Reviews Analyzed
21
We Collect & Analyze Reviews
Rugs.com
Experiences & Reviews
Rugs.com is an online rug retailer focused on area rugs and floor coverings. Its website lists many sizes, styles and materials and is designed for online shopping with product pages and checkout. People reading reviews about Rugs.com typically look for feedback on product quality, shipping and returns, website usability, pricing, and customer service.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
11d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Mixed service reports: several buyers praise quick delivery and easy ordering, while others report problems with returns or delivery handling.
Share of mentions
Mixed
11%
💰
Value for money
Many reviewers cite competitive pricing, sales and free shipping; a minority felt an item didn’t match its cost or expected quality.
Share of mentions
Strong
11%
⚡
User experience
Most reviewers describe the website and ordering experience as easy to navigate, with useful filters, payment options and a large selection.
Share of mentions
Strong
30%
🔧
Product quality
Product reports vary: several customers praise durable, attractive rugs, while a number report low quality, color/match issues, or shipping-related creases.
Share of mentions
Mixed
19%
📞
Communication
Very few reviewers mention communication; one reported a delayed refund after a return, otherwise comments are limited.
Share of mentions
Mixed
2%
⭐
Overall experience
Most reviewers report positive overall experiences, repeat purchases and recommendations, though some express uncertainty or dissatisfaction.
Share of mentions
Strong
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
9 by 12 orange rug
"A 9 by 12 orange rug is all I wanted to make my living room look good. I searched for the Rugs.com website, and they had a wide range of products and favorable terms. The most appealing were the modes of payment, free shipping for all returns, and 24-hour customer service. I was also encouraged by the customers' reviews on their website. And I thought, why not place my order. I paid via MasterCard. I was very eager and couldn't wait to see my rug. The delivery was timely. It was also well packed but the quality was poor and not worth the amount I paid. I returned it for a refund instead of an exchange. It is now 3 weeks and no refund yet. Not even sure I will get my money."
Paula Clara
Collected.reviews
Nov 11, 2021
Featured for: negative: product quality and refund delay
Do NOT Fold larger carpets fr delivery...ROLL them !!
"They have a wonderfully and even overwhelming inventory or sizes, patterns & colors for your needs. The one negative comment I have is that you should..."
Bill Mitchell
Trustpilot
Oct 01, 2025
Featured for: delivery folded causing product defects
Top quality and beautiful rugs
"I have bought my rugs from here for 20+ years. I have always found a style and size that fit my needs. The rugs are of excellent quality. Shipping i..."
Jill Walker
Trustpilot
Oct 01, 2025
Featured for: long-term customer praises quality shipping
Returning customer
"Good quality, very affordable, website easy t..."
Ginger
Trustpilot
Oct 01, 2025
Featured for: mentions quality affordability and AR feature
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Miss ChrisCee
trustpilot.com
Oct 01, 2025
Great
...
B
Bob Gorman
trustpilot.com
Oct 01, 2025
No problems
I have purchased six cafe rugs so far. T...
G
Ginger
trustpilot.com
Oct 01, 2025
Returning customer
Good quality, very affordable, website easy t...
P
Patty Johannsen Lane
trustpilot.com
Oct 01, 2025
Lots of styles to choose from
...
P
Peter Lee
trustpilot.com
Oct 01, 2025
Great service
Easy ordering and pr...
R
Russell Roberts
trustpilot.com
Oct 01, 2025
This rug looks nothing like the…
This rug looks nothing like the pic...
B
Bill Mitchell
trustpilot.com
Oct 01, 2025
Do NOT Fold larger carpets fr delivery...ROLL them !!
They have a wonderfully and even overwhelming inventory or sizes, patterns & colors for your needs. The one negative comment I have is that you should...
G
Gary Mackelprang
trustpilot.com
Oct 01, 2025
Great pricing and free shipping to…
Great pricing and free shipping to boot!! Just ordere...
S
Sarah Mizell
trustpilot.com
Oct 01, 2025
1st time I’ve done so can’t say until I…
1st time I’ve done so can’t say until I get merchandise...
R
Robin Burhorn
trustpilot.com
Oct 01, 2025
I’m glad they take Venmo
...
A
Alvin Ross
trustpilot.com
Oct 01, 2025
Great selection and product…
Great selection and product description. I d...
J
Jill Walker
trustpilot.com
Oct 01, 2025
Top quality and beautiful rugs
I have bought my rugs from here for 20+ years. I have always found a style and size that fit my needs. The rugs are of excellent quality. Shipping i...
Y
Yoojin Yoon
trustpilot.com
Oct 01, 2025
Finally we found the carpet we’ve been looking for..!!
It was really great that Rugs.com provided a variety of choices of carpet s in terms of material type, desig...
D
Debbie Crocker
trustpilot.com
Oct 01, 2025
Easy to maneuver the website
Easy to maneuver the websi...
J
Jennifer Artley
trustpilot.com
Oct 01, 2025
Love this company
Love this company. I have ordered several r...
J
Judy Duerre
trustpilot.com
Oct 01, 2025
Very easy to order
...
C
Consumer
trustpilot.com
Oct 01, 2025
Great prices
So easy to maneuver through the site. Great selection on high...
J
JAMES SPEGAL
trustpilot.com
Oct 01, 2025
Massive selection
Great selection and price. Free s...
M
Michael Irvin
trustpilot.com
Oct 01, 2025
ease of ordering
...
K
K Dunn
trustpilot.com
Oct 01, 2025
Placing my order was easy.
Placing my order was easy. Let’s...
Conclusion
Reviews show consistent praise for Rugs.com’s website experience, selection and pricing, with many customers noting easy ordering and payment options. Several reviewers report strong product quality and quick shipping, and some are repeat buyers. However, a subset of reviews calls out product issues (low quality or creasing from folding) and at least one report of a delayed refund after a return. When evaluating Rugs.com, consider ordering a smaller item first or checking return/refund timelines, and inspect packaging/return policy details before purchase.