Reviews Analyzed
21
We Collect & Analyze Reviews
Schoolhouse Electric & Supply Co.
Experiences & Reviews
Schoolhouse Electric & Supply Co. is a retailer and maker of home goods, selling lighting, hardware, textiles, and decorative accessories through direct online channels and retail outlets. Consumers researching the brand commonly look for information about product craftsmanship, shipping and fulfillment policies, returns and warranties, and customer-service availability. Reviews can help verify build quality for fixtures and textiles, and identify potential issues with order processing, communication, or fulfillment before purchasing.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
28d
Overall Rating
1.2
Our Analysis
🎯
Service quality
Many reviewers report long fulfillment and shipping delays, orders left unprocessed for weeks or months and unexpected cancellations or refunds.
Share of mentions
Weak
24%
💰
Value for money
Several customers cite abrupt price changes, denied price-match requests, or refunds and credits that they view as insufficient relative to the purchase.
Share of mentions
Weak
6%
⚡
User experience
Reviewers describe a frustrating purchase process with unclear stock status and a checkout/ordering experience that can lack clear timelines or options.
Share of mentions
Weak
7%
🔧
Product quality
Reports are mixed: some customers praise design and craftsmanship, while others report defects, sizing inconsistencies, or quality-control issues on textiles and rugs.
Share of mentions
Mixed
6%
📞
Communication
Most reviews describe slow or unresponsive support, no phone contact, templated email replies, and needing social-media follow-ups to get attention.
Share of mentions
Weak
28%
⭐
Overall experience
Recent reviews largely describe negative overall experiences driven by fulfillment, communication failures, billing and returns issues; one older review praises product design.
Share of mentions
Weak
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 – October 2025).
Timeless Design Worth Investing In.
"I recently had the pleasure of purchasing some homewares from Schoolhouse and I must say, I was thoroughly impressed with their products. The design is timeless and the quality is outstanding, making them true modern American heirlooms. One thing that stood out to me was how well crafted each item was. From the lighting fixtures to the hardware, everything seemed to be made with great care and attention to detail. What's more, every single piece in their collection seems unique and one-of-a-kind which sets them apart from other home décor brands on the market today. Overall, I found my shopping experience at Schoolhouse to be both pleasant and rewarding. Anyone looking for high-quality homeware should definitely check out this store."
Minerva Crist
Collected.reviews
Apr 16, 2022
Featured for: Positive note on design and quality
Schoolhouse Is A Risk
"Everything people say about Schoolhouse is true. Buying from this company is risky, and I wish they had communicated this earlier. Even if an item is..."
Raq
Trustpilot
Oct 01, 2025
Featured for: Detailed account of long shipment delays
Poor quality products, garbage customer service
"As others have noted, steer clear of this company due to their poor quality products and garbage customer service. I ordered a duvet cover on a Black..."
Kate O
Trustpilot
Oct 01, 2025
Featured for: Product defect and poor resolution
Do not order from this company
"Do not order from this company. I canceled an order. They emailed saying the order was cancelled. Then they charged me. Then they said I got the merch..."
Rachel Ruina
Trustpilot
Oct 01, 2025
Featured for: Billing charged after cancellation
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
h
henry astroff
trustpilot.com
Oct 01, 2025
Something very fishy about this company
Like others I placed an order thru the AMEX offer in early Sept. and they immediately charged my card. No indication the SKU was back-ordered. I check...
R
Rebekah Greenberg
trustpilot.com
Oct 01, 2025
Takes to long to ship
Ordered an item on 9/5/25 because my Amex Platinum offered a discount on a purchase. They said items ship in 10 days, I assumed arrived in 10 days. Th...
J
J. Hook
trustpilot.com
Oct 01, 2025
Don't count on actually receiving what you ordered
Much like others who have posted here, I placed a large order that supposedly "usually ships within 10 days"... only to later receive an email telling...
S
SWick
trustpilot.com
Oct 01, 2025
Absolutely unacceptable
Absolutely unacceptable. I ordered an item that was clearly listed as shipping in 2 months. When that time passed with no update, I reached out and in...
S
Sadie Howe
trustpilot.com
Oct 01, 2025
TERRIBLE AWFUL HORRIBLE ATROCIOUS
Awful all around. Terrible customer service. No resolutions provided only condescending and placating generic responses. They do not use reputable com...
S
SS
trustpilot.com
Oct 01, 2025
This is the worst company with which to deal.
This is the worst company to deal with. No one responds with an appropriate message and there is NO...
K
Kate O
trustpilot.com
Oct 01, 2025
Poor quality products, garbage customer service
As others have noted, steer clear of this company due to their poor quality products and garbage customer service. I ordered a duvet cover on a Black...
R
Rachel Ruina
trustpilot.com
Oct 01, 2025
Do not order from this company
Do not order from this company. I canceled an order. They emailed saying the order was cancelled. Then they charged me. Then they said I got the merch...
M
Michelle Nadeau
trustpilot.com
Oct 01, 2025
Shockingly bad customer service
I have been a huge fan of this company for years, purchasing MANY items for my home, and was very excited to place a large order on Black Friday sales...
J
Jessica Carpenito
trustpilot.com
Oct 01, 2025
Though the item is stated as “in-stock…
Though the item is stated as “in-stock and ready to ship” the company has yet to process the shipment. They have taken payment for over $1500 in cabin...
S
Subscriptions Mohan
trustpilot.com
Oct 01, 2025
This is a fake company
This is a fake company. Nothing is in stock. Shipping times are infin...
X
XH
trustpilot.com
Oct 01, 2025
Terrible customer service -- completely…
Terrible customer service -- completely unhelpful and slow to respond. When you try to follow up, you get no response at all. Their prices are outrage...
M
Mel
trustpilot.com
Oct 01, 2025
Poor customer service - never received items
Same issue as others- I ordered an item and they won't provide me with any updates and delivery is a month late. They...
R
Rachael
trustpilot.com
Oct 01, 2025
These guys are just criminals
These guys are just criminals. Ordered a chair--they kept my $1800 for 6 months, all the while saying "it's coming, it's coming". Lies. By the time I...
M
Mimi
trustpilot.com
Oct 01, 2025
DO NOT BE DECEIVED
DO NOT BE DECEIVED This company has great marketing, cool collabs, and beautiful home goods, but you’ll never receive the items you ordered and custom...
R
Raq
trustpilot.com
Oct 01, 2025
Schoolhouse Is A Risk
Everything people say about Schoolhouse is true. Buying from this company is risky, and I wish they had communicated this earlier. Even if an item is...
V
Veronica Sent
trustpilot.com
Oct 01, 2025
I ordered $300+ more than 3 weeks ago…
I ordered $300+ more than 3 weeks ago and I’m still waiting for the entire order, items were supposed to be...
c
customer
trustpilot.com
Oct 01, 2025
Poor service!
Poor service! I ordered two sets of sheets 10 days ago; according to the online platform my order is "processing". There is no email or phone number t...
L
Lisa Langs
trustpilot.com
Oct 01, 2025
Where is my rug?
Where is my product? I ordered a light and a rug ten days ago, and I still have no...
J
Jules
trustpilot.com
Oct 01, 2025
Terrible Quality Control & Customer Service
Your order won't come until months after they say it'll be ready and the quality control will be terrible. I ordered 3 of the same runners and one of...
Conclusion
Reviews show a clear pattern of recent customer concern around order fulfillment and responsiveness. Multiple reviewers report long processing times, delayed or partial deliveries, and difficulty obtaining timely answers or phone support. Some customers also describe billing disputes or being charged after cancelation, and a smaller number report product defects or inconsistent sizing. At the same time, at least one reviewer highlights strong design and craftsmanship. If you consider buying, confirm current stock and estimated ship dates, review payment protections, and weigh whether phone support or faster fulfillment from alternative retailers is important to you.