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We Collect & Analyze Reviews

Sachin & Babi
Experiences & Reviews

Sachin & Babi is a womenswear label that offers contemporary and occasion dresses through its website, showrooms, and retail partners. Shoppers researching the brand typically look for information on fit, construction, return policies, and refund handling. Reviews and retailer listings are common sources for evaluating their eveningwear and special-occasion pieces.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 5%
Latest Review 28d
Overall Rating
1.2

Our Analysis

🎯

Service quality

Most reviews describe slow, missing or disputed refunds, strict return windows and fulfillment problems; one review notes easy shipping.

Share of mentions
21%
Weak
💰

Value for money

Multiple reviewers report withheld refunds, unexpected deductions (taxes/duties) or lost funds after returns, raising concerns about value.

Share of mentions
15%
Weak
⚡

User experience

Site and ordering impressions are mixed: one reviewer praised easy browsing, while many cite unclear policies, inflexible timeframes and shipping delays.

Share of mentions
12%
Weak
🔧

Product quality

Product reports vary: several customers praise craftsmanship and design, while others report seam failures, shredding or cheap construction after brief wear.

Share of mentions
11%
Mixed
📞

Communication

Frequent complaints about unresponsive or inconsistent customer service, delayed replies, automated responses and blocked communication attempts.

Share of mentions
20%
Weak
⭐

Overall experience

Overall tone is negative for many reviewers due to unresolved refunds and poor support, though a minority praise design and fit.

Share of mentions
21%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

J
JA Mack
trustpilot.com Oct 01, 2025

FRAUDULENT COMPANY

FRAUDULENT COMPANY. DO NOT BUY ANYTHING. Went to NYC showroom so that they could measure me for dress. The size they sent was too large. They sent 2 o...

s
sophie Roberge
trustpilot.com Oct 01, 2025

be aware that for your returns

Just please be aware that for returns, not only the shipping and handling is non refundable...

B
Brenda Smith
trustpilot.com Oct 01, 2025

If I could rate 0 stars I would do…

If I could rate 0 stars I would do that!! This is a terrible company to do business with! They intentionally seek to rip off their customers!! I order...

K
Kamini Narang
trustpilot.com Oct 01, 2025

Bad quality and poorly constructed garment

I also wish I had read the reviews as I have had such a terrible experience with this company. Horrible quality!! I can’t believe high end store like...

I
Isabel Solano
trustpilot.com Oct 01, 2025

Same terrible experience as many…

Same terrible experience as many others. I ordered a wedding dress. It was nice but heavy so I returned it the next day in its original packaging. I g...

e
eleonora steinberg
trustpilot.com Oct 01, 2025

I wish I read the reviews before I…

I wish I read the reviews before I ordered anything from this awful company! It has been over a month since I sent the dress back, which was immediate...

A
Allison Incorvaia
trustpilot.com Oct 01, 2025

Ordered a shawl for a wedding

Ordered a shawl for a wedding. The box was empty inside. I’ve messaged the store multiple times. I guess I will...

L
Lara McGuire
trustpilot.com Oct 01, 2025

Refunds are slow or non-existent, be sure to order the perfect size

I returned my dress within 36 hours of receipt, any they received it on 4/24; signed for by Toni. Their website clearly states that it may take up to...

P
Pamela Hamilton
trustpilot.com Oct 01, 2025

FRAUD ALERT

FRAUD ALERT! I do not know how this company is still in business. I ordered a dress and it did not fit. I returned it in perfect condition the next da...

K
Katherine Kaderabek
trustpilot.com Oct 01, 2025

HORRIBLE company and it's too bad…

HORRIBLE company and it's too bad because their dresses are lovely. I kept one and returned 3 within 2 days of receivin...

K
KR
trustpilot.com Oct 01, 2025

Wish I’d read the reviews before I…

Wish I’d read the reviews before I purchased my dress. Fabric is beautiful but it’s too big. I had no idea it was a 14 day return policy. 14 days!? It...

N
Nguyen Jenny
trustpilot.com Oct 01, 2025

This company is stealing ppl money

This company is stealing ppl money. I bought their clothes over 2k, but when I returned , all they said we will get back with you, and they never did....

H
Haney Lawes
trustpilot.com Oct 01, 2025

BEAUTIFUL DRESS TERRIBLE return

BEAUTIFUL DRESS TERRIBLE return I purchased 4 dresses to try on I kept one and LOVE IT but the other three show as being returned but they have yet to...

M
Meghan Jenkins Shehorn
trustpilot.com Oct 01, 2025

Terrible return policy and customer expereince

Dress was way too large, and I waited more than 14 days to try to return it - and there was ZERO flexibility. And they didn't state the return policy...

M
Michelle Catherine Elkins
trustpilot.com Oct 01, 2025

Fraudulent company that should be…

Fraudulent company that should be investigated. I ordered a number of dresses and tried on 2 but returned all. They took over a month to refund some a...

B
BC
trustpilot.com Oct 01, 2025

Return Process

The product Sachin & Babi sells is beautiful along with the website. However, the customer service in terms of returns is awful. I should have confirm...

M
Michelle Fleming
trustpilot.com Oct 01, 2025

Sachin & Babi Refuses to Issue Promised Refund after months

Pay attention to Sachin & Babi numerous complaints on TrustPilot & BBB for failing to issue refunds. I’ve been promised refund by their Customer Servi...

L
Lee
trustpilot.com Oct 01, 2025

Scam

Scam, scam, scam. I should have been more worried about the return policy and the site's insistence that refunds take up to 30 days - which is somewha...

N
Nola Wood
trustpilot.com Oct 01, 2025

Fraud

Fraud! Beware! I ordered a dress for my daughter’s wedding and tried the dress on. It wasn’t a good fit. I immediately returned the dress in...

K
KCLEM
trustpilot.com Oct 01, 2025

BEWARE- DISREPUTABLE BUSINESS PRACTICES AND POOR QUALITY

BEWARE. I do not usually write reviews but this company has disreputable business practices. If you order a dress inspect it very carefully. I ordered...

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Conclusion

The sampled reviews show a recurring pattern: many customers praise the brand’s aesthetic and, in some cases, craftsmanship, but a larger portion report problems with returns, refunds and customer service. Specific issues include long delays or missing refunds, unclear return policies or unexpected fees, instances of damaged garments, and unresponsive support. These reports suggest extra caution when ordering: keep return receipts and tracking information, read the return policy carefully, and confirm timelines before purchase. If a refund is delayed or disputed, consider contacting your payment provider or a consumer protection agency as a documented next step.