Reviewers consistently raise concerns about order fulfillment and returns: reports include missing or partial shipments and long waits for refunds. Returns are frequently handled as store credit, with customers describing deducted shipping fees and restocking charges. Sizing inconsistency and occasional wrong items shipped are common product-related complaints, though some buyers report good quality and fast shipping. If you consider purchasing, verify sizing carefully, review the returns and refund terms, and be prepared for limited or slow customer support based on these reviews.
Examples from available reviews (Nov 2022 – Feb 2026).
They sell well-designed, high-quality unisex clothing and responsive customer service.
“I am thoroughly impressed with their fashion sense.”
Order never arrived and customer service did not respond; requesting refund.
“I still have not received my order.”
Items fit poorly and returns only provide costly store credit.
“NO REFUNDS, STORE CREDIT only”
Eight skinny jeans were high quality, stylish, and shipped quickly.
“all were amazing quality and style”
Most reviewers describe poor after-sales service: long response times, delayed or missing refunds, and restrictive return handling that frustrates customers.
Few customers note good sale prices; many report return fees, restocking deductions and store-credit-only refunds that reduce perceived value.
Frequent complaints about shipping and checkout: orders canceled or not delivered, partial shipments, and long delivery windows or delays.
Reports are mixed: several praise fabric and design, while numerous buyers report inconsistent sizing, wrong items shipped, or inappropriate prints.
Many reviewers report unresponsive support, email-only contact, calls going to voicemail, or correspondence that stops before issues are resolved.
Overall reviewer tone is negative: widespread warnings about fulfillment, returns, and support problems, though a minority report positive purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer insults an individual and questions where garments are made.
“Frank is an idiot, he thinks all people around are animals”
Pants did not fit and returns offered minimal store credit; jackets were good.
“all they wanted to do was give me twenty dollar store credit.”
Order placed before Christmas never arrived and reviewer feels stolen.
“I have yet to see a thing delivered.”
Order arrived on time despite snow and clothing quality was satisfactory.
“it still managed to arrive at a decent time despite there being a snow storm across the us”
Reviewer criticizes Amazon shipping and recommends other carriers.
“Amazon shipping is terrible!!!”
Order shipped to a previous address due to site error and customer service ignored fixes.
“their system automatically changed my address to my previous one”
Order never arrived, customer service falsely claimed shipment, no refund.
“Still no order and Custer service kept telling me they were shipped.”
Order stuck in transit and customer support unreachable; requests refund.
“Placed an order on 12/5/25 and it’s still in transit.”
Company allegedly fails to ship orders and is uncontactable.
“This company is complete scam.”
Order reported lost and customer cannot contact support for resolution.
“the parcel reported that they lost my order”
Package lost in transit and customer service is unresponsive to claims.
“Non existent customer service.”
One item refunded unexpectedly and received pants with extremely long fit.
“Then they arrive and the pants were crazy long”
Slow delivery and returns resulted only in store credit minus $12 fee.
“they automatically gave me store credit and then charged $12”
Items arrived damaged and poor quality; customer service unresponsive.
“They arrived in horrible condition.”
Old store gift card did not work and customer support was unresponsive.
“they gave me a STORE GC which should NOT expire”
Long shipping times, hard to reach support, and only store credits issued.
“They won’t give you a refund just store credit”
Order not received after two weeks and customer service was poor.
“Been 2 weeks since I made my order and I still haven’t received my order”
Black Friday order never arrived and company stopped responding.
“I’ve never got it.”
Order missing and tracking appears fake; delivery carrier issue reported.
“they gave a me fake tracking number”
Order never arrived and customer service did not respond; requesting refund.
“I still have not received my order.”
Items fit poorly and returns only provide costly store credit.
“NO REFUNDS, STORE CREDIT only”
Website auto-processed a purchase without consent and customer service offered only store credit.
“Sorry, your order was processed. Your only option is to return the items.”
Customer service responds slowly and refuses changes; sale is final.
“Customer service take four days to get back to you”
Pants fit much smaller than the site sizing chart and refunds are reduced.
“Clothes definitely not matching the website sizing chart”
Reviewer believes the company is a scam and warns others not to order.
“This is a SCAM!!!!!!!”
Company sent incorrect items and only issues store credit after returns.
“They don't send what you order”
Orders were canceled for alleged fraud and purchase failed repeatedly.
“it canceled my order, indicating that there was fraud detected”
Expedited shipment had no updates and customer service was unreachable.
“I call customer service maybe 100 times and it goes straight to voicemail.”
Reviewer decided not to order after reading negative reviews and avoided losing money.
“I'm so glad I thought to go and read the reviews”
Returns were mishandled, portal failed, and company claimed never to receive items.
“they will claim they never received the product.”
Returns only yield store credit, no exchanges, and sizing is inaccurate.
“Store credits for returns and they do not offer exchanges”
Likes styles but sizing is inconsistent and inventory availability is poor.
“However, the sizing sucks and is limited for kids.”
Kids' clothing runs small and included offensive messaging on a sweatshirt.
“Sizing is not true to size, runs small.”
Returned items but never received store credit or refund despite confirmation.
“I didnt recive a refund or store credit after two weeks.”
Received wrong color item and company stopped responding after promising a fix.
“Rockstar Original sent me a white shirt”
Order never arrived and the reviewer disputed the charge via PayPal.
“Ordered March 8th it is now the 23rd and no package.”
Company ships incomplete orders and delays refunds for months.
“They will ship half of your order and won't have the decency to let you know.”
Eight skinny jeans were high quality, stylish, and shipped quickly.
“all were amazing quality and style”
Reviewer says money stolen; order never delivered though marked delivered.
“stolen my money and never delivered my order and marked it as delivered.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rockstar Original is an e-commerce apparel brand name associated with streetwear and casual clothing. Consumers researching reviews typically look for information about shipping reliability, sizing accuracy, return policies, and customer support when evaluating this type of online clothing retailer.