Reviewers commonly report high-quality leather construction, comfortable fit and reliable shipping; many praise order updates and smooth checkout. However, multiple reviews describe problematic returns, delayed refunds or ignored messages, and a few report premature wear requiring resolution. If returns or international exchanges are likely, check Scarosso’s return policy, costs and expected timelines before ordering. Keep receipts and shipment proof for returns and contact records if you need post‑purchase support.
Examples from available reviews (Nov 2021 – Feb 2026).
Ordering was easy, delivery updates were regular, and footwear quality is excellent.
“The quality of their footwear is extremely high.”
Partial refund issued and customer service has not responded.
“They have only refunded me for one pair so far.”
Delivery was fast and the shoes fit perfectly.
“Speedy delivery and fit perfectly.”
Loafers wore out within months and customer service offered inadequate repair.
“the soles are now almost completely worn through and the leather is torn”
Many customers report fast shipping and accurate orders, but a notable share describe slow exchanges, delayed refunds or return costs that create frustration.
Several buyers say the shoes offer good quality for the price, while a few cite premature wear or unresolved refunds that reduce perceived value.
Ordering and checkout are often described as easy and efficient; multiple reviewers highlight on‑time delivery and smooth international shipping experiences.
Most reviewers praise leather, craftsmanship and comfort; isolated reports describe rapid sole wear or material failures requiring service intervention.
Some customers appreciate order updates, but several report unanswered messages, slow responses and unresolved refund or exchange queries.
A majority describe a positive purchase: good fit, quality and timely delivery; a minority report unresolved returns, refunds or service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
My first time shopping at Scarosso online shop, but my experience was awful. I've always been very careful when buying shoes online, because I know that it's easy for a company to mislabel their size. So I decided to measure my feet with the Scarosso's sizing chart and then added 1cm into the measurement. Few days later I got my order. I was very disappointed to discover that the boots were way too small. Turns out they omitted 1cm during the measurement process (either on purpose or by mistake). I contacted their customer service and explained to them what happened, and then they told me that the only option is to return those items and then they'll refund me after receiving those shoes back and the process will take days since they had to receive the return in their warehouse before they process a refund. And of course, the cost of sending the shoes back to Italy is entirely at my expense. This is not a satisfying answer given they assumed the measurements I had sent them when making an order, but because I didn't want them to keep my money from me just because they're too lazy to process requests, I had to do as they wanted! I will never buy from them again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Scarosso is a footwear brand selling leather shoes direct-to-consumer online and through selected channels. Shoppers researching Scarosso commonly evaluate fit, craftsmanship, delivery speed, returns handling and customer service responsiveness before buying.