Reviews Analyzed
21
We Collect & Analyze Reviews
Riverbend Home
Experiences & Reviews
Riverbend Home is an online retailer focused on home goods, including furniture, decor, kitchenware and seasonal items. It operates an e-commerce storefront selling a broad assortment of household products to consumers, with product pages, online ordering and shipping options. People searching reviews typically want information about shipping reliability, product condition on arrival, returns handling and customer service responsiveness.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
23d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviews describe friendly, prompt customer service and effective issue resolution; a minority report poor handling of returns or refusals.
Share of mentions
Strong
15%
💰
Value for money
Multiple reviewers note competitive pricing, promotions and good deals on furniture, decor and kitchen items across several purchases.
Share of mentions
Strong
13%
⚡
User experience
Mentions of easy ordering and simple transactions appear, but the sample is small so experiences are positive yet limited in volume.
Share of mentions
Mixed
8%
🔧
Product quality
Many customers report well‑packed, functioning items and good product quality; some received defective or mismatched parts that required follow‑up.
Share of mentions
Strong
23%
📞
Communication
Frequent praise for fast shipping and timely deliveries contrasts with complaints about split shipments, unclear ETAs and tracking difficulties.
Share of mentions
Strong
25%
⭐
Overall experience
Overall impressions lean positive with recommendations and repeat buyers, but notable negative reports focus on returns and delivery support.
Share of mentions
Mixed
17%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Ceiling fans
"My favorite shop! I love how quickly they ship orders. They carry loads of items ready to ship, which is a huge benefit when lots of other shops only place orders with suppliers once the customer has placed their order. Customer service is super friendly. Any issues are always promptly resolved. I am so happy with the product as the package came very well packed for a fragile item. Quality of the products is exceptional. Love the range of items too - I can find my classics here but also some rarer more unexpected items. Always happy to use Riverbend Home, and would always recommend."
DL
Collected.reviews
Nov 06, 2021
Featured for: fast shipping and friendly service
My order was delivered to an open area…
"My order was delivered to an open area by UPS and subsequently stolen. Riverbend were not willing to help or replace, even though..."
Luke
Trustpilot
Oct 01, 2025
Featured for: delivered to open area stolen
I’m extremely disappointed with their…
"I’m extremely disappointed with their shipping process. I ordered a sofa and two accent chairs. They split the order between two separate carriers and..."
Samantha Puzzo
Trustpilot
Oct 01, 2025
Featured for: split shipment and tracking issues
Fast shipping great pricing
"After another company failed to deliver our outdoor patio set I started looking For another company to supply the exact same set. In my search I found..."
Diane Simokov
Trustpilot
Oct 01, 2025
Featured for: fast delivery and lower price
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
a
armin giese
trustpilot.com
Oct 01, 2025
good service
good service, but part did not fit, not your fault. So many different types of faucet aerators.It is coin slot type, but when I use coin and...
J
Jenn Millepied
trustpilot.com
Oct 01, 2025
Good Finds
I always find really good holiday decorations on this website. I usually buy Halloween and Christmas and they often have a promotion going. The Christ...
M
Mary
trustpilot.com
Oct 01, 2025
Beautiful Product Quick Delivery!
I ordered and very quickly received a beautiful Spode d...
m
martha kenney
trustpilot.com
Oct 01, 2025
I’m trying to return a tree that does…
I’m trying to return a tree that does not light and they keep asking me for...
J
Joanne P.
trustpilot.com
Oct 01, 2025
Nice selection and good prices!
Nice selection...
L
LUPITUNES VIDEOS
trustpilot.com
Oct 01, 2025
Easy transaction
I ordered my new bathtub online in an easy, simple transaction. Delivery was within a few days and I was informed about d...
S
Samantha Puzzo
trustpilot.com
Oct 01, 2025
I’m extremely disappointed with their…
I’m extremely disappointed with their shipping process. I ordered a sofa and two accent chairs. They split the order between two separate carriers and...
S
SS
trustpilot.com
Oct 01, 2025
Great price, great service
I ordered a set of kitchen towels. The quality is excellent and the color is exactly what I expected. I also ordered a table runner with a Halloween t...
L
Luke
trustpilot.com
Oct 01, 2025
My order was delivered to an open area…
My order was delivered to an open area by UPS and subsequently stolen. Riverbend were not willing to help or replace, even though...
C
Cathy
trustpilot.com
Oct 01, 2025
I ordered the Fairfield window boxes…
I ordered the Fairfield window boxes and later realized I forgot to order the decorative brackets. I immediately made another order...
K
Kelly Groshek
trustpilot.com
Oct 01, 2025
Beautiful outdoor furniture set
Beautiful, classic quality furniture...
P
Peggy Decarlis
trustpilot.com
Oct 01, 2025
Wonderful price and quality on pre de…
Wonderful price and qualit...
D
Diane Simokov
trustpilot.com
Oct 01, 2025
Fast shipping great pricing
After another company failed to deliver our outdoor patio set I started looking For another company to supply the exact same set. In my search I found...
P
PB
trustpilot.com
Oct 01, 2025
Miyagi Kitchen Knife
I bought a Miyagi kitchen knife for my husband for father's day. He loves to cook so he loved it! Riverbend Home had so many options to...
S
Sandi Connally
trustpilot.com
Oct 01, 2025
Product arrived timely
Product arrived timely, well boxed, function...
L
Linda Shields
trustpilot.com
Oct 01, 2025
Fast efficient service
Fast efficient service. Product very well pack...
V
Vt Bulb Buyer
trustpilot.com
Oct 01, 2025
Pricing was much better than the ‘Box…
Pricing was much better than the ‘Box Stores’, av...
M
Michael from Bayside, NY, U.S.
trustpilot.com
Oct 01, 2025
The part works great
The part works great. The diverter is p...
S
Sally
trustpilot.com
Oct 01, 2025
you already have my feedback last week
you already have my feedb...
M
Madeline Vaughn
trustpilot.com
Oct 01, 2025
Good experience!
Was a bit skeptical at first as I hadn't heard of Riverbend Home before, but after seeing they were based in New Hampshire I figured I'd give it a sho...
Conclusion
Customer feedback shows Riverbend Home often delivers quickly, offers competitive pricing and many buyers report good packing and product quality. Several reviews note positive customer service interactions and successful replacements when items arrived damaged. However, a number of complaints focus on delivery handling (split shipments, unclear ETAs) and on return resolution, including a stolen package that was not replaced and requests for repeated photos. If shipping reliability and returns policy matter to you, review available delivery options, tracking practices and return terms before purchasing; consider contacting support about specific items or shipment coordination.