Reviews show consistent praise for Rugs.com’s website experience, selection and pricing, with many customers noting easy ordering and payment options. Several reviewers report strong product quality and quick shipping, and some are repeat buyers. However, a subset of reviews calls out product issues (low quality or creasing from folding) and at least one report of a delayed refund after a return. When evaluating Rugs.com, consider ordering a smaller item first or checking return/refund timelines, and inspect packaging/return policy details before purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Rug was poor quality and refund has not arrived after three weeks.
“the quality was poor and not worth the amount I paid.”
Rug was delivered folded causing persistent creases; customer struggled to fix them.
“you should NOT Fold - instead of Roll - a larger rug.”
Longtime customer finds excellent quality, quick shipping, and highly recommends.
“The rugs are of excellent quality.”
Product is good quality, affordable, and website is easy to use.
“Good quality, very affordable, website easy to use”
Mixed service reports: several buyers praise quick delivery and easy ordering, while others report problems with returns or delivery handling.
Many reviewers cite competitive pricing, sales and free shipping; a minority felt an item didn’t match its cost or expected quality.
Most reviewers describe the website and ordering experience as easy to navigate, with useful filters, payment options and a large selection.
Product reports vary: several customers praise durable, attractive rugs, while a number report low quality, color/match issues, or shipping-related creases.
Very few reviewers mention communication; one reported a delayed refund after a return, otherwise comments are limited.
Most reviewers report positive overall experiences, repeat purchases and recommendations, though some express uncertainty or dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Website is easy to shop and offers helpful decor matching tips.
“site gives good tips on decor matches and mismatches”
Reviewer finds great selection and value, and ordering is easy.
“Great selection and value, easy to order.”
Easy website navigation, quick responses, and excellent selections impressed reviewer.
“quick responses and quick confirmations”
Shopping is easy according to a repeat customer.
“Easy shopping”
First-time shopper found site easy to navigate and prices reasonable.
“The online site was easy to navigate and offered a lot of variety”
Shipping was fast and the product matched its description.
“Fast shipping, product is as described.”
Customer praises excellent service and easy free return after ordering wrong size.
“Excellent customer service.”
Rug purchased fit perfectly and was good quality; buyer orders another.
“it is good quality.”
Repeat customer finds rugs beautiful and ordering easy.
“Rugs are beautiful.”
Rug is great quality and company provides excellent customer service.
“The rug is of great quality.”
Customer service promptly resolved a rug pad slipping issue and issued credit.
“Customer service handled it promptly”
Process was quick and easy according to reviewer.
“Quick and easy”
They prefer Rugs.com for excellent quality, pricing, and customer service.
“Quality, pricing and customer service are all excellent.”
Site preserves browsing position, enabling frustration-free viewing of many pages.
“the page immediately re-loads to exactly where I left off”
Repeat buyer praises prices, quality, reliable shipping, and easy website.
“You can't beat their prices”
Easy site with many choices, great prices, and anticipation for purchase.
“Easy and lots to choose from. Great prices.”
Customer received assurance about return eligibility and appreciated free delivery.
“Free delivery and what more can you ask?”
Reviewer finds the process efficient and easy.
“Efficient, easy”
Reviewer loves selection and found online purchase super easy.
“Love their selections, and super easy online purchase!”
Customer enjoys shopping and perceives prompt delivery as a gift.
“receiving their prompt delivery is like receiving a gift every time.”
Ordered on family recommendation, no issues so far, delivery expected by 2/5.
“Orderd on family recommendation.”
Rug looks great and complements the dining room setup well.
“Great looking rug.”
Repeat buyer likes the quality and prompt, on-time arrival.
“I like the quality and they arrived on time.”
Longtime buyer praises prices, accurate colors, and easy return when needed.
“rugs come true to color in photos”
Ordering process was excellent; waiting for delivery to assess runner quality.
“Ordering procedure excellent.”
Multiple purchases yielded happiness with quality, appearance, and shipping.
“have been very happy with quality, appearance, and shipping.”
Reviewer notes wonderful choices and easy access to sizes, colors, materials.
“easy access to sizes, colors, materials”
Regular buyer praises consistent quality, variety, and great experience.
“company never disappoints!”
Website provided all needed information; reviewer awaits rug arrival to review.
“Web site gave all info I wanted for my purchase.”
Reviewer appreciates transparent reviews and that negatives are addressed with solutions.
“they showed both positive & some negative reviews”
Reviewer expresses strong positive sentiment and love for it.
“Great, I love it”
Repeat customer has purchased seven cafe rugs and experienced no problems.
“Never had a problem.”
Product is good quality, affordable, and website is easy to use.
“Good quality, very affordable, website easy to use”
Wide variety of styles available to choose from.
“Lots of styles to choose from”
Ordering process is easy and processing was quick.
“Easy ordering and processing was a snap.”
Rug does not match the picture and is very low quality.
“This rug looks nothing like the picture.”
Rug was delivered folded causing persistent creases; customer struggled to fix them.
“you should NOT Fold - instead of Roll - a larger rug.”
Customer highlights great pricing and free shipping, awaiting product arrival.
“Great pricing and free shipping to boot!!”
First-time buyer awaiting delivery to determine company honesty and reliability.
“can’t say until I get merchandise”
Reviewer appreciates that the company accepts Venmo payments.
“I’m glad they take Venmo”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rugs.com is an online rug retailer focused on area rugs and floor coverings. Its website lists many sizes, styles and materials and is designed for online shopping with product pages and checkout. People reading reviews about Rugs.com typically look for feedback on product quality, shipping and returns, website usability, pricing, and customer service.