Reviews show two clear patterns: many customers report positive shopping experiences, praising fast shipping, customization and responsive emails. Multiple reviewers specifically note the site is easy to use and that rings arrive looking attractive and well finished. However, several detailed complaints raise concerns about returns, undisclosed fees, and at least two accounts alleging material or authenticity problems. Consumers should read the company’s return and terms sections carefully, keep documentation of prices and communications, and consider independent verification for high-value purchases.
Examples from available reviews (Nov 2021 – Feb 2026).
Team prioritized order, answered emails quickly, and ring arrived early with good quality.
“The team answered my emails quickly and prioritised the order for me.”
Reviewer alleges hidden 30% return fee and misleading, unhelpful company practices.
“The return experience with this company has been nothing short of scammy.”
Jewelry quality was excellent but website and coupon use were difficult.
“The jewelry is excellent but website is difficult”
The ring exceeded expectations with elegant design and fast delivery.
“I loved the ring even more than when I first saw it.”
Delivery and order handling are frequently praised for speed and prioritization; a minority report problematic returns or refund handling.
Several reviews cite discounts, free shipping and fair pricing; a smaller group disputes quality or reports unexpected return fees.
Most reviewers describe the website as easy to use and purchase-friendly; a few report coupon, checkout or navigation difficulties.
Many customers describe rings as attractive, customizable and well finished; a few report materials or appearance that did not match expectations.
Several reviews note quick, helpful email responses; others report limited chatbot support, disputed messages, or slow/problematic resolution.
Overall impressions are largely positive with repeat buyers and satisfaction; some detailed negative experiences cite returns and authenticity concerns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service was excellent and customized ring exceeded expectations.
“The ring is ordered is just as pictured and even more beautiful than I expected.”
Beautiful pieces at great prices; last-minute purchase was easy.
“Absolutely beautiful pieces for great prices!”
Great experience that eased wedding band shopping stress.
“Great experience! Eased my wedding band shopping stress.”
The product was very nice and pretty.
“very nice and pretty”
Repeat customer who appreciates buying replicas before committing.
“I am a repeat customer.”
The process was very easy and simple.
“Easy peasy!”
Quality matches price with good presentation and fast secure shipping.
“quality is on point for the price”
Website navigation was easy and straightforward.
“Easy web navigation”
The site was very easy to use.
“Very easy to use”
Found beautiful, customizable jewelry and loved the site.
“Found beautiful quality jewelry.”
Rings felt cheap and lightweight, not matching online photos.
“the ring has no weight to it and feels like something you could buy at Claire’s for $15.”
Parcel was delivered without ID and company refused a full refund.
“I paid £960 for a ring that I never received.”
Reviewer enjoyed choosing stones and finally got desired birthstone ring.
“Finally, a birthstone ring!!”
The reviewer reported a good experience overall.
“Good experience”
The shopping experience was amazing and easy.
“Amazing and easy”
Amazing experience; bought two pieces and received incredible jewelry.
“Amazing experience I have bought 2 beautiful pieces”
Reviewer accuses company of misleading labeling and hiding cubic zirconia details.
“Do not buy from these scammers.”
Jewelry was absolutely stunning; reviewer highly recommends.
“Absolutely stunning jewelry.”
Ring repair was mishandled and returned unfixed with a mismatched stone.
“I sent my wedding ring in for repair and it was returned to me not fixed.”
Fantastic service with strong ability to customize rings.
“Fantastic service and ability to customise ring.”
Ordering process was smooth; discount code applied and confirmation was instant.
“The entire process was smooth and hassle-free.”
Designs are balanced and browsing and ordering were simple and pleasant.
“Clean Designs, Easy Shopping”
Reviewer found the exact style easily and was very satisfied.
“I discovered the exact style I’d been searching for so long”
Found item quickly and payment was simple and hassle-free.
“The payment process was super simple and hassle-free.”
Reviewer praises exceptional quality, beauty, and unique craftsmanship of pieces.
“Stunning and Unique Designs”
Designed ring easily online and final product exceeded expectations with great quality.
“The website was so easy to use - I designed my perfect ring in minutes.”
Every purchased piece was consistently stunning with careful craftsmanship.
“Consistently Beautiful Choices”
Men's collection matched taste and shopping process was smooth and enjoyable.
“Impressive Men's Collection & Seamless Experience”
Customization is easy and diverse collections make shopping seamless.
“Effortless Customization & Endless Choices”
Website made online ordering easy and order arrived faster than expected.
“Such a Smooth Online Ordering Experience!”
Purchase process was smooth and effortless with no issues.
“A truly effortless and convenient process!”
Customization was simple, fast, and produced a unique result.
“I was amazed at how simple and speedy the customization was.”
Website was very easy to navigate and purchase securely.
“This site is incredibly easy to navigate”
Intuitive categories and clear sizing made choosing simple and quick.
“intuitive categories and perfectly organized sizing options.”
Search to checkout was smooth and customization was hassle-free.
“personalized it without any hassle”
Customer service was responsive, flexible, and ensured best possible outcome.
“Excellent Customer Service! Responsive, flexible, and willing to work with you”
Easy to access and shop; reviewer would recommend.
“Easy to access and shop.”
The store was easy to use and navigate.
“Easy to use store”
Reviewer had a very good experience overall.
“Very good experience”
Jewelry quality was excellent but website and coupon use were difficult.
“The jewelry is excellent but website is difficult”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
She Said Yes is an online jewelry retailer focused on engagement and wedding rings and related jewelry. The brand operates primarily through a website offering product listings and customization options, allowing customers to select sizes and stone choices online. Consumers researching She Said Yes often look for information about product authenticity, customization, delivery, and return policies.