Reviews Analyzed
21
We Collect & Analyze Reviews
Ribble Cycles
Experiences & Reviews
Ribble Cycles is a UK-based bicycle manufacturer and retailer that sells road, gravel and e-bikes direct to consumers. The company is known for online ordering, configurator options and supporting customers through showrooms and customer service channels. Consumers researching Ribble will commonly look for information on delivery, assembly, warranty and bike build quality.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
27d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Reviewers frequently praise helpful, knowledgeable and responsive staff, citing in-store and after-sales support; a few isolated warranty delays were reported.
Share of mentions
Strong
20%
💰
Value for money
Multiple reviews highlight competitive pricing and perceived good value, including at least one comment about saving over 20% compared to other sellers.
Share of mentions
Strong
8%
⚡
User experience
Ordering, website and showroom interactions are described as straightforward; minimal assembly and useful online chat or showroom guidance are commonly mentioned.
Share of mentions
Strong
15%
🔧
Product quality
Many buyers report strong build and ride quality, good packing and easy assembly; a small number reported issues (battery failure, loose stickers) requiring follow-up.
Share of mentions
Strong
18%
📞
Communication
Order confirmations, dispatch notices and delivery updates are often noted as clear and timely; one or two reviews describe delays in warranty communication.
Share of mentions
Strong
15%
⭐
Overall experience
Most reviewers describe a positive end-to-end purchase—fast delivery, good packing and supportive staff—while a few cite product faults that reduced satisfaction.
Share of mentions
Strong
24%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
My two purchases - excellent experience.
"I have bought two bikes from Ribble and the experience has been fantastic. Both bikes arrived as planned, packing was spot on, and the bikes built eas..."
No longer a customer
Trustpilot
Oct 01, 2025
Featured for: Service and delivery praise
Managed one ride on my CGRe flat bar
"Managed one ride on my CGRe flat bar. After first charge battery failed. Returned b..."
Martin
Trustpilot
Oct 01, 2025
Featured for: Battery failure and warranty issue
The CGR AL e
"I bought a The CGR AL e online from Ribble last month, after delivery cut off I might add. I was emailed a confirmation of my order immediately and again e-mailed when dispatched. The bike was delivered to my office address on Saturday morning which is as fast as anyone could possibly hope for. It was well packaged and I was delighted with the price as they were very, very competitive! All in all, a professional, slick company with a great easy to use website who I would not hesitate to recommend and I will certainly be using again. They supply top products at amazing prices, I saved over 20% by shopping with Ribble Cycles!"
Anthony Bentley
Collected.reviews
Nov 06, 2021
Featured for: Competitive price and fast delivery
Great bike range
"Excellent customer service, very knowledgeable, great..."
Andrea Lancaster
Trustpilot
Oct 01, 2025
Featured for: Showroom expertise and bike quality
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
B
Bike Jen
trustpilot.com
Oct 01, 2025
Beautifully made, a dream to ride
The bike I've been waiting all my life for! Absolutely delighted with it. Beautifully...
D
David Ward
trustpilot.com
Oct 01, 2025
A very good experience.
Knowledge based, no pressure help a...
N
No longer a customer
trustpilot.com
Oct 01, 2025
My two purchases - excellent experience.
I have bought two bikes from Ribble and the experience has been fantastic. Both bikes arrived as planned, packing was spot on, and the bikes built eas...
J
John
trustpilot.com
Oct 01, 2025
New bike
Easy to order.good communication re...
P
Paul Storey
trustpilot.com
Oct 01, 2025
Great prices and quick despatch
Great prices an...
O
Oliver
trustpilot.com
Oct 01, 2025
Great customer service
Great customer service, very insight...
c
customer
trustpilot.com
Oct 01, 2025
Everything was great apart from head…
Everything was great apart from head tube Ribble sticke...
N
Nigel Ladson
trustpilot.com
Oct 01, 2025
Expert helpful advice
Expert helpful advice from...
D
Dave
trustpilot.com
Oct 01, 2025
What a great company with super helpful…
What a great company wi...
R
Rachel Calder
trustpilot.com
Oct 01, 2025
Good all round
The ordering process was pretty easy and delivery took as long as expected (I live in the Highlands). I received useful help viathe on...
M
MARK
trustpilot.com
Oct 01, 2025
Every thing i wanted from the shop experience
Friendly knowledgable staff who are not pushy and help yo...
c
customer
trustpilot.com
Oct 01, 2025
Speedy and excellent service, great bike
Speedy and excellent...
M
Mark
trustpilot.com
Oct 01, 2025
Great bikes!
Great bikes, great...
M
Mr Prothoroe
trustpilot.com
Oct 01, 2025
Gravel T1
Great delivery service. Minimal assembly needed, only seat post and...
R
RJP
trustpilot.com
Oct 01, 2025
Great bike
Great bike, quick s...
M
Martin
trustpilot.com
Oct 01, 2025
Managed one ride on my CGRe flat bar
Managed one ride on my CGRe flat bar. After first charge battery failed. Returned b...
M
Mike Farmer
trustpilot.com
Oct 01, 2025
Excellent Customer Service and competitive pricing
As always, purchasing from Ribble is always a positive experience, they are easy to communicate with and any queries are dealt with very exped...
M
Mr Paul Waterston
trustpilot.com
Oct 01, 2025
Very happy with ordering
Very happy with ordering, and with the bike supplied....
A
Andrew Barton
trustpilot.com
Oct 01, 2025
Very happy with the service I received.
Very happy with the...
A
Andrea Lancaster
trustpilot.com
Oct 01, 2025
Great bike range
Excellent customer service, very knowledgeable, great...
Conclusion
Reviews show Ribble Cycles is frequently praised for helpful staff, clear order communications and competitive pricing. Many buyers report bikes arriving well packed, requiring minimal assembly and delivering strong ride quality. A small number of reviews describe product faults (for example, a battery failure and a few cosmetic sticker issues) and at least one delayed warranty response. Prospective buyers should weigh generally positive service and value reports against occasional product or warranty follow-up, and consider confirming warranty and support procedures before purchase.