Reviews show a consistent strength in in-store selection and many positive interactions with staff; several shoppers praise easy returns and the breadth of team merchandise. However, recurring issues include shipping delays, inventory inconsistencies for specific teams or sizes, and breakdowns in follow-up or email responses. Prospective buyers may want to confirm inventory and shipping options before ordering, and keep order confirmations and communication records. For local shoppers, visiting a store can resolve sizing and return questions immediately, while online shoppers should verify posted hours and customer-service contacts.
Examples from available reviews (Mar 2021 – Feb 2026).
Paid for next-day shipping but delivery was delayed and support was rude.
“I had paid for next day air shipping”
Two employees were very helpful and provided great customer service.
“Young black guy with the dreads and Hispanic girl were very helpful.”
Large selection and easy in-store returns made shopping positive.
“the return was so easy”
Ordered tumbler had emblem fall off and company did not respond.
“NO RESPONSE FROM RALYHOUSE!!!”
Customers report both helpful staff and recurring service issues—delayed orders, failed exchanges, and uneven in-store assistance.
Several reviewers note reasonable pricing and perceived value; a smaller number cite cost concerns when items fail or are damaged.
In-store browsing and online ordering vary: easy returns and helpful staff contrast with shipping delays and incorrect posted hours.
Many highlight wide selection and solid quality; some report sizing gaps, damaged items, or unavailable inventory for certain teams.
Reported communication problems include unanswered emails, inconsistent online information, and staff who failed to follow through; some positives exist.
Overall impressions are split: frequent praise for selection and staff contrasts with issues around shipping, follow-up, and inventory.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Jersey numbers began failing after washing; I returned it for exchange.
“The numbers are failing.”
Customer service delays left parts of the order missing and prices high.
“I still don’t have half of my order for my husband’s birthday”
Nicholas helped place an online order professionally and knowledgeably.
“He was extremely knowledgeable and so professional.”
Edwin and Sarah provided warm, knowledgeable service that made the visit memorable.
“we were treated like people, not just customers.”
Store was organized, clean, and staffed by friendly, helpful associates.
“Store was organized, clean and full of friendly, helpful associates.”
Returns were received but no credit or replacement has been processed.
“My returns were received on Jan 12 yet no credit or replacement has been processed.”
Employees were helpful while shopping for a birthday present for a child.
“Had a great experience there”
Jason at the West Towne location was friendly and very helpful.
“Jason at the west Towne location was friendly and very helpful”
Large merchandise store with extensive KC team goods and generally good prices.
“Prices were good,”
The team and atmosphere were described as wicked awesome.
“Wicked awesome team and atmosphere”
No greeting and restroom refusal caused the reviewer to leave without purchasing.
“was not greeted or acknowledged”
An out-of-stock order wasn't automatically cancelled and required customer follow-up.
“Would have given this 5 stars had the system cancelled the order and refunded”
Staff were outstanding, very helpful and courteous; shopper got everything wanted.
“The staff outstanding and was very helpful and courteous.”
Associates were helpful and friendly, and the selection was wonderful.
“The associates were helpful and friendly and the selection was wonderful.”
Amazing store with incredible selection; purchased more than planned.
“The selection was incredible.”
Amanda went above and beyond to locate and secure the requested hoodie.
“She definitely went above and beyond.”
Huge store for local souvenirs and sports merchandise with reasonable prices.
“The price is reasonable.”
Clean store with friendly clerks and an awesome manager; worth the drive.
“clean, friendly clerks and awesome manager.”
They received a receipt for a purchase they did not make.
“I never bought anything from you”
Large merchandise selection; associate was helpful and checkout was quick and efficient.
“Check out was quick and efficient!”
Great store and staff, but lacking TVs playing games to elevate experience.
“Only thing it is lacking is TV's playing games!”
First-time shopper found staff very nice and helpful, purchased Brewers swag.
“the two young ladies working were very nice, helpful”
With limited time, staff were great and options were excellent.
“The staff is great and the options are amazing.”
Purchased hoodie but staff said their system couldn't look up the order number.
“their system isn't capable of doing so.”
Found everything wanted with great selection and superb service.
“Found everything I was looking for.”
Reviewer found prices outrageous and customer service nearly nonexistent.
“the prices are now outrageous, and the customer service--which used to be a strong point--is practically nonexistent.”
Visited while traveling wanting to get merchandise for son.
“I'm in TX, OK and MO a lot”
Lots of variety, but price points are high and the store can feel cluttered.
“Price points are high”
Staff were courteous and patient while the reviewer decided what to buy.
“very courteous and patient with me”
Staff directed reviewer to a specific item; store had good service, selection, and decent prices.
“Most helpful!”
Ryan and associates were patient and kind helping an 8-year-old choose an Eagles jersey.
“Ryan and his associates were incredibly helpful”
Employee greeted me kindly at a well-stocked sports store.
“an employee kindly greeted”
Order showed 'waiting to be picked up' and remained delayed.
“waiting to be picked up from the shipper”
Good selection and friendly staff, though some prices seem high.
“Some of the prices can be high”
Warm welcome and well-stocked Pittsburgh fan shop, missing my dog's size.
“It is incredibly well stocked for any fan of Pittsburgh”
Friendly staff and good selection of Pennsylvania sports team gear.
“Good store friendly staff and good selection of PA sports teams”
Spent over $100 but cashier refused to provide a paper receipt.
“couldn't get a paper receipt because the store was "out of paper.”
Large selection and fair pricing, but store layout feels cramped.
“The store was a little difficult to get around due to lots of stock.”
Manager Kari provided friendly, patient assistance while I shopped.
“She was super nice, patient while I was”
Store had great selection but employees were cold and unhelpful.
“it felt like I was more of a bother than a customer.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rally House is a U.S. retail chain and e-commerce seller focused on licensed sports apparel, team merchandise and fan gear. The brand operates physical stores and an online shop where customers can buy team jerseys, hats, and related accessories. People researching Rally House reviews typically look for information about in-store selection, online ordering, shipping, returns, and customer service experiences.