Reviews Analyzed
21
We Collect & Analyze Reviews
Ruby & Oscar
Experiences & Reviews
Ruby & Oscar is a jewelry retailer selling rings, necklaces, bracelets and earrings primarily through an online store. Shoppers commonly evaluate the brand on product craftsmanship, shipping times and customer support. This summary synthesizes customer review themes to help consumers researching Ruby & Oscar.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
16d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Reviewers report mixed customer-service experiences: several cite helpful staff and easy returns, while others describe scripted replies and slow responses during delays.
Share of mentions
Mixed
13%
💰
Value for money
Some buyers mention good prices or special offers; a minority say lower prices did not compensate for long waits or cancelled orders.
Share of mentions
Mixed
5%
⚡
User experience
Many customers describe a smooth ordering and returns process; a smaller number report shipping setbacks that affected the overall purchase flow.
Share of mentions
Strong
6%
🔧
Product quality
Most reviews praise the look, craftsmanship and packaging of items; isolated reports cite quality problems such as plating wear and a lost stone.
Share of mentions
Strong
25%
📞
Communication
Experiences with dispatch and delivery updates vary: numerous reviews note fast dispatch, while several recent accounts describe missed deadlines and limited shipment information.
Share of mentions
Mixed
17%
⭐
Overall experience
Overall shopper impressions lean positive with repeat buyers and satisfied gift purchases, though a cluster of negative reviews highlights delays that ruined special-occasion orders.
Share of mentions
Strong
33%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Significant delays cause an ultimately disappointing experience
"I originally ordered a ring for my partner's birthday on the 15th June with expected delivery on 1st July. It's now been 4 months since the original o..."
Andrew McGregor
External Source
Sep 19, 2025
Featured for: Supply-chain delay; poor updates
Best online jewelry
"Excellent customer service bought earrings for my wife beautiful as d..."
Brian
External Source
Aug 12, 2025
Featured for: Excellent service and speedy delivery
Beautiful rings, BUT...
"Beautiful rings. Pleased with them initially. Unfortunately, despite only wearing on special occasions, the gold is starting to come away to..."
Jenna Etheridge
External Source
Aug 04, 2025
Featured for: Product defect: plating wore; stone lost
Earrings
"Two months ago I received a set of earrings that I had bought from R&O. They are beautiful and really sparkle. I initially bought them for myself but when they arrived I thought they were too small, so I gave them to my 14 year old and they fit her perfect. Because they were so beautiful I ordered another pair. I can attest that these earrings look even better in person than they did online. What the picture is unable to capture is how they sparkle and catch the light. They aren't too heavy, and they look expensive and regal. They shimmer and add that something special to every single outfit they are paired with. These earrings are a real treat and I cannot wait to buy more. Definitely recommend. Very pleased with my purchase."
Linda Miller
Collected.reviews
Nov 01, 2021
Featured for: Praise for product sparkle and appearance
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
L
LJ
External Source
Sep 29, 2025
Don’t order if need for important date
UK - Order not delivered by expected date. Ordered 1st Sept, and needed for 28th sept. Expected delivery 17th sept. Emailed company 5 days after expec...
A
Andrew McGregor
External Source
Sep 19, 2025
Significant delays cause an ultimately disappointing experience
I originally ordered a ring for my partner's birthday on the 15th June with expected delivery on 1st July. It's now been 4 months since the original o...
R
Rodrigo Cortez
External Source
Sep 15, 2025
Ruby and Oscar suck
Ruby and Oscar suck, I did an order , a ring for my girlfriend birthday and never came , the suppo...
W
Will Wright
External Source
Sep 07, 2025
I have now been waiting for some many…
I have now been waiting for some many weeks I’ve lost count nothing is ever done and all they send is pre-wrote statements explains...
p
paul
External Source
Aug 15, 2025
The Wearing of the Green💚
R&O made me an offer I couldn’t refuse so for my 3rd purchase I bought the Emerald Intuition Tennis Bracelet in Sterling Silver a beauti...
B
Brian
External Source
Aug 12, 2025
Best online jewelry
Excellent customer service bought earrings for my wife beautiful as d...
S
Sarah Davies
External Source
Aug 05, 2025
Very happy customers
My boyfriend wanted my input on my engagement and wedding ring. Once I saw this set I couldn't find another that came close. We weren't 100% sure on s...
J
Jenna Etheridge
External Source
Aug 04, 2025
Beautiful rings, BUT...
Beautiful rings. Pleased with them initially. Unfortunately, despite only wearing on special occasions, the gold is starting to come away to...
M
Marc Pearson
External Source
Aug 01, 2025
Got exactly what was ordered and…
Got exactly what was ordered and d...
A
Amy
External Source
Aug 01, 2025
Earrings
The product is lovely, everything and more than what we expected it to be having...
C
Chris Hamlin
External Source
Jul 31, 2025
Heart necklace
I love my necklace...
C
Camden
External Source
Jul 31, 2025
Dispatched fast and beautifully packaged
Dispatched fast and...
P
Peter
External Source
Jul 29, 2025
Superb necklace
Love my birthstone necklace - aquamarine set in lunar silver, very Pisces. Wear it a...
R
Rafael Teixeira
External Source
Jul 29, 2025
Very nice looking necklace
Very nice looking necklace. Shame it only took 3 weeks to be d...
C
Caroline
External Source
Jul 28, 2025
Fabulous quality jewellery
I purchased an opal necklace from this company as a Christmas gift for someone. It came more quickl...
C
Clifford Peace
External Source
Jul 27, 2025
Ease of mind
They were really helpful wit...
D
Dee
External Source
Jul 26, 2025
A necklace of eternal quality August 2024
I purchased a gorgeous emerald necklace as a gift for my Maid of Honour. I waited until a few days before the wedding to give it to her. She was delig...
J
James Mcguinness
External Source
Jul 26, 2025
It was great I was in a rush for this…
It was great I was in a rush for this to arrive and it arrived...
M
Mr James Woolmer
External Source
Jul 25, 2025
it was very much appreciated as an…
it was very much appreciate...
C
Consumer
External Source
Jul 25, 2025
Quick delivery and beautiful chain
Quick delivery and beautiful ch...
Conclusion
Customer feedback shows a mix of strengths and weaknesses. Many buyers praise product appearance, craftsmanship and packaging, and several report timely delivery and easy returns. However, a number of recent reviews describe significant delivery delays, limited shipment updates and inconsistent customer responses—issues that affected purchases for special occasions. If you need jewelry for an important date, order well in advance, confirm dispatch timelines with support, and review return or expedited-shipping options before purchase.