Reviewers most often report accurate parts and satisfactory fit for CPAP-related orders, with several positive comments about order reliability. The website is described as easy to use by one reviewer and competitively priced by another, but evidence on pricing is limited. A clear negative signal concerns international shipping: one reviewer encountered a checkout block despite the site allowing country input. For shoppers outside the seller's primary market, verify shipping options before purchase; domestic buyers citing parts accuracy and fit reported consistently positive experiences.
Examples from available reviews (Jul 2018 – Feb 2026).
Respshop supplied the exact CPAP parts and pleased the reviewer.
“Respshop had the exact parts we needed for my husband's cpap.”
Reviewer found the website easy to use and prices good.
“Easy website...good priced”
Checkout prevented international orders despite webshop claiming availability.
“International Shipping Unavailable.”
Reviewer says it is a good fit for them.
“It’s good fit”
Some buyers report reliable order fulfilment—exact parts and correct orders—while at least one buyer experienced an unavailable international shipping option at checkout.
One reviewer explicitly noted good pricing; no other reviewers commented on price, so evidence of consistent value perception is limited.
One reviewer called the website easy to use; another encountered a checkout block for international orders, indicating mixed site interactions.
Multiple reviewers said Respshop supplied the correct parts and that items were a good fit for CPAP equipment, with no product-quality complaints.
A reviewer reported misleading site information about international shipping availability, causing confusion during checkout.
Most reviewers expressed satisfaction with orders and product fit; one reviewer was dissatisfied due to an international-shipping failure.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · resellerratings.com (15) · bbb.org (3) · Quotes shortened · As of: February 2026
Customer service sent a replacement cushion at no charge, impressing reviewer.
“Unbelievable...there was no charge.”
Item was in stock and shipped out quickly to the reviewer.
“They had wat I needed in stk and they shipped it out fast”
RespShop outperformed the medical supplier in service and education.
“RespShop outperforms my medical supplier in both service and education.”
Website was easy to navigate and purchase; delivery communication was great.
“Easy to navigate website when finding my products.”
Reviewer was annoyed by frequent advertising emails immediately after ordering.
“bombarded with advertising emails”
One mask from a multi-item order never arrived and support was rude.
“Order receipt still shows "on its way”
Customer service issued a credit allowing reorder of the correct product.
“They're issuing me a credit and I can reorder the right product.”
Product matched expectations with fast delivery and accurate description.
“Fast delivery and perfect description of my purchase!”
Website's product description omitted required parts, causing extra cost and delays.
“The website said all you needed was an adapter.”
Website ordering was easy with competitive prices and fast shipping.
“Ordering from the website is very easy.”
Store offered a hard-to-find selection and fast shipping.
“Found stuff I couldn't find anywhere else.”
Longtime user reports no problems over many years.
“Have used RespCare for many years, never had a problem”
Reviewer describes the company as very responsible.
“Very responsible”
Order arrived quickly and included the correct items.
“got what i ordered in a fast timely manner”
Customer service expedited overnight shipment to replace lost CPAP during travel.
“OVERNIGHT delivery to my hotel the very next day.”
Service and processing were quick for all orders.
“Great service and quick processing and shipping of all my orders.”
Staff provided helpful mask recommendations and useful videos, reviewer recommends them.
“Laura recommended another one and it was perfect!”
Very quick service according to the reviewer.
“Very quick service.”
First-time order arrived quickly and the product was good.
“product arrived quickly, good product!”
Received the correct order quickly.
“Delivered the right order and it was delivered quick.”
Respshop quickly replaced a package after USPS disposed of it.
“respshop quickly responded to my query and replaced the shipment asap.”
Reviewer says it is a good fit for them.
“It’s good fit”
Respshop supplied the exact CPAP parts and pleased the reviewer.
“Respshop had the exact parts we needed for my husband's cpap.”
Reviewer found the website easy to use and prices good.
“Easy website...good priced”
Checkout prevented international orders despite webshop claiming availability.
“International Shipping Unavailable.”
Express shipment arrived late and delivery days were disputed.
“I paid to have it shipped 2 day express. It didn’t arrive until Monday.”
Reviewer says the pictured product differed from what was sold and felt misled.
“I was tricked by the sales ad they published”
Company expedited a replacement BiPAP promptly and provided excellent care.
“REMOVEDsent me my new machine by expedited delivery and it's set up and working fine.”
Customer service helped resolve a slight delay and arranged delivery.
“Susan was able to help and I was able to get my order delivered later the week”
Reviewer found the website unfriendly and checkout/coupons complicated.
“This website is so unfriendly and they are so complicated to achieve a purchase.”
Reviewer claims the company refuses returns even for unused items.
“NO return, even if the item is unused.”
Fast international shipping and significant price savings for the reviewer.
“Great experience, fast international shipping, and great price.”
Reviewer alleges they were misled and never refunded for the CPAP.
“Long story short I was never refunded my money for the CPAP machine.”
Late-night knowledgeable support helped place an order which delivered quickly.
“I was able to call late at night and got a knowledgable person to help me place my order”
Reviewer found the entire sleep study and CPAP experience outstanding.
“Entire experience was outstanding.”
Shipping was fast but the company issues store credit instead of refunds.
“they will not refund you, at all, for returning a mask.”
Helpful late-night support and an easy 30-day return for another mask.
“was able to return it for another mask within 30 days!”
Sizing guide produced the wrong mask and reviewer received store credit instead of refund.
“they had given me a STORE CREDIT rather than a refund”
Reviewer received a poor product and no response from customer service.
“I ordered a jell mask -- it was crap!”
Customer service responded quickly and resolved problems immediately.
“They are super fast in responding to needs and cares.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Respshop operates as an online retailer of respiratory supplies and CPAP accessories. Consumers searching reviews for Respshop commonly look for product fit and availability, pricing, website usability, and international shipping policies. Review summaries aim to help shoppers evaluate order accuracy, site experience, and shipping limitations when considering purchases.