Reviews Analyzed
21
We Collect & Analyze Reviews
She Said Yes
Experiences & Reviews
She Said Yes is an online jewelry retailer focused on engagement and wedding rings and related jewelry. The brand operates primarily through a website offering product listings and customization options, allowing customers to select sizes and stone choices online. Consumers researching She Said Yes often look for information about product authenticity, customization, delivery, and return policies.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
23d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Delivery and order handling are frequently praised for speed and prioritization; a minority report problematic returns or refund handling.
Share of mentions
Strong
13%
💰
Value for money
Several reviews cite discounts, free shipping and fair pricing; a smaller group disputes quality or reports unexpected return fees.
Share of mentions
Mixed
8%
⚡
User experience
Most reviewers describe the website as easy to use and purchase-friendly; a few report coupon, checkout or navigation difficulties.
Share of mentions
Strong
28%
🔧
Product quality
Many customers describe rings as attractive, customizable and well finished; a few report materials or appearance that did not match expectations.
Share of mentions
Strong
11%
📞
Communication
Several reviews note quick, helpful email responses; others report limited chatbot support, disputed messages, or slow/problematic resolution.
Share of mentions
Mixed
11%
⭐
Overall experience
Overall impressions are largely positive with repeat buyers and satisfaction; some detailed negative experiences cite returns and authenticity concerns.
Share of mentions
Strong
29%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Beautiful ring, super fast delivery, great customer service
"I ordered a women’s size 12 engagement ring and was honestly nervous about timing. The team answered my emails quickly and prioritised the order for m..."
Ofa
Trustpilot
Oct 01, 2025
Featured for: Fast delivery and fair price
Would give 0 stars if I could.
"EDIT 26/09: Thank you for responding, but I need to clarify that what you’ve written here does not match the events taken place. You say the 30% “work..."
Marina Evans
Trustpilot
Oct 01, 2025
Featured for: Detailed negative return and quality complaint
The jewelry is excellent but website is difficult
"This is a great company and the jewelry they provide looks excellent. Trying to use any coupons they give you extremely hard to do my order came out t..."
Colin Wilken
Trustpilot
Oct 01, 2025
Featured for: Website issues and coupon failure
Ring
"I ordered a ring from SheSaidYes store. I was in love with it from the moment I saw it in their online catalog, and when it arrived I found that I loved the ring even more than when I first saw it. It was a very pretty ring. The setting was very elegant and simple but still managed to be attractive from every angle. It looked much more expensive than it actually was. The stone itself is a perfect size for me personally, not too small nor too big. The delivery was amazingly fast, considering the distance it had to travel. I am thrilled with this purchase and would happily buy from them again
"
Wanda Poole
Collected.reviews
Nov 23, 2021
Featured for: Product praise and fast delivery
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
B
Bogdan Podgaisky
trustpilot.com
Oct 01, 2025
Excellent Customer Service
Excellent Customer Service! Responsive, flexible, and wil...
C
Colby Nowlin
trustpilot.com
Oct 01, 2025
Easy to access and shop
Easy to access and s...
T
Tegh Singh
trustpilot.com
Oct 01, 2025
Easy to use store
...
A
Alix Moya
trustpilot.com
Oct 01, 2025
Very good experience
...
C
Colin Wilken
trustpilot.com
Oct 01, 2025
The jewelry is excellent but website is difficult
This is a great company and the jewelry they provide looks excellent. Trying to use any coupons they give you extremely hard to do my order came out t...
G
GW
trustpilot.com
Oct 01, 2025
Love this
Love this. Love my engagement...
A
Aaron K
trustpilot.com
Oct 01, 2025
Easy to use
...
S
She Marie
trustpilot.com
Oct 01, 2025
It was wonderful
It was wonderful! I ordered a ring sizer with my ring to make sure I got the correct size. The...
J
Jennifer
trustpilot.com
Oct 01, 2025
I JUST put my order in and haven’t had…
I JUST put my order in and haven’t had any issues with the purchase process or anything else thus far! However, I would need a full transaction as in,...
M
Marina Evans
trustpilot.com
Oct 01, 2025
Would give 0 stars if I could.
EDIT 26/09: Thank you for responding, but I need to clarify that what you’ve written here does not match the events taken place. You say the 30% “work...
D
Daniel Smith
trustpilot.com
Oct 01, 2025
Ease of mind
Smooth and easy process...
T
Tracie
trustpilot.com
Oct 01, 2025
There was so much discount and savings
There was so much discount and savings, I even got free shipping and a free gift and free ring box. I really did my review before purchasing my...
H
Herbert Brinkley
trustpilot.com
Oct 01, 2025
My initial thoughts after ordering a replica.
So far, I found what I was looking for and they are sending the replica. The site was easy to use and every question I had, th...
B
Benjamin Luparell
trustpilot.com
Oct 01, 2025
I love how customizable the options…
I love how customizable the options they have...
G
George Ingram
trustpilot.com
Oct 01, 2025
Easy to use.
...
Q
Quinn
trustpilot.com
Oct 01, 2025
Love it and everything
...
A
Amanda Martens
trustpilot.com
Oct 01, 2025
Gorgeous ring!
I’ve had my eye on this ring since my now fiancé and I started talking about getting married. I’m a plus sized girl, and I have fat fingers, so it’s a...
O
Ofa
trustpilot.com
Oct 01, 2025
Beautiful ring, super fast delivery, great customer service
I ordered a women’s size 12 engagement ring and was honestly nervous about timing. The team answered my emails quickly and prioritised the order for m...
T
Travis
trustpilot.com
Oct 01, 2025
Scam
Purchased engagement ring for my other half 18 months ago after finding this site. What looked promising turned out to be a scam. Paid £540 for a "Whi...
c
cheryl ragatz
trustpilot.com
Oct 01, 2025
Love at first sight💕
...
Conclusion
Reviews show two clear patterns: many customers report positive shopping experiences, praising fast shipping, customization and responsive emails. Multiple reviewers specifically note the site is easy to use and that rings arrive looking attractive and well finished. However, several detailed complaints raise concerns about returns, undisclosed fees, and at least two accounts alleging material or authenticity problems. Consumers should read the company’s return and terms sections carefully, keep documentation of prices and communications, and consider independent verification for high-value purchases.