Feedback is split between strong praise for the jewellery and repeated problems with orders and support. Many reviewers compliment the quality, packaging, and fast dispatch. Others report items not arriving, refunds that drag on, and automated, unhelpful responses. These two themes show up again and again.
Examples from available reviews (Nov 2021 – Feb 2026).
Necklace not delivered and refund still awaited despite requests.
“I am still waiting for my refund!”
Replacement ring delayed over a month with vague updates and poor service.
“We are still waiting in a replacement engagement ring to be changed to size K”
Excellent customer service, accurate product and speedy delivery.
“Excellent customer service”
Gorgeous emerald necklace delighted recipient; excellent quality and packaging.
“We are both extremely happy with the quality of the product and the packaging is lovely.”
Many reviews mention orders that arrived late or never turned up. Several customers say refund requests stayed unresolved and they had to contact their bank or use chargebacks. Alongside this, some reviewers describe fast dispatch and helpful staff, even as delivery problems keep appearing.
Many buyers say the pieces look expensive and feel like good value. A smaller group reports fast wear, plating coming off, or stones missing after purchase. For those customers, refund and return trouble makes the value feel worse.
Some customers report an easy purchase, straightforward returns, and gifts that went down well. Others describe long periods of uncertainty, cancelled orders, and needing to buy again elsewhere to get something on time. A few mid-rated reviews mention shipping delays but say they were satisfied in the end.
Many reviews highlight good craftsmanship, secure gemstone settings, and attractive packaging. A small number mention issues such as gold plating wearing away and a diamond falling out. Praise for the jewellery is common in positive reviews, while quality complaints are less frequent but still stand out.
Many reviewers mention automated or generic replies and weak follow-up from support. Some point to specific staff members who were helpful and clear. Communication problems often sit alongside delivery and refund issues in negative reviews.
Reviews are split between many one-star complaints and several five-star experiences. Positive feedback focuses on being happy with the product and getting it quickly. Negative feedback centres on orders not arriving, refunds that are slow or missing, and poor customer service.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Replacement ring delayed over a month with vague updates and poor service.
“We are still waiting in a replacement engagement ring to be changed to size K”
Necklace not delivered and refund still awaited despite requests.
“I am still waiting for my refund!”
Item not delivered promptly; refund delayed, required credit card dispute.
“I had to dispute the transaction with my credit card company.”
Item quality disappointing and refund still delayed after return.
“deeply disappointed by the poor quality when it arrived.”
No delivery after eight weeks and no responses; refunded via chargeback.
“No item delivered after 8 weeks.”
Awaiting refund after cancellation; contacting bank and authorities.
“I am still awaiting a refund for an item I requested to be cancelled”
Returned ring for resizing; repeated contact yielded no refund or clear communication.
“there is NO customer service with this company”
Guaranteed delivery missed with vague excuses and no cancellation support.
“There’s no real communication — just automated responses and no solutions.”
In-stock order delayed, unresponsive support, and website delivery claims inaccurate.
“I have logged many support tickets to which I get AI replies.”
Ring ordered in December still undelivered with only generic replies.
“Just lots of generic replies from David”
Order never shipped; slow responses and missed Valentine's Day.
“The order never even shipped.”
Christmas gift ordered in December remained undelivered by February.
“still no delivery and still no idea as to when we may receive the order”
Necklace ordered in early January still undelivered by February 10.
“still waiting for the item to be delivered and it’s now the 10th Feb 2026”
Ring not dispatched weeks after the promised delivery date.
“It’s now 9 February and it hasn’t even been dispatched.”
Order not shipped past delivery date; no refund and poor contact.
“It's now almost a month past the delivery date I was given”
Pendant missed delivery; refund and support attempts failed.
“DO NOT USE. You will be disappointed. Zero customer service.”
Attractive necklace but exchange never processed due to poor customer service.
“0 stars for customer service”
Ruby ring overdue with no response; refund requests ignored.
“I’ve asked for a refund and no response.”
Bracelet undelivered for two months; no refund and alleged generic replies.
“2 months later and still no goods or refund”
No refund received despite daily emails and repeated promises.
“Still no refund!”
Order missed expected delivery; canceled and reordered elsewhere.
“Order cancelled and reordered from different company with next day delivery.”
Order delayed months with poor communication and missed deadlines.
“the ring still hasn't been hallmarked / left the US.”
Ordered ring never arrived after months; support said there were delays.
“Ruby and Oscar suck”
Waited many weeks receiving only generic responses and poor service.
“all they send is pre-wrote statements”
Bought an emerald tennis bracelet; wife loves it.
“My wife now absolutely adores her Emerald trilogy..”
Excellent customer service, accurate product and speedy delivery.
“Excellent customer service”
Engagement ring purchase was easy, return simple, and well-received.
“An all round wonderful experience with Ruby & Oscar.”
Gold plating wore away and a ring lost a diamond shortly after.
“the gold is starting to come away to show silver.”
Received exactly what was ordered and delivered earlier than promised.
“Got exactly what was ordered and delivered before the promised time.”
Earrings matched expectations; gift recipient loved them.
“She loved her gift”
Loves the necklace and wears it every day.
“I love my necklace I wear it everyday”
Item dispatched quickly and beautifully packaged.
“Dispatched fast and beautifully packaged”
Birthstone necklace is beautifully crafted and worn often.
“Love my birthstone necklace - aquamarine set in lunar silver, very Pisces.”
Nice necklace but delivery took three weeks amid shipping problems.
“Very nice looking necklace”
Opal necklace arrived quickly and was fantastic quality.
“the quality was just fantastic.”
Staff were helpful in offering many different choices.
“They were really helpful with a lot of different choices”
Gorgeous emerald necklace delighted recipient; excellent quality and packaging.
“We are both extremely happy with the quality of the product and the packaging is lovely.”
Arrived in time and in perfect condition; will use again.
“it arrived in perfect time with prefect quality”
Gift was appreciated as an anniversary present.
“it was very much appreciated as an anniversary present”
Quick delivery and a beautiful chain; will use again.
“Quick delivery and beautiful chain.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ruby & Oscar is a jewellery brand and online retailer selling rings, necklaces, bracelets, and earrings. It lists pieces made from precious metals and set with gemstones. Product pages show photos and detailed notes on style and materials. The site supports online ordering, offers size guidance, and provides customer support channels for purchases and returns.