Many customers say the dolls they received didn’t match the online listings, citing wrong models, low-quality materials, and missing parts. Recurring complaints describe unhelpful after-sale support and trouble getting refunds. A smaller group reports receiving realistic, well-made silicone dolls that match the photos and include working sound features. Ratings show a sharp split between many one-star complaints and a few high-star reviews.
Examples from available reviews (Oct 2020 – Feb 2026).
They failed to deliver the doll and would not issue a refund.
“I never received the doll and contacted customer service.”
Seller misrepresented materials and offered insufficient partial refunds.
“paid extra for a silicone vinyl body, it’s not even rubbery or lifelike to touch”
Doll matched the pictures and arrived well-painted and high quality.
“this doll looks EXACTLY like the picture”
The doll's sound quality is realistic and adds to the experience.
“The sound quality is amazing!”
Fulfillment problems show up repeatedly. Reviews describe incorrect shipments, packages arriving in pieces, and orders that arrive without the doll. Several buyers say refunds were refused or offered only if they paid expensive return shipping.
Many buyers call it poor value, saying paid material upgrades didn’t match what arrived and accessories showed up broken or missing. Reviews often mention refunds or partial credits, with extra losses when returns are required. Only a few reviews praise the value, pointing to realistic details and included accessories.
Delivery and unboxing often frustrate customers, with reports of detached limbs, wrong items, and missing parts. Multiple reviewers say their repeated attempts to reach the company got no reply and complaints went nowhere. A minority report an easy delivery and a satisfying presentation.
Most comments focus on quality problems, including materials that don’t match the listing, rubbery or cloth bodies sold as silicone, shedding hair, and sloppy paint or assembly. Several reviewers say they received high-quality silicone dolls with lifelike details and realistic sounds. Sound modules and heartbeat features come up, but far less often than material issues.
Many reviews criticize after-sale communication. People report emails not returned, replies that stop after a small discount offer, and little follow-through on disputes. A few customers mention early responses, but ongoing fixes are rare.
Feedback splits between many reports of poor service and quality and a smaller set of positive product confirmations. Numerous reviewers finish with one-star ratings focused on incorrect items and refused refunds. Others give four and five stars, citing realism and listings that matched what they received.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They failed to deliver the doll and would not issue a refund.
“I never received the doll and contacted customer service.”
Doll's hair shed, body was rubbery, and warranty was refused.
“The doll’s hair came out in clumps because it was not secured properly”
Multiple orders arrived damaged, wrong, and of poor material quality.
“Materials plastic not silicone on one doll, wrong doll hair/face on second doll”
They sent a doll that didn't match the order and did not respond.
“they sent one that didn't even look like the one I had ordered.”
Surprised by receiving a beautiful, well-made 20” silicone baby doll.
“It is a beautiful well made 20” silicone baby doll.”
Product differed from advertising and company refused returns or refunds.
“What arrives is not the same doll as is advertised on their website.”
Seller misrepresented materials and offered insufficient partial refunds.
“paid extra for a silicone vinyl body, it’s not even rubbery or lifelike to touch”
Received dolls that do not resemble website pictures.
“Dolls received do not look like the pictures.”
Reviewer calls it a scam and plans to dispute the charge.
“SCAM, Going to be disputing it with my bank.”
Doll looked nothing like the picture and refund assistance was unavailable.
“it looked nothing like the picture on the website.”
Company offers small discounts and then stops responding to complaints.
“Quality isn't there, when you contact them they will offer 10% discount”
Received a doll that did not match the advertised appearance.
“Looks nothing like what was advertised.”
Dolls did not match ads and seller was unhelpful and unresponsive.
“The dolls I got did not look like their advertisement”
They sent the wrong item and were uncooperative.
“Did not send what I ordered.”
Doll differed from images and company offered small refunds with costly returns.
“Babydoll does not look like website pictures.”
Company was unhelpful and the reviewer intends to dispute the charge.
“Company is a sham. DO NOT ORDRER.”
Ordered multiple dolls that looked unlike pictures and had poor condition.
“Total scam! I ordered 3 dolls and neither look anything like the pictures!”
Doll felt cheap, did not match pictures, and missing add-ons.
“The doll we ordered looked nothing like the doll pictured on website.”
Doll misrepresented and looked poorly assembled, disappointing purchase.
“Doll does not look anything like the doll pictured.”
They sent a different material and issued an unexplained partial refund.
“I ordered a cloth doll and was shipped a silicone doll.”
They sent the wrong doll and would not respond or refund.
“They sent me a male (with anatomical parts) instead of a female”
Received a low-quality, non-silicone doll instead of advertised silicone.
“was supposed to be full silicone.”
They sent a poor-quality wrong doll and did not respond to emails.
“I have emailed them 17 times and no one will respond $144 wasted.”
They shipped the wrong doll and required return shipping for refund.
“In order to receive a refund for their error, they required I pay for return shipping.”
Received a different, lower-quality doll with a nonworking pacifier.
“Claimed to be full silicone but turned out to be cloth bodyed”
The doll's sound quality is realistic and adds to the experience.
“The sound quality is amazing!”
They said the product exceeded expectations and was great.
“More than I expect,So Great”
I bought the little Jesse doll for my 5year old Granddaughter who loves babies. I was legitimately shocked when I pulled the doll out of the box and looked it over. It exceeded my expectations by far and is actually very nicely made and I didn't even get to really inspect it fully since I had to hurry and wrap the doll before my daughter saw it but I could tell it's good quality! And she loves it that she came with a magnetic pacifier, bottle, toy, and shoes! So overall the price I feel is some what fair and at the end of the day, personally, I really am satisfied with my purchase and I would purchase it again.
They sent wrong, incomplete dolls and did not respond to emails.
“they sent me the wrong doll and the legs weren’t even attached.”
Impressed with the doll's quality and appearance despite packaging issues.
“Am very impressed with the quality and looks.”
Doll matched the pictures and arrived well-painted and high quality.
“this doll looks EXACTLY like the picture”
They sold a very poor quality doll and wasted money.
“Absolutely worthless company do not waste your money”
Doll appears realistic with a real heartbeat, daughter likes it.
“The doll is very real”
They required costly returns to China and misrepresented return policy.
“this not a USA company.”
Package did not include the actual doll and reviewer is angry.
“DOES NOT include the ACTUAL DOLL!!!!”
They sent a different doll and refused to provide a refund.
“The doll that I purchased was not the doll that was delivered.”
Doll differed from description and the company was unresponsive.
“My doll looks nothing like the one I ordered.”
They delivered an incorrect, dismantled doll and have not refunded payment.
“I paid $100 for a doll that arrived dismantled in a clear plastic bag.”
Reviewer calls it a scam, with poor customer service and fake reviews.
“this is a Chinese scam company.”
Reviewer states the purchase experience seems like a joke.
“This has to be a joke”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Reborn Shoppe runs an online store selling reborn baby dolls and related accessories. The catalog lists dolls in materials such as silicone and vinyl, with photos and specs for each model. The shop also sells items like outfits, pacifiers, and electronic sound modules. Customers order and pay through the website. Product pages list size, material, and feature details for shoppers to review.