Reviewers often describe orders that never ship, or that ship only after customers escalate. Many mention support that goes silent or stays email-only, plus long refund delays. Some reviews praise the craftsmanship or say the order eventually arrived. Several also report receiving the wrong item or a defective one.
Examples from available reviews (Apr 2022 – Mar 2026).
Paid but received no shipping updates despite multiple contacts; planning chargeback.
“I've tried contacting them four times to receive a shipping update”
Accidental order couldn't be canceled; company unreachable and refusing returns.
“It is impossible to EVER reach anyone on the telephone”
Despite company troubles, my December order eventually arrived today.
“the order I placed December 22, 2025 DID ARRIVE today”
Homewares were well crafted, timeless, and of outstanding quality.
“The design is timeless and the quality is outstanding”
Several reviews describe returns being refused and replacements not being completed. Customers report missing parts, carrier-handled packages gone wrong, and fixes that move slowly or never happen. These service issues show up repeatedly alongside fulfillment complaints.
Customers say they were charged right away while orders remained unfulfilled. Some reviewers mention funds being held, price matches being denied, or refunds taking a long time. These points dominate how people describe value.
Many reports center on order processing and fulfillment problems. Reviewers describe orders that never ship, partial deliveries, late cancellations, and situations they say required chargebacks to resolve. A small number of customers report that delayed shipments did arrive.
Several reviews cite defects, including split zipper stitching, rug sizes that vary, defective lamps, and LED failure. A smaller group praises the design and material quality of the homewares. Positive quality comments appear, but less often than fulfillment or service complaints.
The most common complaint is being unable to get a response. Reviewers describe email-only contact, no phone number, automated replies, and missing shipping updates. Many accounts share the same difficulty reaching support.
Most reviews show low satisfaction tied to fulfillment problems and breakdowns in support. A minority report good outcomes, such as on-time delivery or high-quality goods. The result is a clear split between unhappy buyers and those who describe satisfactory products or delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
In-stock order went a month without updates; items cancelled without notice.
“they cancelled the MAJOR items of a set without notice.”
Paid but received no shipping updates despite multiple contacts; planning chargeback.
“I've tried contacting them four times to receive a shipping update”
Return option disappeared after long delivery and company refused returns.
“they will not be accepting any returns.”
Received shipping notice but package never handed to carrier; company unresponsive.
“UPS still hasn't received the package over a month later.”
Accidental order couldn't be canceled; company unreachable and refusing returns.
“It is impossible to EVER reach anyone on the telephone”
Paid expensive shipping but order didn't ship and company unresponsive.
“I've followed up with customer service and have yet to hear back.”
Order never shipped and company ghosted me, chargeback resolved issue.
“Never received my order from November of last year.”
Received partial shipment and unable to contact company for the missing item.
“Received duvet cover and one pillowcase.”
Ordered a quilt and received no customer service response after multiple attempts.
“have reached out to customer service 3+ times and not received a single message back.”
Furniture delivered with missing parts and replacement arrived late and incomplete.
“it came with Forma Table legs and a random chair. No table top.”
Order never delivered and customer service silent; money lost.
“simply never got my order delivered and now can't get a response from customer service.”
Order never received and customer service unresponsive, spoiling holiday plans.
“My kids did not have Christmas stockings this year.”
Received the wrong item and despite evidence, company hasn't corrected the error.
“I was sent a Yellow Butter Warmer a completely different item.”
Despite company troubles, my December order eventually arrived today.
“the order I placed December 22, 2025 DID ARRIVE today”
Order not received and multiple refund requests ignored with no phone support.
“I placed an order on December 1 and it is now December 22 and I have not received my order”
Shipment arrived quickly but colors differed noticeably from online photos.
“the colors aren't exactly true to the photos.”
Missing items and refund unresolved after months with no meaningful response.
“customer service has evaporated.”
Very late deliveries, missing tracking, and unresponsive customer service on returns.
“I've had similar experiences with really late orders arriving no tracking”
No tracking or fulfillment until a chargeback prompted them to send the order.
“Once Chase was involved, somehow they managed to send me my order.”
Order placed weeks ago remains unshipped and company unresponsive.
“it has not shipped”
Ordered in-stock items but experienced delays, out-of-stock cancellation, and partial compensation.
“both items were actually out of stock.”
In-stock item showed no movement for weeks and refund requested.
“It’s October 22nd and no movement forward.”
Customer service unhelpful and order delayed with limited assistance.
“Crystal was not willing to help in any way.”
Card charged immediately while order won't ship for weeks or months.
“they immediately charged my card.”
Order processing delayed beyond promised timeframe with no shipping confirmation.
“They have no phone number so I emailed”
Order delayed repeatedly then cancelled and refunded months later.
“they wouldn't be shipping it at all and would refund my money.”
Order fulfillment delayed months with no transparency or accountability.
“complete lack of accountability, poor communication, and dismissive customer service”
Package mishandled by carrier and customer service unresponsive and condescending.
“Terrible customer service.”
No responsive customer support and no phone number available.
“there is NO phone number.”
Duvet cover zipper stitching split and company refused replacement.
“the stitching around the zipper immediately split.”
They charged me after cancelling my order and then claimed I received merchandise.
“Then they charged me.”
Item price dropped significantly and company refused to price match.
“It's a $300 difference!”
Paid over $1500 for in-stock items but shipment not processed.
“they have taken payment for over $1500 in cabinet hardware”
Claims of in-stock merchandise were false and customer service nonexistent.
“Nothing is in stock.”
Customer service unhelpful and only contactable by email, slow responses.
“there is no way to contact them except through emails”
Delivery delayed and customer support unresponsive despite good product quality.
“They don't have a phone and I've sent 5 messages.”
Company kept payment for six months without delivering the chair or refunding.
“they kept my $1800 for 6 months”
Beautiful products but orders never arrive and customer service unresponsive.
“you’ll never receive the items you ordered”
Buying is risky with long shipping delays and poor customer support.
“Buying from this company is risky”
Order placed over three weeks ago still not delivered; planning to contact card provider.
“I ordered $300+ more than 3 weeks ago”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Schoolhouse Electric & Supply Co. designs and sells lighting, homewares, furniture, and hardware. Its lineup includes decorative fixtures, textiles, tableware, and related accessories for residential and trade customers. Product pages list specifications, materials, and dimensions to help with buying and installation. Schoolhouse sells through its e-commerce site, retail channels, and trade sales.