Reviewers most often highlight Shinesty’s product comfort, fabric quality and distinctive prints, with multiple comments about durable fit and soft materials. Customer service and support are commonly reported as quick and helpful, and several reviewers describe successful resolution of delivery issues. Common criticisms center on shipping reliability, sparse tracking updates, subscription confusion and occasional concerns about price or limited print variety. If you value bold novelty designs and tactile comfort, examine shipping policies and subscription settings before purchase and contact support promptly for order issues.
Examples from available reviews (Apr 2022 – Feb 2026).
Order marked delivered but customer never received it.
“still haven't received it yet”
Good product quality but subscription and shipping are frustrating.
“The product quality is good, but the company kind of sucks.”
Praises buttery soft material and product longevity, re-subscribed.
“Love the buttery soft material, love the longevity of the items.”
Customer service responded quickly and resolved the issue.
“Hands down the best customer service ever!”
Most reviews describe prompt order handling and successful issue resolution; a minority report delivery failures or long transit times.
Some customers cite good deals and durable items, while others call prices or subscription models too high or wasteful.
Website navigation was called easy in one review; a few comments reference unexpected or confusing subscription setup.
Multiple reviewers praise soft fabrics, tailored fit and durability; several also highlight bold, seasonally relevant prints.
Customer support is frequently described as quick, helpful and personable; some customers note limited tracking updates from shippers.
Most reviewers report positive overall experiences driven by comfort and responsive support; a minority report shipping or subscription frustrations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Fun prints and well-constructed, high-quality underwear.
“The prints are so fun and the quality is very well put together.”
Fun prints and well-constructed, high-quality underwear.
“The prints are so fun and the quality is very well put together.”
Support agent Ichi resolved an issue with ball hammocks.
“Had an issue with the ball hammocks and the support agent Ichi helped quite a lot. Shout out to Ichi!”
Support agent Ichi resolved an issue with ball hammocks.
“Had an issue with the ball hammocks and the support agent Ichi helped quite a lot. Shout out to Ichi!”
Company reshipped missing order and rerouted shipment free of charge.
“They were so kind to reship last months pair”
Company reshipped missing order and rerouted shipment free of charge.
“They were so kind to reship last months pair”
Pouch underwear relieved pain and provided comfortable fit.
“their underwear with the pouch might help reduce that pain”
Pouch underwear relieved pain and provided comfortable fit.
“their underwear with the pouch might help reduce that pain”
Repeat subscription because husband prefers these underwear exclusively.
“This is the second time I've gotten a subscription for my husband...he doesn't want to wear any other underwear!”
Repeat subscription because husband prefers these underwear exclusively.
“This is the second time I've gotten a subscription for my husband...he doesn't want to wear any other underwear!”
Customer service responded quickly and was very helpful.
“customer service was quick and very helpful!”
Customer service responded quickly and was very helpful.
“customer service was quick and very helpful!”
Older customer praises ball hammock support, softness, and durability.
“Love the great "ball hammock" support”
Older customer praises ball hammock support, softness, and durability.
“Love the great "ball hammock" support”
Subscription item was out of stock but later found; soft and comfortable.
“I also love how they are so soft.”
Subscription item was out of stock but later found; soft and comfortable.
“I also love how they are so soft.”
Support agent Tin quickly exchanged and replaced an oversized order.
“Tin was incredible in getting my order exchanged after I received the first order and it was too large.”
Support agent Tin quickly exchanged and replaced an oversized order.
“Tin was incredible in getting my order exchanged after I received the first order and it was too large.”
Company replaced worn boxer briefs free of charge.
“they sent us a new pair for no charge!”
Company replaced worn boxer briefs free of charge.
“they sent us a new pair for no charge!”
Loves the products and praises helpful customer service agent Tin.
“Love the products love the customer service! Tin was sooo helpful!!!”
Reviewer loved products and found customer service very helpful.
“Tin was sooo helpful!!!”
Kelvin helped resolve a mistaken exchange with friendly, effective support.
“Kelvin was amazing in helping me rectify the mess I made”
Customer service helped correct a mistaken return effectively and kindly.
“Kelvin was amazing in helping me rectify the mess I made”
Reviewer claims these are the best boxers available.
“Best boxers in the game!”
Reviewer calls the boxers the best in the game.
“Best boxers in the game!”
Tom provided fast, clear communication and resolved issues.
“Fast communication issues resolved Tom explains everything n very helpful great site”
Fast communication resolved issues; Tom explained everything and helped.
“Fast communication issues resolved”
Order never arrived; charged and awaiting response.
“Never revived my order, charged my card, still waiting for a response from them.”
Order never revived and reviewer still awaiting company response.
“Never revived my order, charged my card, still waiting for a response from them.”
Carrier failed but customer service quickly reshipped and provided tracking.
“They re-sent the order and I received tracking information within the hour.”
Shipping failed but customer service quickly re-sent order and provided tracking.
“They re-sent the order and I received tracking information within the hour.”
Company is easy to communicate with and offers great service.
“Easy to communicate with. Great customer service.”
Easy to communicate with and great customer service.
“Easy to communicate with.”
Seamless order changes and consistently great products.
“the products are always great”
Changing orders was seamless and products were consistently great.
“it was seamless the products are always great”
Loves the socks and underwear; praises fantastic customer service.
“Customer service was fantastic.”
Reviewer loves the socks and underwear and praises customer service.
“Love the products - socks and underwear.”
Repeat buyer praises product quality and amazing customer service.
“their products are the best.”
Repeat customer says products are the best and service is amazing.
“their products are the best.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Shinesty is an apparel brand focused on novelty and themed clothing, including underwear, socks and party wear. It primarily sells direct-to-consumer through an online storefront and offers subscription purchasing options. The brand is known for bold prints and seasonal designs aimed at shoppers seeking statement or novelty garments.