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We Collect & Analyze Reviews

Schoolhouse Electric & Supply Co.
Experiences & Reviews

Schoolhouse Electric & Supply Co. is a retailer and maker of home goods, selling lighting, hardware, textiles, and decorative accessories through direct online channels and retail outlets. Consumers researching the brand commonly look for information about product craftsmanship, shipping and fulfillment policies, returns and warranties, and customer-service availability. Reviews can help verify build quality for fixtures and textiles, and identify potential issues with order processing, communication, or fulfillment before purchasing.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 5%
Latest Review 28d
Overall Rating
1.2

Our Analysis

๐ŸŽฏ

Service quality

Many reviewers report long fulfillment and shipping delays, orders left unprocessed for weeks or months and unexpected cancellations or refunds.

Share of mentions
24%
Weak
๐Ÿ’ฐ

Value for money

Several customers cite abrupt price changes, denied price-match requests, or refunds and credits that they view as insufficient relative to the purchase.

Share of mentions
6%
Weak
โšก

User experience

Reviewers describe a frustrating purchase process with unclear stock status and a checkout/ordering experience that can lack clear timelines or options.

Share of mentions
7%
Weak
๐Ÿ”ง

Product quality

Reports are mixed: some customers praise design and craftsmanship, while others report defects, sizing inconsistencies, or quality-control issues on textiles and rugs.

Share of mentions
6%
Mixed
๐Ÿ“ž

Communication

Most reviews describe slow or unresponsive support, no phone contact, templated email replies, and needing social-media follow-ups to get attention.

Share of mentions
28%
Weak
โญ

Overall experience

Recent reviews largely describe negative overall experiences driven by fulfillment, communication failures, billing and returns issues; one older review praises product design.

Share of mentions
30%
Weak

Our Independent Methodology

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Data Collection

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AI Analysis

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Always Current

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

h
henry astroff
trustpilot.com Oct 01, 2025

Something very fishy about this company

Like others I placed an order thru the AMEX offer in early Sept. and they immediately charged my card. No indication the SKU was back-ordered. I check...

R
Rebekah Greenberg
trustpilot.com Oct 01, 2025

Takes to long to ship

Ordered an item on 9/5/25 because my Amex Platinum offered a discount on a purchase. They said items ship in 10 days, I assumed arrived in 10 days. Th...

J
J. Hook
trustpilot.com Oct 01, 2025

Don't count on actually receiving what you ordered

Much like others who have posted here, I placed a large order that supposedly "usually ships within 10 days"... only to later receive an email telling...

S
SWick
trustpilot.com Oct 01, 2025

Absolutely unacceptable

Absolutely unacceptable. I ordered an item that was clearly listed as shipping in 2 months. When that time passed with no update, I reached out and in...

S
Sadie Howe
trustpilot.com Oct 01, 2025

TERRIBLE AWFUL HORRIBLE ATROCIOUS

Awful all around. Terrible customer service. No resolutions provided only condescending and placating generic responses. They do not use reputable com...

S
SS
trustpilot.com Oct 01, 2025

This is the worst company with which to deal.

This is the worst company to deal with. No one responds with an appropriate message and there is NO...

K
Kate O
trustpilot.com Oct 01, 2025

Poor quality products, garbage customer service

As others have noted, steer clear of this company due to their poor quality products and garbage customer service. I ordered a duvet cover on a Black...

R
Rachel Ruina
trustpilot.com Oct 01, 2025

Do not order from this company

Do not order from this company. I canceled an order. They emailed saying the order was cancelled. Then they charged me. Then they said I got the merch...

M
Michelle Nadeau
trustpilot.com Oct 01, 2025

Shockingly bad customer service

I have been a huge fan of this company for years, purchasing MANY items for my home, and was very excited to place a large order on Black Friday sales...

J
Jessica Carpenito
trustpilot.com Oct 01, 2025

Though the item is stated as โ€œin-stockโ€ฆ

Though the item is stated as โ€œin-stock and ready to shipโ€ the company has yet to process the shipment. They have taken payment for over $1500 in cabin...

S
Subscriptions Mohan
trustpilot.com Oct 01, 2025

This is a fake company

This is a fake company. Nothing is in stock. Shipping times are infin...

X
XH
trustpilot.com Oct 01, 2025

Terrible customer service -- completelyโ€ฆ

Terrible customer service -- completely unhelpful and slow to respond. When you try to follow up, you get no response at all. Their prices are outrage...

M
Mel
trustpilot.com Oct 01, 2025

Poor customer service - never received items

Same issue as others- I ordered an item and they won't provide me with any updates and delivery is a month late. They...

R
Rachael
trustpilot.com Oct 01, 2025

These guys are just criminals

These guys are just criminals. Ordered a chair--they kept my $1800 for 6 months, all the while saying "it's coming, it's coming". Lies. By the time I...

M
Mimi
trustpilot.com Oct 01, 2025

DO NOT BE DECEIVED

DO NOT BE DECEIVED This company has great marketing, cool collabs, and beautiful home goods, but youโ€™ll never receive the items you ordered and custom...

R
Raq
trustpilot.com Oct 01, 2025

Schoolhouse Is A Risk

Everything people say about Schoolhouse is true. Buying from this company is risky, and I wish they had communicated this earlier. Even if an item is...

V
Veronica Sent
trustpilot.com Oct 01, 2025

I ordered $300+ more than 3 weeks agoโ€ฆ

I ordered $300+ more than 3 weeks ago and Iโ€™m still waiting for the entire order, items were supposed to be...

c
customer
trustpilot.com Oct 01, 2025

Poor service!

Poor service! I ordered two sets of sheets 10 days ago; according to the online platform my order is "processing". There is no email or phone number t...

L
Lisa Langs
trustpilot.com Oct 01, 2025

Where is my rug?

Where is my product? I ordered a light and a rug ten days ago, and I still have no...

J
Jules
trustpilot.com Oct 01, 2025

Terrible Quality Control & Customer Service

Your order won't come until months after they say it'll be ready and the quality control will be terrible. I ordered 3 of the same runners and one of...

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Conclusion

Reviews show a clear pattern of recent customer concern around order fulfillment and responsiveness. Multiple reviewers report long processing times, delayed or partial deliveries, and difficulty obtaining timely answers or phone support. Some customers also describe billing disputes or being charged after cancelation, and a smaller number report product defects or inconsistent sizing. At the same time, at least one reviewer highlights strong design and craftsmanship. If you consider buying, confirm current stock and estimated ship dates, review payment protections, and weigh whether phone support or faster fulfillment from alternative retailers is important to you.