Reviews Analyzed
21
We Collect & Analyze Reviews
Scarosso
Experiences & Reviews
Scarosso is a footwear brand selling leather shoes direct-to-consumer online and through selected channels. Shoppers researching Scarosso commonly evaluate fit, craftsmanship, delivery speed, returns handling and customer service responsiveness before buying.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
23d
Overall Rating
4.2
Our Analysis
๐ฏ
Service quality
Many customers report fast shipping and accurate orders, but a notable share describe slow exchanges, delayed refunds or return costs that create frustration.
Share of mentions
Mixed
20%
๐ฐ
Value for money
Several buyers say the shoes offer good quality for the price, while a few cite premature wear or unresolved refunds that reduce perceived value.
Share of mentions
Mixed
3%
โก
User experience
Ordering and checkout are often described as easy and efficient; multiple reviewers highlight onโtime delivery and smooth international shipping experiences.
Share of mentions
Strong
14%
๐ง
Product quality
Most reviewers praise leather, craftsmanship and comfort; isolated reports describe rapid sole wear or material failures requiring service intervention.
Share of mentions
Strong
20%
๐
Communication
Some customers appreciate order updates, but several report unanswered messages, slow responses and unresolved refund or exchange queries.
Share of mentions
Weak
12%
โญ
Overall experience
A majority describe a positive purchase: good fit, quality and timely delivery; a minority report unresolved returns, refunds or service failures.
Share of mentions
Strong
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
Very high quality and excellent service
"Very easy to order from this brand. They immediately acknowledge the order and give regular update..."
Michael Newnham
Trustpilot
Oct 01, 2025
Featured for: Detailed positive on updates and quality
Only partial refund for returned items.
"I ordered some shoes. Three pairs. I have since returned all three. I have proof of returning them. They have only refunded me for one pair so far. I..."
Georgina Swales
Trustpilot
Oct 01, 2025
Featured for: Partial refund; unresponsive customer service
Speedy delivery and fit perfectly.
"Speedy delivery a..."
J Kan
Trustpilot
Oct 01, 2025
Featured for: Speedy delivery; perfect fit
Extremely Poor Quality and Disappointing Customer Service
"I purchased a pair of Scarosso loafers about three months ago and wore them only for light office use. Despite this, the soles are now almost complete..."
Richard
Trustpilot
Oct 01, 2025
Featured for: Poor durability; inadequate customer resolution
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
G
Georgina Swales
trustpilot.com
Oct 01, 2025
Only partial refund for returned items.
I ordered some shoes. Three pairs. I have since returned all three. I have proof of returning them. They have only refunded me for one pair so far. I...
J
J Kan
trustpilot.com
Oct 01, 2025
Speedy delivery and fit perfectly.
Speedy delivery a...
S
Stuart
trustpilot.com
Oct 01, 2025
Fab shoes
Fab shoes, very very happy ๐. Gr...
B
Ben
trustpilot.com
Oct 01, 2025
Quality shoes
First pair of shoes and they are high quality and very comfortab...
F
Frau Larossa
trustpilot.com
Oct 01, 2025
Exclusive quality and accurateโฆ
Exclusive quality and accurate s...
N
Negijan
trustpilot.com
Oct 01, 2025
Beautiful made shoes & very uniqueโฆ
Beautiful made shoes & very unique designs...
K
Karsten Knorr
trustpilot.com
Oct 01, 2025
Always again
Fast delivery, quality as expected,...
M
Michael Newnham
trustpilot.com
Oct 01, 2025
Very high quality and excellent service
Very easy to order from this brand. They immediately acknowledge the order and give regular update...
D
DIMO
trustpilot.com
Oct 01, 2025
Waiting one month to receive back anโฆ
Waiting one month to receive back...
T
Thapelo
trustpilot.com
Oct 01, 2025
Easily the best shopping experience in years!
Easily the most seamless and efficient online shopping experience Iโve had in years. Order arrived on the date stipulated, and t...
D
DE MEYERE PHILIPPE
trustpilot.com
Oct 01, 2025
Quality and security
Very good quality, buy is pleasure and se...
F
Fredrick Mawuli
trustpilot.com
Oct 01, 2025
Fantastically fantastic
...
M
Masis Sarimazi
trustpilot.com
Oct 01, 2025
Fast and safe shipping
...
๏ฟฝ
ลฝarko Ristiฤ
trustpilot.com
Oct 01, 2025
Returning customer
I am a ever returning customer to Scarosso because I like their designs, love their craftsmanship and a...
C
Crag Abouchar
trustpilot.com
Oct 01, 2025
New boat shoes
Great looking,...
A
Ana Codrea
trustpilot.com
Oct 01, 2025
Best quality
These loafers are truly top quality. If I had to choose between them and some more expensive ones, Iโd sti...
R
Richard
trustpilot.com
Oct 01, 2025
Extremely Poor Quality and Disappointing Customer Service
I purchased a pair of Scarosso loafers about three months ago and wore them only for light office use. Despite this, the soles are now almost complete...
M
Mrs Diana Tabacaru
trustpilot.com
Oct 01, 2025
because I am very satisfied with theโฆ
because I am very satisfied wi...
r
radu
trustpilot.com
Oct 01, 2025
The product
The product , the...
O
Ondrej Mรฉszรกros
trustpilot.com
Oct 01, 2025
No shoes, no money, messages ignored
Returned the shoes, its been over 14 BUSINESS DAYS and i havent received any email, money back or shoes exchange. Customer service is now just ignorin...
Conclusion
Reviewers commonly report high-quality leather construction, comfortable fit and reliable shipping; many praise order updates and smooth checkout. However, multiple reviews describe problematic returns, delayed refunds or ignored messages, and a few report premature wear requiring resolution. If returns or international exchanges are likely, check Scarossoโs return policy, costs and expected timelines before ordering. Keep receipts and shipment proof for returns and contact records if you need postโpurchase support.