Customers repeatedly mention quick dispatch, careful packaging, and simple assembly on arrival. Many praise staff for strong product knowledge, a helpful approach, and fast support in store or during repairs. Reviewers often like the bike fit and how the bikes ride. A few isolated accounts describe hardware failures and small finish flaws that needed warranty or repair work.
Examples from available reviews (Nov 2021 – Feb 2026).
Purchasing was positive; customer service was excellent and responsive.
“Their customer service is excellent and they always go the extra mile”
Bike ordered Monday and delivered Friday, ahead of schedule.
“Ordered bike Monday, delivered Friday well ahead of the suggested timescale.”
Battery failed after first charge; bike returned and awaiting warranty.
“After first charge battery failed.”
Superb bike at a great price and delivered very efficiently.
“Superb bike at a great price delivered super efficiently”
Most reviews point to knowledgeable, patient staff and quick help in person. Several mention fast repair turnarounds and useful support in the showroom. This stands out as the main positive theme.
Several reviewers highlight competitive prices and specific savings when buying from the company. Many describe the bikes as good value for the price they expected to pay. Value comes up often, though less than service and delivery.
Users describe online ordering as straightforward, with a website that’s easy to navigate. Bikes usually arrive needing only minimal assembly and feel comfortable straight away. A smaller group notes that the manuals can be fiddly.
Many reviews say the bikes feel well made and are enjoyable to ride. A small number describe defects—such as a battery failure or stickers coming off—that led to returns or warranty work. These issues don’t appear often, but they stand out when they do.
Customers often say order and delivery updates kept them informed. Several praise proactive status messages and deliveries that arrived on time or early. A few mention delays, but say communication continued throughout.
Feedback leans strongly positive, with steady praise for service, delivery, and ride quality. Now and then, low-scoring product problems interrupt the otherwise high ratings. The result is a clear split between excellent service and delivery and rare product failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delivery was very quick and assembly was straightforward.
“Very quick delivery after placing order.”
New bike ready within a week and handover was efficient and helpful.
“New bike ready within a week”
Received good service from the company.
“Good service”
Ex-demo bike is delightful to ride, but instruction manuals are fiddly.
“A delight to ride; hardly need any e-assistance”
Customer service was friendly and helpful.
“Friendly and helpful customer service”
Easy to deal with and quick delivery; bike not yet ridden.
“Easy to deal with. Quick delivery.”
Order updates kept me informed; item arrived early and well packaged.
“Arrived before expected date but was kept up to date with the progress”
Bike ordered Monday and delivered Friday, ahead of schedule.
“Ordered bike Monday, delivered Friday well ahead of the suggested timescale.”
Website was easy to use; delivery was very quick and satisfying.
“Website really easy to use, and to make choices to customise your bike.”
Friendly, knowledgeable staff and a quick turnaround delivered the bike.
“got my new bike within days of ordering it”
Item dispatched extremely quickly and packaged well.
“Dispatched extremely quickly, packaged well”
Received great service from everyone involved.
“Great service from everyone, thanks”
In-store staff were very helpful and assisted with my order.
“The sales guy was very helpful and helped me with my order.”
Customer service quickly helped resolve the bike issue with efficient repairs.
“The customer service was excellent and they worked fast”
Received brilliant service from the company.
“Brilliant Service”
Traveled 180 miles to Clitheroe and received patient, helpful in-person service.
“Mathew sorted two carbon gravel bikes for me”
Service was great from start to finish; bike looks great and ready.
“Great service from start to finish.”
Reviewer loves the Allroad SL Pro and praises its ride quality.
“I love my Allroad SL pro”
Superb bike at a great price and delivered very efficiently.
“Superb bike at a great price delivered super efficiently”
Showroom staff were informative and communicative, though order delay occurred.
“I have received constant communication from Ribble”
Bike is beautifully made and ready to ride straight away.
“Beautifully made, a joy to ride”
Helpful, no-pressure guidance created a very good experience.
“Knowledge based, no pressure help and guidance.”
Two bikes arrived as planned, packed well, and customer service supported order changes.
“Both bikes arrived as planned, packing was spot on”
Ordering was easy with good communication about progress and delivery.
“Easy to order.good communication regarding order progress and delivery”
Great prices and quick despatch.
“Great prices and quick despatch”
Customer service was insightful, knowledgeable, and highly recommended.
“Great customer service, very insightful and knowledgable, highly recomend”
Everything was great except the head tube and chain protector stickers fell off.
“chain protector sticker fell off”
Received expert, helpful advice from the Clitheroe showroom team.
“Expert helpful advice from team at Clitheroe showroom”
This company provided super helpful staff.
“What a great company with super helpful staff.”
Ordering and delivery were fine; bike is a quality product as expected.
“A quality product that I would expect for the price.”
Friendly, knowledgeable staff provided non-pushy, personalized help.
“Friendly knowledgable staff who are not pushy and help you get what you need for your personal cycling requirements”
Service was speedy and excellent; bike is great.
“Speedy and excellent service, great bike.”
Bikes are great, service is great, and value is good.
“Great bikes, great service, good value”
Delivery was great; minimal assembly and comfortable handling.
“Minimal assembly needed, only seat post and handlebars.”
Great bike with quick service and delivery.
“Great bike, quick service amd delivery!”
Battery failed after first charge; bike returned and awaiting warranty.
“After first charge battery failed.”
Purchasing was positive; customer service was excellent and responsive.
“Their customer service is excellent and they always go the extra mile”
Bike arrived on time, well packed, undamaged and met ordering expectations.
“well packed and arrived on time and undamaged.”
Reviewer was very happy with the service received.
“Very happy with the service I received.”
Excellent customer service and bikes of outstanding quality.
“The quality of the bikes are second to none.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ribble Cycles sells road, gravel, and electric bikes, plus frames, components, and accessories. Customers can order online and configure builds with their preferred parts. Ribble ships orders and supports buyers after purchase, including repairs and warranty help. It also supplies spare parts and routine servicing for bikes bought through its sales channels.