Customers often praise the item condition, pricing, and fast delivery for home goods. Many also note that listings match what arrives and that the website is easy to use. Complaints cluster around returns, unexpected fees, and tracking or communication breakdowns. Ratings swing between very happy purchases and sharp frustration with post-purchase problems.
Examples from available reviews (Oct 2021 – Feb 2026).
Order arrived timely and in perfect condition; dependable quality.
“Our Riverbend Home order arrived in perfect condition in a timely manner!”
Better pricing, immediate availability, and speedy delivery.
“Pricing was much better than the ‘Box Stores’”
Item color mismatched and returns were difficult and costly.
“Returns are difficult, it took a week for approval, there is a 15% restocking fee”
Order showed shipped but tracking remained untraceable.
“it says the order cannot be traced until the shipper (UPS) receives the package”
Many reviews praise customer service as quick, polite, and efficient. Several describe damage claims resolved successfully and hard-to-find items shipped fast. Others report refused returns, rude staff, and long waits for replacements.
Shoppers often mention good prices, an appealing selection, and solid value. Multiple reviews point to high shipping charges and restocking fees that pushed totals up sharply. A few say return or shipping costs made low-priced items feel overpriced.
Customers often call the website easy to use, with clear ordering and checkout. Some ran into compatibility problems or items that did not fit as advertised, which led to returns. One repeating complaint is that review requests arrived before orders shipped, creating confusion.
Many reviewers say items arrived in good shape, matched the description, and worked as expected. They mention durable holiday decor, textiles, and furniture that met expectations. A few isolated reviews describe damaged or defective products that needed replacements or returns.
Several customers describe dependable order updates and helpful delivery communication. Others report tracking that could not be followed, split shipments across carriers with unclear ETAs, and repeated requests for photos during returns. A few allege changed timestamps or quiet policy shifts that hurt trust.
Feedback splits between customers who got timely, well-packed deliveries and those who ran into post-purchase issues. The strongest negatives focus on return handling, tracking clarity, and added fees. More than any single issue, that gap shapes expectations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Outdoor wreath bows remain visually stunning and durable year after year.
“Their outdoor red nylon 18” and 24” wreath bows are spectacular!”
Received items quickly, but shipping cost was very high.
“shipping cost (UPS) was very high.”
Prompt, polite service recovered delayed shipment quickly.
“Very polite and efficient people and service.”
Received a lovely item with prompt service.
“Lovely item, prompt service, thank you”
Order arrived timely and in perfect condition; dependable quality.
“Our Riverbend Home order arrived in perfect condition in a timely manner!”
Reviewer says Riverbend Home is a great place to shop.
“great place to shop”
Order showed shipped but tracking remained untraceable.
“it says the order cannot be traced until the shipper (UPS) receives the package”
Item unexpectedly backordered despite appearing available.
“it would not be available until the first full week of the new year!”
Affordably priced product arrived well packed; will order again.
“Product was really priced affordably.”
Delivery left bathtubs in driveway despite instruction to place inside.
“Delivery guy left two bath tubs in the driveway”
Product good with reliable communication and delivery.
“Good product, reliable communication and delivery!”
Good product with timely, fast shipping.
“Good product, timely and fast shipping.”
Well-packaged item arrived timely and felt worth the cost.
“the product was worth every penny.”
Website showed compatibility but part did not fit; return costs applied.
“The website shows the product is compatible to my old model”
Order confirmed but still not shipped after ten days.
“it's been 10 days since my order was confirmed”
Website is easy to use and offers great pricing.
“Easy to use website, great pricing!”
Item matched website description and arrived well packaged.
“Item was actually as it appeared in their website.”
Reviewer praises the company's customer service.
“Great customer service”
Received review requests before the item had shipped, causing confusion.
“The merchant requests you review your experience even before your item ships.”
Website is easy to use and items ship promptly when in stock.
“Everything I have needed has been in-stock and shipped promptly.”
Service was good but replacement part did not fit.
“good service, but part did not fit, not your fault.”
Consistently finds good holiday decorations and responsive replacements.
“The Christmas tree I bought last year was really good quality”
Received a beautiful Spode jar very quickly and pleased.
“very quickly received a beautiful Spode dog treat jar.”
Return for defective tree stalled by repeated photo requests.
“I’m trying to return a tree that does not light”
Offers a nice selection with good prices.
“Nice selection and good prices!”
Easy online bathtub purchase with prompt, informed delivery.
“Delivery was excellent, as promised and efficient.”
Order split across carriers causing unclear delivery ETAs.
“They split the order between two separate carriers”
Quality towels and runners at great prices, very satisfied repeat customer.
“The quality is excellent and the color is exactly what I expected.”
Package stolen after unsafe delivery; company refused assistance.
“My order was delivered to an open area by UPS and subsequently stolen.”
Separate orders were shipped together and arrived earlier than expected.
“both orders were shipped together on the same delivery truck”
Classic quality outdoor furniture delivered promptly at a good price.
“Beautiful, classic quality furniture set.”
Pre de Provence soaps offered with wonderful price and quality.
“Wonderful price and quality on pre de Provence soaps!”
Found same patio set at better price and timely delivery.
“I had the order filled and delivered within a week!”
Ordered a Miyagi knife that arrived on time and was well received.
“Ordering was easy and the my order came in time for father's day.”
Product arrived timely, well boxed, and worked as promoted.
“Product arrived timely, well boxed, functioned as promoted.”
Fast, efficient service with well-packaged, accurately described item.
“Fast efficient service.”
Better pricing, immediate availability, and speedy delivery.
“Pricing was much better than the ‘Box Stores’”
Replacement part functions well with no leaking.
“The part works great.”
Customer indicates they already provided feedback previously.
“you already have my feedback last week”
Skeptical at first but had a good experience despite stock issue.
“I'm only giving 4-stars because the color of the glasses I wanted were out of stock”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Riverbend Home runs an online store focused on home goods and interior decor. Product pages include photos, specs, and online ordering. The company ships with national carriers and offers support by email and phone. The site provides standard checkout and account tools and posts a returns policy for customer service issues.