Customers often praise quick fulfillment, on-time shipping, and the look and feel of the leather shoes. Many say the sizing, design, and condition on arrival met expectations. Some shoppers describe return requests that went nowhere, exchanges that dragged on, or refunds that were refused. Others report soles failing early and leather tearing on pairs bought recently.
Examples from available reviews (Nov 2021 – Mar 2026).
Returning customer satisfied with design and Italian-made quality.
“top design and quality made in Bella Italia!”
Extremely fast delivery, smooth exchanges, excellent quality and customer care.
“order was shipped and delivered within 24 hours”
Product was defective and after-sales support was slow and unsatisfactory.
“the only offer I received was to bring a new pair of shoes to a cobbler”
Sole deteriorated quickly and leather is peeling within two months.
“The shoes are not even 2 months old.”
Several reviews point to fast processing and quick delivery. Some buyers also mention helpful, professional staff during the purchase. Other reviews describe slow or missing help after the sale, long exchange wait times, and returns made harder by carrier logistics.
Many reviewers say the craftsmanship feels worth the price and stacks up well against pricier options. Buyers who saw fast sole wear or torn leather say the value drops sharply. A few also mention return shipping costs and slow refunds as reasons the purchase felt less worthwhile.
Many customers describe an easy checkout, accurate sizing guidance, and fast international delivery. Several appreciate prepaid duties and clear shipping updates. A few report orders sent to old addresses or say they received little help when deliveries went wrong.
Many reviews compliment the materials, design, and fit out of the box, often calling the build refined. Others report early problems on certain pairs, including soles wearing out quickly and leather peeling or failing. One set of comments notes the company suggested a repair instead of replacing defective items.
Many reviewers describe quick replies and helpful agents before purchase and during delivery. Some say communication stopped after returns, or that they received partial refunds with no follow-up. Returns also draw repeated complaints tied to specific carrier interactions.
Reviews split between many five-star buying experiences and a smaller group of one-star accounts focused on after-sales issues and durability. Positive feedback highlights speed, fit, and style at delivery. Negative feedback centers on unresolved refunds, slow exchanges, and shoes that fail within months.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer praises the quality and service.
“GREAT QUALITY AND SERVICE”
Extremely fast delivery, smooth exchanges, excellent quality and customer care.
“order was shipped and delivered within 24 hours”
Service was very efficient with fast delivery.
“Very efficient. Fast delivery.”
Returning customer satisfied with design and Italian-made quality.
“top design and quality made in Bella Italia!”
Reviewer agrees with title regarding quality, service, and easy returns.
“as per title”
Reviewer exclaims fabulous quality, choice, and service.
“FABULOUS QUALITY CHOICE SERVICE!!!!”
Shoes are stylish and service is excellent.
“Stylish shoes and excellent service”
Product was defective and after-sales support was slow and unsatisfactory.
“the only offer I received was to bring a new pair of shoes to a cobbler”
Customer service was poor and returns/cancellations handled badly.
“Customer service is garbage.”
Excellent, smooth communication and professional, reliable service.
“The communication was smooth, the service was professional”
Experience was easy with quick delivery and a great product.
“Easy experience, quick delivery, great product”
Reviewer likes the company and considers the shoes high quality.
“I like this company and their shoes...High quality”
Good choice and great product quality.
“good choice, great quality”
Customer team provided a very professional and pleasant experience.
“Very nice experience customer team very professional”
High-quality shoes but returns via FedEx were difficult and inconvenient.
“FEDEX returns is a nightmare.”
Customer requests more color options for the loafers.
“do more colours of loafer”
Shoes have great quality, elegant design, and excellent craftsmanship.
“Great quality shoes with elegant design and excellent craftsmanship.”
Reviewer rates the product as perfect and fully satisfied.
“Perfect!!!”
Sole deteriorated quickly and leather is peeling within two months.
“The shoes are not even 2 months old.”
Delivery went to old address and customer service refused to assist.
“Customer service is basically non existing.”
Partial refund issued and customer service has not responded.
“They have only refunded me for one pair so far.”
Delivery was fast and the shoes fit perfectly.
“Speedy delivery and fit perfectly.”
Reviewer is very happy with the shoes' style and quality.
“Fab shoes, very very happy 😊.”
First pair was high quality, comfortable, and shipping was fast.
“they are high quality and very comfortable.”
Shoes have exclusive quality and shipping was accurate.
“Exclusive quality and accurate shipping!”
Shoes are beautifully made with unique designs and helpful communication.
“Beautiful made shoes & very unique designs.”
Delivery was fast and product quality and sizing met expectations.
“Fast delivery, quality as expected, size as described.nothing to complain”
Ordering was easy, delivery updates were regular, and footwear quality is excellent.
“The quality of their footwear is extremely high.”
Exchange took a month to return, which the reviewer found ridiculous.
“Waiting one month to receive back an exchange is just ridiculous !!”
Seamless international shopping with on-time delivery and prepaid duties.
“Easily the most seamless and efficient online shopping experience I’ve had in years.”
Product quality is very good and shipping and feedback are reliable.
“Very good quality, buy is pleasure and secure.”
Reviewer expresses enthusiastic positive sentiment about the purchase.
“Fantastically fantastic”
Shipping was fast and items arrived safely.
“Fast and safe shipping”
Returning customer praises design, craftsmanship, and durability.
“admire their shoes quality and durability.”
Shoes look great and are well made.
“Great looking, well made shoes.”
Loafers are top quality and preferred over pricier options.
“These loafers are truly top quality.”
Loafers wore out within months and customer service offered inadequate repair.
“the soles are now almost completely worn through and the leather is torn”
Reviewer is very satisfied with the product's quality.
“because I am very satisfied with the quality of the product!”
Product arrived promptly and delivery was quick.
“The product , the prompt delivery!!”
Returned shoes but no refund or response after over 14 business days.
“its been over 14 BUSINESS DAYS and i havent received any email, money back or shoes exchange.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Scarosso runs an online shop selling leather footwear and accessories. Product pages show photos, sizing details, and prices. Customers can pay online and choose shipping for domestic or international delivery. Support handles questions, returns, and exchanges through the website and by email.