The sampled reviews show a recurring pattern: many customers praise the brand’s aesthetic and, in some cases, craftsmanship, but a larger portion report problems with returns, refunds and customer service. Specific issues include long delays or missing refunds, unclear return policies or unexpected fees, instances of damaged garments, and unresponsive support. These reports suggest extra caution when ordering: keep return receipts and tracking information, read the return policy carefully, and confirm timelines before purchase. If a refund is delayed or disputed, consider contacting your payment provider or a consumer protection agency as a documented next step.
Examples from available reviews (Aug 2022 – Feb 2026).
High-quality dress with impeccable craftsmanship and easy online purchase.
“The craftsmanship is impeccable”
Returned item confirmed delivered but refund not issued after months.
“they cannot locate one in their warehouse but UPS said someone there signed for the package.”
Fabric shredded after two hours and company refused repair or refund.
“the fabric has shredded at the back shoulder seam.”
Package arrived empty and store hasn’t responded to messages.
“The box was empty inside.”
Most reviews describe slow, missing or disputed refunds, strict return windows and fulfillment problems; one review notes easy shipping.
Multiple reviewers report withheld refunds, unexpected deductions (taxes/duties) or lost funds after returns, raising concerns about value.
Site and ordering impressions are mixed: one reviewer praised easy browsing, while many cite unclear policies, inflexible timeframes and shipping delays.
Product reports vary: several customers praise craftsmanship and design, while others report seam failures, shredding or cheap construction after brief wear.
Frequent complaints about unresponsive or inconsistent customer service, delayed replies, automated responses and blocked communication attempts.
Overall tone is negative for many reviewers due to unresolved refunds and poor support, though a minority praise design and fit.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Dress was beautiful and well made but not suitable for me.
“Beautiful dress well made just not for me”
Clear website, fast delivery, and easy returns.
“Great experience. Clear website, fast delivery and easy return.”
Nice quality but the return process is slow.
“Very nice quality clothes and accessories.”
Gowns are beautiful and fit true to size, needing minor hemming.
“The dress fit true to size just needs to be hemmed.”
Company holds returned product three weeks without refunding $900.
“no sign of refunding my $900 back.”
Dresses stood out as superior to other brands I've tried.
“Sachin & Babi dresses were a cut above all other brands I have tried on.”
Customer service promised callbacks but failed, preventing a timely return.
“she would call back the next day but didn't.”
Dress arrived beautifully packaged with luxurious fabric and flattering fit.
“The fabric feels luxurious and high quality”
Fast shipping and careful packaging for mother-of-bride dress.
“Fast shipping and quick arrival. Dress was beautifully packaged with care.”
Lovely dress and very easy return process.
“Very easy process.”
Dresses arrived timely and good quality; refund took a while.
“The dresses arrived in a timely fashion and are of good quality.”
Returned dress but waited over 30 days for refund.
“Three stars for having to wait in excess of 30 days from S&B’s receipt of the returned dress for a refund.”
Security tag still attached and customer service failed to call back.
“The security tag is still attached to the dress that was delivered yesterday.”
Dress described as beautiful and high quality.
“I got a beautiful piece. High quality and desing”
Reviewer praises style, fabrics, and top-notch customer service.
“I love Sachin and Babi style...fabrics and customer service! Top notch”
Dress arrived on time with exceptional fabric and perfect fit.
“The quality of the fabric was exceptional”
Dress arrived promptly and fit perfectly using the fit guide.
“The dress I ordered came promptly and was as beautiful as pictured.”
Dress was very high quality, beautifully packaged, and matched photos.
“My dress I ordered is very high quality. It came packaged beautifully.”
Returned sale dress but now cannot obtain needed larger size.
“Bought a dress on sell didn’t fit needed a bigger size.”
Dress required minor tailoring but fit and length were perfect.
“It was a little big but with a few little tucks tailoring it’s perfect.”
Company confirmed returns but refused refund and stopped responding.
“They only refunded for one dress and say they never received the 2nd one.”
Returns incur nonrefundable shipping and taxes not disclosed.
“not only the shipping and handling is non refundable but also the taxes ?!”
Returned item confirmed delivered but refund not issued after months.
“they cannot locate one in their warehouse but UPS said someone there signed for the package.”
Fabric shredded after two hours and company refused repair or refund.
“the fabric has shredded at the back shoulder seam.”
Return confirmed but refund delayed over 45 days despite follow-ups.
“It’s been almost 45 days since and had to contact customer service at least four times”
Sent return next day but company claims order number missing.
“now they are saying that my order number is not in their system!”
Package arrived empty and store hasn’t responded to messages.
“The box was empty inside.”
Return received 30 days ago but refund still not posted.
“I have yet to see my credit”
Return confirmed but refund delayed and later issued minus fees.
“No refund and a complete runaround from customer service - which is mostly an AI agent responding.”
Returned multiple dresses but received long delays and refund issues.
“I have been getting the run around about a refund ever since then.”
Missed strict 14-day return window and experienced poor customer service.
“I had no idea it was a 14 day return policy.”
Returned purchases but refunds delayed and support blocked the reviewer.
“This company is stealing ppl money.”
Multiple returns recorded but refunds unprocessed for over 30 days.
“they have had the three items returned for over 30 days.”
Inflexible 14-day return policy and lack of disclosure caused dissatisfaction.
“there was ZERO flexibility.”
Company refused refunds claiming interior stains on unworn returned dresses.
“Said there were stains on the Inside!!”
Beautiful product but return customer service is awful and disappointing.
“the customer service in terms of returns is awful.”
Company promised refunds in writing but withheld $702.80 for months.
“No refund - nothing but continued delay and excuses from their entire team.”
Refund delayed and contested due to alleged animal hair, despite no pet.
“they wrote back saying there was animal hair on the dresses”
Returned pristine dress but company rejected return and provided no communication.
“I immediately returned the dress in pristine condition and the dress was rejected.”
Return was rejected and dress later showed seam fraying after wearing once.
“they rejected my return with no communication, just shipped the dress back with shoe stains on the inside.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sachin & Babi is a womenswear label that offers contemporary and occasion dresses through its website, showrooms, and retail partners. Shoppers researching the brand typically look for information on fit, construction, return policies, and refund handling. Reviews and retailer listings are common sources for evaluating their eveningwear and special-occasion pieces.