Many customers praise the dresses for luxurious fabrics, an exact fit, and careful packaging. Buyers often mention fast shipping and an easy, clear online checkout. A large group of reviews describes long refund delays, denied returns, and customer service that stops responding. A few people report the garments failing after very little wear.
Examples from available reviews (Aug 2022 – Mar 2026).
Dress arrived beautifully packaged with luxurious fabric and flattering fit.
“The fabric feels luxurious and high quality”
Clear website, fast delivery, and easy returns.
“Great experience. Clear website, fast delivery and easy return.”
Company promised refunds in writing but withheld $702.80 for months.
“No refund - nothing but continued delay and excuses from their entire team.”
Fabric shredded after two hours and company refused repair or refund.
“the fabric has shredded at the back shoulder seam.”
Most complaints focus on returns and refunds. Several reviewers say the company received their returns but held refunds for weeks or never sent them. A smaller set of reviews describes returns that went through quickly with refunds issued on time.
Many reviewers tie the high price to fabric quality, fit, and craftsmanship. Some question the value when refunds are not paid or when return costs (shipping and taxes) cannot be refunded. A few reports of damage after brief wear also lower value for those buyers.
Shoppers describe a clear website, accurate photos, and a fit guide that helped many land the expected size. Many customers report on-time delivery and careful packaging that made unboxing easy. A few buyers still needed small alterations or hemming to finish the fit.
Most reviewers highlight quality fabrics, solid construction, and finishes that look like the photos. Several mention a luxe feel and precise tailoring. A small number report stitching problems, fabric shredding, or seams fraying after limited wear.
Many negative reviews point to slow or absent replies from customer service, missed callbacks, and automated messages during disputes. Reviewers connect those gaps to return and refund cases that never get resolved. A few reviews describe helpful support when the purchase went smoothly.
Reviews show a clear split: the product and delivery often meet expectations, but post-purchase support often breaks down around returns. Outcomes vary sharply depending on whether the customer needs a refund or exchange. Buyers who are happy at checkout can become frustrated when service problems start.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Dress was beautiful and well made but not suitable for me.
“Beautiful dress well made just not for me”
Clear website, fast delivery, and easy returns.
“Great experience. Clear website, fast delivery and easy return.”
Nice quality but the return process is slow.
“Very nice quality clothes and accessories.”
Gowns are beautiful and fit true to size, needing minor hemming.
“The dress fit true to size just needs to be hemmed.”
Company holds returned product three weeks without refunding $900.
“no sign of refunding my $900 back.”
Dresses stood out as superior to other brands I've tried.
“Sachin & Babi dresses were a cut above all other brands I have tried on.”
Customer service promised callbacks but failed, preventing a timely return.
“she would call back the next day but didn't.”
Dress arrived beautifully packaged with luxurious fabric and flattering fit.
“The fabric feels luxurious and high quality”
Fast shipping and careful packaging for mother-of-bride dress.
“Fast shipping and quick arrival. Dress was beautifully packaged with care.”
Lovely dress and very easy return process.
“Very easy process.”
Dresses arrived timely and good quality; refund took a while.
“The dresses arrived in a timely fashion and are of good quality.”
Returned dress but waited over 30 days for refund.
“Three stars for having to wait in excess of 30 days from S&B’s receipt of the returned dress for a refund.”
Security tag still attached and customer service failed to call back.
“The security tag is still attached to the dress that was delivered yesterday.”
Dress described as beautiful and high quality.
“I got a beautiful piece. High quality and desing”
Reviewer praises style, fabrics, and top-notch customer service.
“I love Sachin and Babi style...fabrics and customer service! Top notch”
Dress arrived on time with exceptional fabric and perfect fit.
“The quality of the fabric was exceptional”
Dress arrived promptly and fit perfectly using the fit guide.
“The dress I ordered came promptly and was as beautiful as pictured.”
Dress was very high quality, beautifully packaged, and matched photos.
“My dress I ordered is very high quality. It came packaged beautifully.”
Returned sale dress but now cannot obtain needed larger size.
“Bought a dress on sell didn’t fit needed a bigger size.”
Dress required minor tailoring but fit and length were perfect.
“It was a little big but with a few little tucks tailoring it’s perfect.”
Company confirmed returns but refused refund and stopped responding.
“They only refunded for one dress and say they never received the 2nd one.”
Returns incur nonrefundable shipping and taxes not disclosed.
“not only the shipping and handling is non refundable but also the taxes ?!”
Returned item confirmed delivered but refund not issued after months.
“they cannot locate one in their warehouse but UPS said someone there signed for the package.”
Fabric shredded after two hours and company refused repair or refund.
“the fabric has shredded at the back shoulder seam.”
Return confirmed but refund delayed over 45 days despite follow-ups.
“It’s been almost 45 days since and had to contact customer service at least four times”
Sent return next day but company claims order number missing.
“now they are saying that my order number is not in their system!”
Package arrived empty and store hasn’t responded to messages.
“The box was empty inside.”
Return received 30 days ago but refund still not posted.
“I have yet to see my credit”
Return confirmed but refund delayed and later issued minus fees.
“No refund and a complete runaround from customer service - which is mostly an AI agent responding.”
Returned multiple dresses but received long delays and refund issues.
“I have been getting the run around about a refund ever since then.”
Missed strict 14-day return window and experienced poor customer service.
“I had no idea it was a 14 day return policy.”
Returned purchases but refunds delayed and support blocked the reviewer.
“This company is stealing ppl money.”
Multiple returns recorded but refunds unprocessed for over 30 days.
“they have had the three items returned for over 30 days.”
Inflexible 14-day return policy and lack of disclosure caused dissatisfaction.
“there was ZERO flexibility.”
Company refused refunds claiming interior stains on unworn returned dresses.
“Said there were stains on the Inside!!”
Beautiful product but return customer service is awful and disappointing.
“the customer service in terms of returns is awful.”
Company promised refunds in writing but withheld $702.80 for months.
“No refund - nothing but continued delay and excuses from their entire team.”
Refund delayed and contested due to alleged animal hair, despite no pet.
“they wrote back saying there was animal hair on the dresses”
Returned pristine dress but company rejected return and provided no communication.
“I immediately returned the dress in pristine condition and the dress was rejected.”
Return was rejected and dress later showed seam fraying after wearing once.
“they rejected my return with no communication, just shipped the dress back with shoe stains on the inside.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sachin & Babi is a womenswear label that designs and sells occasion dresses, evening gowns, and ready-to-wear pieces. The brand focuses on embellished fabrics, tailored construction, and event-ready silhouettes. It sells through its ecommerce site and selected retailers, with online photos and size guidance. Designers Sachin and Babi founded the label, and its design and production approach centers on craftsmanship and fabric detail.