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We Collect & Analyze Reviews

Ribble Cycles
Experiences & Reviews

Ribble Cycles is a UK-based bicycle manufacturer and retailer that sells road, gravel and e-bikes direct to consumers. The company is known for online ordering, configurator options and supporting customers through showrooms and customer service channels. Consumers researching Ribble will commonly look for information on delivery, assembly, warranty and bike build quality.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 95%
Latest Review 27d
Overall Rating
4.7

Our Analysis

🎯

Service quality

Reviewers frequently praise helpful, knowledgeable and responsive staff, citing in-store and after-sales support; a few isolated warranty delays were reported.

Share of mentions
20%
Strong
💰

Value for money

Multiple reviews highlight competitive pricing and perceived good value, including at least one comment about saving over 20% compared to other sellers.

Share of mentions
8%
Strong
⚡

User experience

Ordering, website and showroom interactions are described as straightforward; minimal assembly and useful online chat or showroom guidance are commonly mentioned.

Share of mentions
15%
Strong
🔧

Product quality

Many buyers report strong build and ride quality, good packing and easy assembly; a small number reported issues (battery failure, loose stickers) requiring follow-up.

Share of mentions
18%
Strong
📞

Communication

Order confirmations, dispatch notices and delivery updates are often noted as clear and timely; one or two reviews describe delays in warranty communication.

Share of mentions
15%
Strong
⭐

Overall experience

Most reviewers describe a positive end-to-end purchase—fast delivery, good packing and supportive staff—while a few cite product faults that reduced satisfaction.

Share of mentions
24%
Strong

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

B
Bike Jen
trustpilot.com Oct 01, 2025

Beautifully made, a dream to ride

The bike I've been waiting all my life for! Absolutely delighted with it. Beautifully...

D
David Ward
trustpilot.com Oct 01, 2025

A very good experience.

Knowledge based, no pressure help a...

N
No longer a customer
trustpilot.com Oct 01, 2025

My two purchases - excellent experience.

I have bought two bikes from Ribble and the experience has been fantastic. Both bikes arrived as planned, packing was spot on, and the bikes built eas...

J
John
trustpilot.com Oct 01, 2025

New bike

Easy to order.good communication re...

P
Paul Storey
trustpilot.com Oct 01, 2025

Great prices and quick despatch

Great prices an...

O
Oliver
trustpilot.com Oct 01, 2025

Great customer service

Great customer service, very insight...

c
customer
trustpilot.com Oct 01, 2025

Everything was great apart from head…

Everything was great apart from head tube Ribble sticke...

N
Nigel Ladson
trustpilot.com Oct 01, 2025

Expert helpful advice

Expert helpful advice from...

D
Dave
trustpilot.com Oct 01, 2025

What a great company with super helpful…

What a great company wi...

R
Rachel Calder
trustpilot.com Oct 01, 2025

Good all round

The ordering process was pretty easy and delivery took as long as expected (I live in the Highlands). I received useful help viathe on...

M
MARK
trustpilot.com Oct 01, 2025

Every thing i wanted from the shop experience

Friendly knowledgable staff who are not pushy and help yo...

c
customer
trustpilot.com Oct 01, 2025

Speedy and excellent service, great bike

Speedy and excellent...

M
Mark
trustpilot.com Oct 01, 2025

Great bikes!

Great bikes, great...

M
Mr Prothoroe
trustpilot.com Oct 01, 2025

Gravel T1

Great delivery service. Minimal assembly needed, only seat post and...

R
RJP
trustpilot.com Oct 01, 2025

Great bike

Great bike, quick s...

M
Martin
trustpilot.com Oct 01, 2025

Managed one ride on my CGRe flat bar

Managed one ride on my CGRe flat bar. After first charge battery failed. Returned b...

M
Mike Farmer
trustpilot.com Oct 01, 2025

Excellent Customer Service and competitive pricing

As always, purchasing from Ribble is always a positive experience, they are easy to communicate with and any queries are dealt with very exped...

M
Mr Paul Waterston
trustpilot.com Oct 01, 2025

Very happy with ordering

Very happy with ordering, and with the bike supplied....

A
Andrew Barton
trustpilot.com Oct 01, 2025

Very happy with the service I received.

Very happy with the...

A
Andrea Lancaster
trustpilot.com Oct 01, 2025

Great bike range

Excellent customer service, very knowledgeable, great...

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Conclusion

Reviews show Ribble Cycles is frequently praised for helpful staff, clear order communications and competitive pricing. Many buyers report bikes arriving well packed, requiring minimal assembly and delivering strong ride quality. A small number of reviews describe product faults (for example, a battery failure and a few cosmetic sticker issues) and at least one delayed warranty response. Prospective buyers should weigh generally positive service and value reports against occasional product or warranty follow-up, and consider confirming warranty and support procedures before purchase.