Many reviewers mention fast shipping and quick, helpful customer support, including expedited replacements. Shoppers often say orders arrive correct and that they can find specific CPAP parts. Several complaints focus on returns and refunds that end up as store credit or never get resolved. Some customers also describe intrusive marketing emails and occasional misleading product listings.
Examples from available reviews (Jul 2018 – Mar 2026).
Customer service sent a replacement cushion at no charge, impressing reviewer.
“Unbelievable...there was no charge.”
Sizing guide produced the wrong mask and reviewer received store credit instead of refund.
“they had given me a STORE CREDIT rather than a refund”
Reviewer was annoyed by frequent advertising emails immediately after ordering.
“bombarded with advertising emails”
Website's product description omitted required parts, causing extra cost and delays.
“The website said all you needed was an adapter.”
Quick processing, fast delivery, and staff-arranged replacements come up most often. Multiple reviews mention same-day or overnight replies and correct shipments. A smaller but recurring set cites missing items, rude interactions, or express delivery that still arrived late.
Reviewers often point to competitive prices and savings on international orders. Several say missing parts or the way refunds were handled lowered the value. Complaints about getting store credit instead of cash refunds show up repeatedly.
Many customers describe a website that’s easy to navigate with straightforward ordering. Others report an unfriendly checkout, a complicated coupon process, or missing part details that led to extra purchases. Overall, feedback splits between smooth ordering and specific checkout or listing issues.
Numerous reviews say products match the descriptions and work well, including hard-to-find items. A smaller group reports wrong sizes or low-quality items, including defective masks or incorrect fittings. Some of the wrong-fit complaints also point to sizing guide errors.
Customer support often gets credit for knowledgeable late-night help and fast replies. Several reviewers describe too many marketing emails, and a few say product images or ads were misleading. Some also report little or no resolution after reaching out to support.
Feedback overall divides between strong satisfaction with fast shipping and hands-on support, and serious frustration with returns and refunds. Speed and order accuracy show up as the most common positives. The most common negatives involve refunds turned into store credit, misleading listings, and unwanted marketing contact.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · resellerratings.com (15) · bbb.org (3) · Quotes shortened · As of: March 2026
Customer service sent a replacement cushion at no charge, impressing reviewer.
“Unbelievable...there was no charge.”
Item was in stock and shipped out quickly to the reviewer.
“They had wat I needed in stk and they shipped it out fast”
RespShop outperformed the medical supplier in service and education.
“RespShop outperforms my medical supplier in both service and education.”
Website was easy to navigate and purchase; delivery communication was great.
“Easy to navigate website when finding my products.”
Reviewer was annoyed by frequent advertising emails immediately after ordering.
“bombarded with advertising emails”
One mask from a multi-item order never arrived and support was rude.
“Order receipt still shows "on its way”
Customer service issued a credit allowing reorder of the correct product.
“They're issuing me a credit and I can reorder the right product.”
Product matched expectations with fast delivery and accurate description.
“Fast delivery and perfect description of my purchase!”
Website's product description omitted required parts, causing extra cost and delays.
“The website said all you needed was an adapter.”
Website ordering was easy with competitive prices and fast shipping.
“Ordering from the website is very easy.”
Store offered a hard-to-find selection and fast shipping.
“Found stuff I couldn't find anywhere else.”
Longtime user reports no problems over many years.
“Have used RespCare for many years, never had a problem”
Reviewer describes the company as very responsible.
“Very responsible”
Order arrived quickly and included the correct items.
“got what i ordered in a fast timely manner”
Customer service expedited overnight shipment to replace lost CPAP during travel.
“OVERNIGHT delivery to my hotel the very next day.”
Service and processing were quick for all orders.
“Great service and quick processing and shipping of all my orders.”
Staff provided helpful mask recommendations and useful videos, reviewer recommends them.
“Laura recommended another one and it was perfect!”
Very quick service according to the reviewer.
“Very quick service.”
First-time order arrived quickly and the product was good.
“product arrived quickly, good product!”
Received the correct order quickly.
“Delivered the right order and it was delivered quick.”
Respshop quickly replaced a package after USPS disposed of it.
“respshop quickly responded to my query and replaced the shipment asap.”
Reviewer says it is a good fit for them.
“It’s good fit”
Respshop supplied the exact CPAP parts and pleased the reviewer.
“Respshop had the exact parts we needed for my husband's cpap.”
Reviewer found the website easy to use and prices good.
“Easy website...good priced”
Checkout prevented international orders despite webshop claiming availability.
“International Shipping Unavailable.”
Express shipment arrived late and delivery days were disputed.
“I paid to have it shipped 2 day express. It didn’t arrive until Monday.”
Reviewer says the pictured product differed from what was sold and felt misled.
“I was tricked by the sales ad they published”
Company expedited a replacement BiPAP promptly and provided excellent care.
“REMOVEDsent me my new machine by expedited delivery and it's set up and working fine.”
Customer service helped resolve a slight delay and arranged delivery.
“Susan was able to help and I was able to get my order delivered later the week”
Reviewer found the website unfriendly and checkout/coupons complicated.
“This website is so unfriendly and they are so complicated to achieve a purchase.”
Reviewer claims the company refuses returns even for unused items.
“NO return, even if the item is unused.”
Fast international shipping and significant price savings for the reviewer.
“Great experience, fast international shipping, and great price.”
Reviewer alleges they were misled and never refunded for the CPAP.
“Long story short I was never refunded my money for the CPAP machine.”
Late-night knowledgeable support helped place an order which delivered quickly.
“I was able to call late at night and got a knowledgable person to help me place my order”
Reviewer found the entire sleep study and CPAP experience outstanding.
“Entire experience was outstanding.”
Shipping was fast but the company issues store credit instead of refunds.
“they will not refund you, at all, for returning a mask.”
Helpful late-night support and an easy 30-day return for another mask.
“was able to return it for another mask within 30 days!”
Sizing guide produced the wrong mask and reviewer received store credit instead of refund.
“they had given me a STORE CREDIT rather than a refund”
Reviewer received a poor product and no response from customer service.
“I ordered a jell mask -- it was crap!”
Customer service responded quickly and resolved problems immediately.
“They are super fast in responding to needs and cares.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Respshop is an online retailer for CPAP and sleep-apnea supplies. It sells masks, cushions, tubing, filters, replacement parts, and other sleep-disorder accessories. Product pages list details like sizing guides and part numbers to help buyers match compatible components. Respshop offers customer support for order help and technical questions and ships through standard courier services.