Many customers say the dolls they received didn’t match the online listings, citing wrong models, low-quality materials, and missing parts. Recurring complaints describe unhelpful after-sale support and trouble getting refunds. A smaller group reports receiving realistic, well-made silicone dolls that match the photos and include working sound features. Ratings show a sharp split between many one-star complaints and a few high-star reviews.
Examples from available reviews (Oct 2020 – Feb 2026).
They failed to deliver the doll and would not issue a refund.
“I never received the doll and contacted customer service.”
Seller misrepresented materials and offered insufficient partial refunds.
“paid extra for a silicone vinyl body, it’s not even rubbery or lifelike to touch”
Doll matched the pictures and arrived well-painted and high quality.
“this doll looks EXACTLY like the picture”
The doll's sound quality is realistic and adds to the experience.
“The sound quality is amazing!”
Fulfillment problems show up repeatedly. Reviews describe incorrect shipments, packages arriving in pieces, and orders that arrive without the doll. Several buyers say refunds were refused or offered only if they paid expensive return shipping.
Many buyers call it poor value, saying paid material upgrades didn’t match what arrived and accessories showed up broken or missing. Reviews often mention refunds or partial credits, with extra losses when returns are required. Only a few reviews praise the value, pointing to realistic details and included accessories.
Delivery and unboxing often frustrate customers, with reports of detached limbs, wrong items, and missing parts. Multiple reviewers say their repeated attempts to reach the company got no reply and complaints went nowhere. A minority report an easy delivery and a satisfying presentation.
Most comments focus on quality problems, including materials that don’t match the listing, rubbery or cloth bodies sold as silicone, shedding hair, and sloppy paint or assembly. Several reviewers say they received high-quality silicone dolls with lifelike details and realistic sounds. Sound modules and heartbeat features come up, but far less often than material issues.
Many reviews criticize after-sale communication. People report emails not returned, replies that stop after a small discount offer, and little follow-through on disputes. A few customers mention early responses, but ongoing fixes are rare.
Feedback splits between many reports of poor service and quality and a smaller set of positive product confirmations. Numerous reviewers finish with one-star ratings focused on incorrect items and refused refunds. Others give four and five stars, citing realism and listings that matched what they received.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Doll was a cheap knockoff and the company was unhelpful.
“It arrived but was a cheap knockoff.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Reborn Shoppe runs an online store selling reborn baby dolls and related accessories. The catalog lists dolls in materials such as silicone and vinyl, with photos and specs for each model. The shop also sells items like outfits, pacifiers, and electronic sound modules. Customers order and pay through the website. Product pages list size, material, and feature details for shoppers to review.