Reviews Analyzed
21
We Collect & Analyze Reviews
Saint and Sofia
Experiences & Reviews
Saint and Sofia is a women's fashion brand selling clothing and accessories through online and retail channels. People researching the brand typically look for information on product quality, fit (trousers, tops, dresses), delivery speed, customer service, and returns. Review-focused searches about Saint and Sofia often compare fabric quality, sizing consistency (for example Apartment Pants), packaging and communication practices to inform buying decisions.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
13d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Reviewers frequently praise helpful staff and responsive customer service, citing prompt payment support and attentive in-store or online assistance.
Share of mentions
Strong
12%
💰
Value for money
A few reviewers note good prices and value for money, but value-related comments are limited compared with other themes.
Share of mentions
Mixed
4%
⚡
User experience
Many customers report an easy ordering process, clear website navigation, quick delivery and careful packaging, plus generally reliable sizing.
Share of mentions
Strong
21%
🔧
Product quality
Most reviews highlight fabric quality, fit and finish positively; a small number report construction issues or needed alterations on specific items.
Share of mentions
Strong
35%
📞
Communication
Several reviewers mention clear updates and prompt responses about orders and shipping; mentions of communication are positive but limited in number.
Share of mentions
Mixed
5%
⭐
Overall experience
Overall sentiment is positive: customers commonly express repeat purchase intent, satisfaction with orders, and likelihood to buy again.
Share of mentions
Strong
23%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Rock & Roll scarf
"I am so happy with the experience. I appreciate your prompt response and the communication from the beginning, when I requested for updates up to hastening the shipping has been top-notch. The transfer was quick & very efficient. Also, the quality of my Rock & Roll scarf is excellent. The material is gorgeous, substantial fabric, incredibly beautiful. I can’t wait to wear it all the time in winter. The shipping was excellent too, got everything in a short amount of time. Customer service was excellent when I needed to do payments. I can’t get enough things to say about Saint and Sofia cause they are truly amazing and worth trying...Definitely will purchase again!"
Camilla Robinson
Collected.reviews
Nov 08, 2021
Featured for: Extensive praise: service, shipping, quality
Lovely company
"Lovely company, packaging is good and presentation in individual sealable bags. unfortunately I will only be keeping one of the items (there were 2)...."
Barbara Yandell
Trustpilot
Oct 01, 2025
Featured for: Mixed: product flaw but good packaging
Really good quality
"Really good quality, stylish clothes that don'..."
Rosie Walker
Trustpilot
Oct 01, 2025
Featured for: Mentions value and returns process
Repeat buyer
"Easy to use website, I love the Apartment Pants (third pair I’ve bought over many years..."
Helen Wood
Trustpilot
Oct 01, 2025
Featured for: Repeat buyer: website, fit, packaging
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Kathryn Hacking
trustpilot.com
Oct 01, 2025
Lovely top and great service
...
M
Mandy Chapman
trustpilot.com
Oct 01, 2025
Great price
Great price, good updates o...
H
H S
trustpilot.com
Oct 01, 2025
First class customer service
First class customer service...
J
Jacqui
trustpilot.com
Oct 01, 2025
Good quality products and beautifully…
Good quality products and beautifully...
M
Mrs Sharp
trustpilot.com
Oct 01, 2025
Fantastic service
Fantastic service. And excellent qualit...
J
JanH
trustpilot.com
Oct 01, 2025
Perfect size!
Always find it hard ordering for the first time with a new company. What are the sizes like? Will it suit me as my age? Well the dress I bought is com...
M
MissyT
trustpilot.com
Oct 01, 2025
I found this store via a instagram i…
I found this store via a instagram account ifollow. Had a peek, was impressed and brought 2 tops The fit was great for me as acurvy women. Longi...
S
Siobhan
trustpilot.com
Oct 01, 2025
Stylish stuff: delivered without delay
All good here. My order arrived really quickly...
c
customer
trustpilot.com
Oct 01, 2025
I like the dress
I like the dress - had t o have it shortened of course,...
B
Barbara Yandell
trustpilot.com
Oct 01, 2025
Lovely company
Lovely company, packaging is good and presentation in individual sealable bags. unfortunately I will only be keeping one of the items (there were 2)....
C
CollectPlus Customer
trustpilot.com
Oct 01, 2025
Warm welcome
Staff gave a warm welcome when I...
M
Ms Lorna Lind
trustpilot.com
Oct 01, 2025
Quality item
Quick delivery, great communication and fabulo...
S
Sara
trustpilot.com
Oct 01, 2025
Great service/great clothes
Great service/great clothes. My first...
R
Rosie Walker
trustpilot.com
Oct 01, 2025
Really good quality
Really good quality, stylish clothes that don'...
A
Alison Mortimer
trustpilot.com
Oct 01, 2025
Quality items as always
Quality items as always. I love the trousers...
R
Richard0459
trustpilot.com
Oct 01, 2025
Very happy with order
Very happy with order. Quick delivery, exc...
E
Elizabeth Lumsden
trustpilot.com
Oct 01, 2025
The colour is perfect
The colour is perfect. I have lined my drawer with your lovely paper a...
K
K O'Neill
trustpilot.com
Oct 01, 2025
Great products
Great products, love...
H
Helen Wood
trustpilot.com
Oct 01, 2025
Repeat buyer
Easy to use website, I love the Apartment Pants (third pair I’ve bought over many years...
D
Derek
trustpilot.com
Oct 01, 2025
Apartment pants in navy
Good, clear web site. Easy ordering and quick delivery. Well packed and e...
Conclusion
Reviews indicate Saint and Sofia is generally regarded for good fabric quality, reliable fit on several core items (for example Apartment Pants), and careful packaging. Customers frequently report quick delivery and responsive service or order updates. A minority of reviews note construction or fit issues on specific garments (e.g., ruckled ankle seams or needing a hem). Prospective buyers should check item-specific sizing notes and be prepared for occasional local alterations, while expecting generally positive service and packaging.