Reviewers commonly report high-quality leather construction, comfortable fit and reliable shipping; many praise order updates and smooth checkout. However, multiple reviews describe problematic returns, delayed refunds or ignored messages, and a few report premature wear requiring resolution. If returns or international exchanges are likely, check Scarosso’s return policy, costs and expected timelines before ordering. Keep receipts and shipment proof for returns and contact records if you need post‑purchase support.
Examples from available reviews (Nov 2021 – Feb 2026).
Ordering was easy, delivery updates were regular, and footwear quality is excellent.
“The quality of their footwear is extremely high.”
Partial refund issued and customer service has not responded.
“They have only refunded me for one pair so far.”
Delivery was fast and the shoes fit perfectly.
“Speedy delivery and fit perfectly.”
Loafers wore out within months and customer service offered inadequate repair.
“the soles are now almost completely worn through and the leather is torn”
Many customers report fast shipping and accurate orders, but a notable share describe slow exchanges, delayed refunds or return costs that create frustration.
Several buyers say the shoes offer good quality for the price, while a few cite premature wear or unresolved refunds that reduce perceived value.
Ordering and checkout are often described as easy and efficient; multiple reviewers highlight on‑time delivery and smooth international shipping experiences.
Most reviewers praise leather, craftsmanship and comfort; isolated reports describe rapid sole wear or material failures requiring service intervention.
Some customers appreciate order updates, but several report unanswered messages, slow responses and unresolved refund or exchange queries.
A majority describe a positive purchase: good fit, quality and timely delivery; a minority report unresolved returns, refunds or service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer praises the quality and service.
“GREAT QUALITY AND SERVICE”
Extremely fast delivery, smooth exchanges, excellent quality and customer care.
“order was shipped and delivered within 24 hours”
Service was very efficient with fast delivery.
“Very efficient. Fast delivery.”
Returning customer satisfied with design and Italian-made quality.
“top design and quality made in Bella Italia!”
Reviewer agrees with title regarding quality, service, and easy returns.
“as per title”
Reviewer exclaims fabulous quality, choice, and service.
“FABULOUS QUALITY CHOICE SERVICE!!!!”
Shoes are stylish and service is excellent.
“Stylish shoes and excellent service”
Product was defective and after-sales support was slow and unsatisfactory.
“the only offer I received was to bring a new pair of shoes to a cobbler”
Customer service was poor and returns/cancellations handled badly.
“Customer service is garbage.”
Excellent, smooth communication and professional, reliable service.
“The communication was smooth, the service was professional”
Experience was easy with quick delivery and a great product.
“Easy experience, quick delivery, great product”
Reviewer likes the company and considers the shoes high quality.
“I like this company and their shoes...High quality”
Good choice and great product quality.
“good choice, great quality”
Customer team provided a very professional and pleasant experience.
“Very nice experience customer team very professional”
High-quality shoes but returns via FedEx were difficult and inconvenient.
“FEDEX returns is a nightmare.”
Customer requests more color options for the loafers.
“do more colours of loafer”
Shoes have great quality, elegant design, and excellent craftsmanship.
“Great quality shoes with elegant design and excellent craftsmanship.”
Reviewer rates the product as perfect and fully satisfied.
“Perfect!!!”
Sole deteriorated quickly and leather is peeling within two months.
“The shoes are not even 2 months old.”
Delivery went to old address and customer service refused to assist.
“Customer service is basically non existing.”
Partial refund issued and customer service has not responded.
“They have only refunded me for one pair so far.”
Delivery was fast and the shoes fit perfectly.
“Speedy delivery and fit perfectly.”
Reviewer is very happy with the shoes' style and quality.
“Fab shoes, very very happy 😊.”
First pair was high quality, comfortable, and shipping was fast.
“they are high quality and very comfortable.”
Shoes have exclusive quality and shipping was accurate.
“Exclusive quality and accurate shipping!”
Shoes are beautifully made with unique designs and helpful communication.
“Beautiful made shoes & very unique designs.”
Delivery was fast and product quality and sizing met expectations.
“Fast delivery, quality as expected, size as described.nothing to complain”
Ordering was easy, delivery updates were regular, and footwear quality is excellent.
“The quality of their footwear is extremely high.”
Exchange took a month to return, which the reviewer found ridiculous.
“Waiting one month to receive back an exchange is just ridiculous !!”
Seamless international shopping with on-time delivery and prepaid duties.
“Easily the most seamless and efficient online shopping experience I’ve had in years.”
Product quality is very good and shipping and feedback are reliable.
“Very good quality, buy is pleasure and secure.”
Reviewer expresses enthusiastic positive sentiment about the purchase.
“Fantastically fantastic”
Shipping was fast and items arrived safely.
“Fast and safe shipping”
Returning customer praises design, craftsmanship, and durability.
“admire their shoes quality and durability.”
Shoes look great and are well made.
“Great looking, well made shoes.”
Loafers are top quality and preferred over pricier options.
“These loafers are truly top quality.”
Loafers wore out within months and customer service offered inadequate repair.
“the soles are now almost completely worn through and the leather is torn”
Reviewer is very satisfied with the product's quality.
“because I am very satisfied with the quality of the product!”
Product arrived promptly and delivery was quick.
“The product , the prompt delivery!!”
Returned shoes but no refund or response after over 14 business days.
“its been over 14 BUSINESS DAYS and i havent received any email, money back or shoes exchange.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Scarosso is a footwear brand selling leather shoes direct-to-consumer online and through selected channels. Shoppers researching Scarosso commonly evaluate fit, craftsmanship, delivery speed, returns handling and customer service responsiveness before buying.