Reviews show two clear patterns: many customers report positive shopping experiences, praising fast shipping, customization and responsive emails. Multiple reviewers specifically note the site is easy to use and that rings arrive looking attractive and well finished. However, several detailed complaints raise concerns about returns, undisclosed fees, and at least two accounts alleging material or authenticity problems. Consumers should read the company’s return and terms sections carefully, keep documentation of prices and communications, and consider independent verification for high-value purchases.
Examples from available reviews (Nov 2021 – Feb 2026).
Team prioritized order, answered emails quickly, and ring arrived early with good quality.
“The team answered my emails quickly and prioritised the order for me.”
Reviewer alleges hidden 30% return fee and misleading, unhelpful company practices.
“The return experience with this company has been nothing short of scammy.”
Jewelry quality was excellent but website and coupon use were difficult.
“The jewelry is excellent but website is difficult”
The ring exceeded expectations with elegant design and fast delivery.
“I loved the ring even more than when I first saw it.”
Delivery and order handling are frequently praised for speed and prioritization; a minority report problematic returns or refund handling.
Several reviews cite discounts, free shipping and fair pricing; a smaller group disputes quality or reports unexpected return fees.
Most reviewers describe the website as easy to use and purchase-friendly; a few report coupon, checkout or navigation difficulties.
Many customers describe rings as attractive, customizable and well finished; a few report materials or appearance that did not match expectations.
Several reviews note quick, helpful email responses; others report limited chatbot support, disputed messages, or slow/problematic resolution.
Overall impressions are largely positive with repeat buyers and satisfaction; some detailed negative experiences cite returns and authenticity concerns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer loves their engagement ring and is trying wedding bands.
“Love this. Love my engagement ring and trying wedding bands”
Site was easy to use and offered many options.
“Easy to use. Lots of options.”
Ring sizer arrived quickly and customer support easily fixed sizing issue.
“It was a very easy fix by email!”
Order process went smoothly but reviewer awaits usage to assess durability.
“I JUST put my order in and haven’t had any issues with the purchase process or anything else thus far!”
Reviewer alleges hidden 30% return fee and misleading, unhelpful company practices.
“The return experience with this company has been nothing short of scammy.”
Purchasing and editing the ring was a smooth and easy process.
“Smooth and easy process to purchase and edit ring”
Reviewer received multiple discounts, free shipping, and freebies before purchase.
“There was so much discount and savings, I even got free shipping and a free gift and free ring box.”
Site was easy to use and reviewer hopes product will meet expectations.
“So far, I found what I was looking for and they are sending the replica.”
Reviewer appreciates customizable options and feels they got a perfect match.
“I love how customizable the options they have are.”
The site was easy to use.
“Easy to use.”
Reviewer expresses love for the product and overall experience.
“Love it and everything”
Custom-sized ring with chosen Swiss Blue stone arrived quickly and looked gorgeous.
“There is so much sparkle in this ring and it is just absolutely gorgeous.”
Team prioritized order, answered emails quickly, and ring arrived early with good quality.
“The team answered my emails quickly and prioritised the order for me.”
Purchased ring alleged to be plated and cubic zirconia rather than advertised materials.
“turns out to be cubic zirconia, as well as plated metal”
Reviewer loved the ring at first sight.
“Love at first sight💕”
I ordered a ring from SheSaidYes store. I was in love with it from the moment I saw it in their online catalog, and when it arrived I found that I loved the ring even more than when I first saw it. It was a very pretty ring. The setting was very elegant and simple but still managed to be attractive from every angle. It looked much more expensive than it actually was. The stone itself is a perfect size for me personally, not too small nor too big. The delivery was amazingly fast, considering the distance it had to travel. I am thrilled with this purchase and would happily buy from them again
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
She Said Yes is an online jewelry retailer focused on engagement and wedding rings and related jewelry. The brand operates primarily through a website offering product listings and customization options, allowing customers to select sizes and stone choices online. Consumers researching She Said Yes often look for information about product authenticity, customization, delivery, and return policies.