Customers often highlight solid product quality and fast delivery that arrives well packed. Many also praise the smooth online ordering and quick, helpful support when issues come up. Complaints most often mention late deliveries, missing or incorrect items, and customer support that can be slow or inflexible. Ratings show a clear split between very positive experiences and sharp negative incidents.
Examples from available reviews (Nov 2021 – Feb 2026).
Fantastic selection, fast delivery, and high-quality products overall.
“everything arrived exactly as described and beautifully made.”
Customer service promptly replaced a lost item within days.
“I received a replacement item within a matter of days.”
They sent the wrong doll and customer service response was appalling.
“sent the wrong doll”
Promised 3-5 business days, but shipment took much longer.
“They committed to delivery within 3-5 business days, 10 business days have passed”
Many reviews mention quick, helpful help, including replacement items sent out fast. Other customers describe poor outcomes such as refused refunds, incorrect fulfilment, and support that didn’t respond. The feedback shows both strong recoveries and problems left unresolved.
Many customers say prices feel fair and are happy with the value and design. A smaller group felt the value fell after bad service or return handling. Praise for compact, practical items appears more often than direct complaints about value.
Reviewers often describe the website as easy to use, ordering as straightforward, and the selection as wide. Positive reviews regularly mention sturdy packaging and good protection in transit. Some customers report delays and missing order updates that disrupted what they expected.
Most feedback praises the finish, durability, and the curated range. A few reviews mention faulty or dirty items, or products that didn’t work as expected. Quality praise outweighs defect reports, but defects still show up.
Many reviewers say delivery alerts arrived on time and tracking was clear. Others point to missing updates, late messages, and delivery windows that didn’t match what was promised. Strong communication sits alongside clear examples of information gaps.
Overall feedback trends positive on product quality, shipping, and ease of using the site. Strong negative accounts of wrong items, late deliveries, and difficult returns create a sharp contrast in outcomes. Reviews look polarised between happy shoppers and customers left with unresolved issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Fantastic selection, fast delivery, and high-quality products overall.
“everything arrived exactly as described and beautifully made.”
Beautiful product range and quick delivery, perfect for gifting.
“Beautiful range of products, some of which I can’t find elsewhere.”
Quick delivery and accurate product descriptions with good choice.
“Pleased with quick delivery.”
Gorgeous selection, quick delivery, and appropriately packaged items.
“Quick delivery and items packaged appropriately”
Small storage baskets are compact, useful, and have cute designs.
“Little Dutch small storage baskets were a great purchase, compact but fill a good amount of nappies and muslins.”
Multiple purchases impressed with quality, delivery, and customer service.
“The quality, delivery and service have all impressed me.”
Ordering and receiving purchases was joyful and products are beautiful.
“I've ordered snd received my purchases which are beautiful!”
Voucher was extended after complaint, resolving the issue.
“My voucher was extended so that I could use it within a month.”
Website easy to navigate, orders arrive quickly and are well packaged.
“The website is easy to navigate, orders easy to place and the range of stock is wonderful!”
Great website, easy ordering, many choices, and quick delivery.
“Great website, easy to order, lots of choices.”
Faulty item replacement secured and customer service kept me updated.
“they actively kept me updated and secured the spare.”
High quality products and reliable shipping from this company.
“Beautiful great quality products and reliable shipping”
Ordering, delivery, and product quality all impressed me.
“So impressed from Ordering, delivery and the quality of the product.”
Reliable on-time delivery and an easy-to-follow website experience.
“A great company to deal with always arrives on time. Website easy to follow.”
Digital gift message was delayed and arrived weeks late.
“Recipient didn't receive the gift message I sent until weeks after receiving the gift!?”
Paid digital message was not delivered to the recipient.
“The gift was received but no digital message was received which was paid.”
Ordered February 21 but goods have still not arrived.
“Order was made on 21 February. Since then I have had seven emails stating the goods were being delivered the next day.”
Rocking activity deer is beautifully made and service was excellent.
“This little deer is beautiful made.”
Product described as very beautiful and reviewer expressed thanks.
“Too beautiful! Thank you.”
Excellent choice and delivery; grandson loves his trike.
“My grandson loves his trike”
Well-made toys, easy website, and a first-rate shopping experience.
“Excellent company selling well made toys.”
Lovely website with nice products and enjoyable browsing.
“Lovely website with nice products.”
Products seemed acceptable but inflexible customer service prevented returns.
“Products seem ok, but I will not be buying again due to inflexible customer service.”
The ordered chicken toy arrived with dirty patch marks.
“The chicken toy we ordered came with dirty patch marks,”
Promised 3-5 business days, but shipment took much longer.
“They committed to delivery within 3-5 business days, 10 business days have passed”
They sent the wrong doll and customer service response was appalling.
“sent the wrong doll”
Pleased with pricing, ease of ordering, and shipping/delivery.
“I am super pleased with their pricing, the ease of ordering and their shipping/deliverey.”
Lovely curated selection with consistently great quality and quick shipping.
“Scandiborn have such a lovely curated selection of toys.”
Company marked item delivered but customer never received it.
“Terrible customer service, was told my one item was delivered by there online system but it had not!”
First order arrived quickly and was well packaged and protected.
“It arrived really quickly and in very good and protective packaging.”
Unable to fully cancel order and refund reduced by return costs.
“Absolutely awful customer service”
Issue resolved by Nicola and customer care was excellent.
“Excellent customer care and a company I would use again.”
No updates and customer service is not responding to emails.
“Customer service is not responsing emails.”
Customer service promptly replaced a lost item within days.
“I received a replacement item within a matter of days.”
Nicola helped redirect my parcel, showing excellent customer service.
“Great customer service and will use this company again.”
Balance bike was faulty and company refused to provide meaningful help.
“The bike is faulty and does not work”
Kitchen has lasted well and customer service expedited delivery.
“The kitchen itself is lovely and has lasted really well even with regular use”
Returned doll tracked as delivered but warehouse claims a jacket.
“they emailed to say the warehouse had not recieved what I posted but instead a jacket.”
DPD delivered wrong parcel but company sent a fast replacement.
“The replacement was received within 24hrs of my making the complaint and just in time for my grandson’s 1st birthday!”
Team was helpful and rectified a missing piece quickly.
“There was a missing piece to one of my items and the team at Scandiborn were so helpful in rectifying the issue.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Scandiborn is an online retailer specialising in Scandinavian children’s products and toys. It sells through its own e-commerce site with product pages, images, and checkout. A fulfilment centre picks, packs, and ships orders via couriers with tracking. Support is handled by email and order-tracking updates. Listings focus on curated ranges and detailed product information.