Feedback is split between strong praise for the jewellery and repeated problems with orders and support. Many reviewers compliment the quality, packaging, and fast dispatch. Others report items not arriving, refunds that drag on, and automated, unhelpful responses. These two themes show up again and again.
Examples from available reviews (Nov 2021 – Feb 2026).
Necklace not delivered and refund still awaited despite requests.
“I am still waiting for my refund!”
Replacement ring delayed over a month with vague updates and poor service.
“We are still waiting in a replacement engagement ring to be changed to size K”
Excellent customer service, accurate product and speedy delivery.
“Excellent customer service”
Gorgeous emerald necklace delighted recipient; excellent quality and packaging.
“We are both extremely happy with the quality of the product and the packaging is lovely.”
Many reviews mention orders that arrived late or never turned up. Several customers say refund requests stayed unresolved and they had to contact their bank or use chargebacks. Alongside this, some reviewers describe fast dispatch and helpful staff, even as delivery problems keep appearing.
Many buyers say the pieces look expensive and feel like good value. A smaller group reports fast wear, plating coming off, or stones missing after purchase. For those customers, refund and return trouble makes the value feel worse.
Some customers report an easy purchase, straightforward returns, and gifts that went down well. Others describe long periods of uncertainty, cancelled orders, and needing to buy again elsewhere to get something on time. A few mid-rated reviews mention shipping delays but say they were satisfied in the end.
Many reviews highlight good craftsmanship, secure gemstone settings, and attractive packaging. A small number mention issues such as gold plating wearing away and a diamond falling out. Praise for the jewellery is common in positive reviews, while quality complaints are less frequent but still stand out.
Many reviewers mention automated or generic replies and weak follow-up from support. Some point to specific staff members who were helpful and clear. Communication problems often sit alongside delivery and refund issues in negative reviews.
Reviews are split between many one-star complaints and several five-star experiences. Positive feedback focuses on being happy with the product and getting it quickly. Negative feedback centres on orders not arriving, refunds that are slow or missing, and poor customer service.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Two months ago I received a set of earrings that I had bought from R&O. They are beautiful and really sparkle. I initially bought them for myself but when they arrived I thought they were too small, so I gave them to my 14 year old and they fit her perfect. Because they were so beautiful I ordered another pair. I can attest that these earrings look even better in person than they did online. What the picture is unable to capture is how they sparkle and catch the light. They aren't too heavy, and they look expensive and regal. They shimmer and add that something special to every single outfit they are paired with. These earrings are a real treat and I cannot wait to buy more. Definitely recommend. Very pleased with my purchase.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ruby & Oscar is a jewellery brand and online retailer selling rings, necklaces, bracelets, and earrings. It lists pieces made from precious metals and set with gemstones. Product pages show photos and detailed notes on style and materials. The site supports online ordering, offers size guidance, and provides customer support channels for purchases and returns.