Customers often praise quick fulfillment, on-time shipping, and the look and feel of the leather shoes. Many say the sizing, design, and condition on arrival met expectations. Some shoppers describe return requests that went nowhere, exchanges that dragged on, or refunds that were refused. Others report soles failing early and leather tearing on pairs bought recently.
Examples from available reviews (Nov 2021 – Mar 2026).
Returning customer satisfied with design and Italian-made quality.
“top design and quality made in Bella Italia!”
Extremely fast delivery, smooth exchanges, excellent quality and customer care.
“order was shipped and delivered within 24 hours”
Product was defective and after-sales support was slow and unsatisfactory.
“the only offer I received was to bring a new pair of shoes to a cobbler”
Sole deteriorated quickly and leather is peeling within two months.
“The shoes are not even 2 months old.”
Several reviews point to fast processing and quick delivery. Some buyers also mention helpful, professional staff during the purchase. Other reviews describe slow or missing help after the sale, long exchange wait times, and returns made harder by carrier logistics.
Many reviewers say the craftsmanship feels worth the price and stacks up well against pricier options. Buyers who saw fast sole wear or torn leather say the value drops sharply. A few also mention return shipping costs and slow refunds as reasons the purchase felt less worthwhile.
Many customers describe an easy checkout, accurate sizing guidance, and fast international delivery. Several appreciate prepaid duties and clear shipping updates. A few report orders sent to old addresses or say they received little help when deliveries went wrong.
Many reviews compliment the materials, design, and fit out of the box, often calling the build refined. Others report early problems on certain pairs, including soles wearing out quickly and leather peeling or failing. One set of comments notes the company suggested a repair instead of replacing defective items.
Many reviewers describe quick replies and helpful agents before purchase and during delivery. Some say communication stopped after returns, or that they received partial refunds with no follow-up. Returns also draw repeated complaints tied to specific carrier interactions.
Reviews split between many five-star buying experiences and a smaller group of one-star accounts focused on after-sales issues and durability. Positive feedback highlights speed, fit, and style at delivery. Negative feedback centers on unresolved refunds, slow exchanges, and shoes that fail within months.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
My first time shopping at Scarosso online shop, but my experience was awful. I've always been very careful when buying shoes online, because I know that it's easy for a company to mislabel their size. So I decided to measure my feet with the Scarosso's sizing chart and then added 1cm into the measurement. Few days later I got my order. I was very disappointed to discover that the boots were way too small. Turns out they omitted 1cm during the measurement process (either on purpose or by mistake). I contacted their customer service and explained to them what happened, and then they told me that the only option is to return those items and then they'll refund me after receiving those shoes back and the process will take days since they had to receive the return in their warehouse before they process a refund. And of course, the cost of sending the shoes back to Italy is entirely at my expense. This is not a satisfying answer given they assumed the measurements I had sent them when making an order, but because I didn't want them to keep my money from me just because they're too lazy to process requests, I had to do as they wanted! I will never buy from them again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Scarosso runs an online shop selling leather footwear and accessories. Product pages show photos, sizing details, and prices. Customers can pay online and choose shipping for domestic or international delivery. Support handles questions, returns, and exchanges through the website and by email.