Customers repeatedly mention quick dispatch, careful packaging, and simple assembly on arrival. Many praise staff for strong product knowledge, a helpful approach, and fast support in store or during repairs. Reviewers often like the bike fit and how the bikes ride. A few isolated accounts describe hardware failures and small finish flaws that needed warranty or repair work.
Examples from available reviews (Nov 2021 – Feb 2026).
Purchasing was positive; customer service was excellent and responsive.
“Their customer service is excellent and they always go the extra mile”
Bike ordered Monday and delivered Friday, ahead of schedule.
“Ordered bike Monday, delivered Friday well ahead of the suggested timescale.”
Battery failed after first charge; bike returned and awaiting warranty.
“After first charge battery failed.”
Superb bike at a great price and delivered very efficiently.
“Superb bike at a great price delivered super efficiently”
Most reviews point to knowledgeable, patient staff and quick help in person. Several mention fast repair turnarounds and useful support in the showroom. This stands out as the main positive theme.
Several reviewers highlight competitive prices and specific savings when buying from the company. Many describe the bikes as good value for the price they expected to pay. Value comes up often, though less than service and delivery.
Users describe online ordering as straightforward, with a website that’s easy to navigate. Bikes usually arrive needing only minimal assembly and feel comfortable straight away. A smaller group notes that the manuals can be fiddly.
Many reviews say the bikes feel well made and are enjoyable to ride. A small number describe defects—such as a battery failure or stickers coming off—that led to returns or warranty work. These issues don’t appear often, but they stand out when they do.
Customers often say order and delivery updates kept them informed. Several praise proactive status messages and deliveries that arrived on time or early. A few mention delays, but say communication continued throughout.
Feedback leans strongly positive, with steady praise for service, delivery, and ride quality. Now and then, low-scoring product problems interrupt the otherwise high ratings. The result is a clear split between excellent service and delivery and rare product failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I bought a The CGR AL e online from Ribble last month, after delivery cut off I might add. I was emailed a confirmation of my order immediately and again e-mailed when dispatched. The bike was delivered to my office address on Saturday morning which is as fast as anyone could possibly hope for. It was well packaged and I was delighted with the price as they were very, very competitive! All in all, a professional, slick company with a great easy to use website who I would not hesitate to recommend and I will certainly be using again. They supply top products at amazing prices, I saved over 20% by shopping with Ribble Cycles!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ribble Cycles sells road, gravel, and electric bikes, plus frames, components, and accessories. Customers can order online and configure builds with their preferred parts. Ribble ships orders and supports buyers after purchase, including repairs and warranty help. It also supplies spare parts and routine servicing for bikes bought through its sales channels.