Many reviewers describe repeated shipping problems, including lost or late packages, plus little or no help from customer support. A large share also mention returns ending in store credit only or smaller refunds. A smaller group praises the clothing’s quality, style, and fast shipping. Several product comments point to inconsistent sizing.
Examples from available reviews (Nov 2022 – Mar 2026).
Order never arrived, customer service falsely claimed shipment, no refund.
“Still no order and Custer service kept telling me they were shipped.”
Slow delivery and returns resulted only in store credit minus $12 fee.
“they automatically gave me store credit and then charged $12”
Eight skinny jeans were high quality, stylish, and shipped quickly.
“all were amazing quality and style”
They sell well-designed, high-quality unisex clothing and responsive customer service.
“I am thoroughly impressed with their fashion sense.”
Many reviews say orders never arrived, tracking looked invalid, or packages were lost in transit. Several customers also report support lines they could not reach and long waits for any reply. A small number mention on-time delivery even during bad weather.
Many reviewers criticize the returns process for giving store credit instead of refunds and for fees that cut the amount reimbursed. Several say they were charged or their order was marked delivered even though they never received the items. Positive comments about value appear only occasionally.
Customers point to website and ordering issues, including purchases that processed automatically and return portals that failed. Recurring complaints include inconsistent sizing and limited stock in certain sizes. A minority describe ordering as simple and delivery timing as acceptable.
Several reviews mention damaged items, poor fabric condition, and pants that did not match the advertised sizing. A smaller set says the denim was high quality and the garments were well made and matched their style expectations. Positive quality notes appear, but less often than quality complaints.
Reviewers often report slow replies or no response from customer service, with calls going to voicemail. Some describe promised fixes that never happened and address errors the company did not correct. A few users report responsive help, but those cases are uncommon.
Reviews swing between many low-rated service complaints and a few high-rated product endorsements. The main takeaway is unresolved orders and frustrating returns. A handful of positive experiences focus on fit and fast shipping.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer insults an individual and questions where garments are made.
“Frank is an idiot, he thinks all people around are animals”
Pants did not fit and returns offered minimal store credit; jackets were good.
“all they wanted to do was give me twenty dollar store credit.”
Order placed before Christmas never arrived and reviewer feels stolen.
“I have yet to see a thing delivered.”
Order arrived on time despite snow and clothing quality was satisfactory.
“it still managed to arrive at a decent time despite there being a snow storm across the us”
Reviewer criticizes Amazon shipping and recommends other carriers.
“Amazon shipping is terrible!!!”
Order shipped to a previous address due to site error and customer service ignored fixes.
“their system automatically changed my address to my previous one”
Order never arrived, customer service falsely claimed shipment, no refund.
“Still no order and Custer service kept telling me they were shipped.”
Order stuck in transit and customer support unreachable; requests refund.
“Placed an order on 12/5/25 and it’s still in transit.”
Company allegedly fails to ship orders and is uncontactable.
“This company is complete scam.”
Order reported lost and customer cannot contact support for resolution.
“the parcel reported that they lost my order”
Package lost in transit and customer service is unresponsive to claims.
“Non existent customer service.”
One item refunded unexpectedly and received pants with extremely long fit.
“Then they arrive and the pants were crazy long”
Slow delivery and returns resulted only in store credit minus $12 fee.
“they automatically gave me store credit and then charged $12”
Items arrived damaged and poor quality; customer service unresponsive.
“They arrived in horrible condition.”
Old store gift card did not work and customer support was unresponsive.
“they gave me a STORE GC which should NOT expire”
Long shipping times, hard to reach support, and only store credits issued.
“They won’t give you a refund just store credit”
Order not received after two weeks and customer service was poor.
“Been 2 weeks since I made my order and I still haven’t received my order”
Black Friday order never arrived and company stopped responding.
“I’ve never got it.”
Order missing and tracking appears fake; delivery carrier issue reported.
“they gave a me fake tracking number”
Order never arrived and customer service did not respond; requesting refund.
“I still have not received my order.”
Items fit poorly and returns only provide costly store credit.
“NO REFUNDS, STORE CREDIT only”
Website auto-processed a purchase without consent and customer service offered only store credit.
“Sorry, your order was processed. Your only option is to return the items.”
Customer service responds slowly and refuses changes; sale is final.
“Customer service take four days to get back to you”
Pants fit much smaller than the site sizing chart and refunds are reduced.
“Clothes definitely not matching the website sizing chart”
Reviewer believes the company is a scam and warns others not to order.
“This is a SCAM!!!!!!!”
Company sent incorrect items and only issues store credit after returns.
“They don't send what you order”
Orders were canceled for alleged fraud and purchase failed repeatedly.
“it canceled my order, indicating that there was fraud detected”
Expedited shipment had no updates and customer service was unreachable.
“I call customer service maybe 100 times and it goes straight to voicemail.”
Reviewer decided not to order after reading negative reviews and avoided losing money.
“I'm so glad I thought to go and read the reviews”
Returns were mishandled, portal failed, and company claimed never to receive items.
“they will claim they never received the product.”
Returns only yield store credit, no exchanges, and sizing is inaccurate.
“Store credits for returns and they do not offer exchanges”
Likes styles but sizing is inconsistent and inventory availability is poor.
“However, the sizing sucks and is limited for kids.”
Kids' clothing runs small and included offensive messaging on a sweatshirt.
“Sizing is not true to size, runs small.”
Returned items but never received store credit or refund despite confirmation.
“I didnt recive a refund or store credit after two weeks.”
Received wrong color item and company stopped responding after promising a fix.
“Rockstar Original sent me a white shirt”
Order never arrived and the reviewer disputed the charge via PayPal.
“Ordered March 8th it is now the 23rd and no package.”
Company ships incomplete orders and delays refunds for months.
“They will ship half of your order and won't have the decency to let you know.”
Eight skinny jeans were high quality, stylish, and shipped quickly.
“all were amazing quality and style”
Reviewer says money stolen; order never delivered though marked delivered.
“stolen my money and never delivered my order and marked it as delivered.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rockstar Original is an apparel brand that designs and sells casual clothing. It offers items such as denim, tops, and outerwear through its online store. Customers order through the brand’s e-commerce channels, and the company ships to consumer addresses. The brand also handles returns and provides customer support for order and product issues.