needed help picking pellets wanted...
L
La Yang
External Source
Aug 24, 2025
Pyramyd air bad customer service for…
Pyramyd air bad customer service fo...
C
C . White
External Source
Aug 24, 2025
I was good to be able to use an after…
I was good to be able to use an after hour service ....the fact that nobody responded yet did not help me obtain the item missing from my order. Order...
R
Robert
External Source
Aug 23, 2025
My tank bag arrived today
My tank bag arrived today. Super high quality. Perfec...
E
Edward Lucas
External Source
Aug 23, 2025
Great airgun retailer, but refurb department could improve
Guns and ammo from PA always arrive at or before the promise time. As a retailer, I have to give you guys a solid 5 stars for that. My only disappoint...
C
Chuck M.
External Source
Aug 22, 2025
The RWS products are the best and…
The RWS products are the best and everything was delivered in a timely manner....
L
Lawrence Zachary
External Source
Aug 19, 2025
I’m very happy with the service
I’m very happy with the service. The pers...
T
Terry Schaub
External Source
Aug 17, 2025
After 11 days still no idea where my…
After 11 days still no idea where my order is. Customer service just emails you a bunch of junk...
Conclusion
Reviews show frequent praise for fast shipping, product selection and repeat purchases; several customers explicitly praised helpful staff and even a refund handled by an employee (review 145). Product quality is generally viewed positively, though a small number of reviewers reported damaged packing or refurbished-unit defects that required repair. Communication and warranty handling show mixed results: some reviewers found staff knowledgeable, while others described non-responses, irrelevant emails, or coupon failures. If you’re considering Pyramyd Air, check item descriptions (especially refurbished listings), review warranty and return terms, and confirm shipping/tracking details before purchase.