Customer feedback for Shoe Sensation shows strong variation by location: several stores and sales associates receive repeated praise for helpful, friendly service. Simultaneously, multiple reviews describe online ordering problems (site downtime, missing confirmations), refunds or charge handling issues, and inconsistent handling of promotions or returns. Product reports are mixed—some customers are satisfied with fit and quality while others report rapid wear or fit problems. Consumers considering Shoe Sensation should check local store staff reputation, verify sale signage at checkout, keep receipts and photos, and confirm email order or refund confirmations for any online purchase.
Examples from available reviews (Feb 2023 – Feb 2026).
Online store pickup and tracking were unclear and the order was slow.
“their website doesn't tell you if your local store has the item in stock or not.”
Staff greeted and assisted, offered a discount; reviewer liked quality and cost.
“I loved the cost and I love the quality”
Store double-charged a refund, leaving reviewer out over $200.
“instead of getting the money back into my account it showed they did a second charge.”
Shoes deteriorated quickly and store refused return citing outside wear policy.
“We have a 30 day return policy and you CANT wear the shoes outside”
Several reviews praise friendly, attentive staff at specific stores; an equal number describe unhelpful or absent employees, ignored customers, and problematic return interactions.
Some customers report reasonable prices and good deals, while others cite misapplied promotions, unexpected refund reductions, and poor value for the price paid.
Multiple reviews describe online ordering and pickup issues: site maintenance messages, missing confirmations, slow fulfillment, wrong sizes, and tracking that provides little information.
Reports vary: several buyers note acceptable fit and quality, while others report poor fit, rapid wear, material failures, and shoes that did not meet expectations.
Customers reported missing order confirmations, unclear tracking information, confusing return instructions, and at least one reported double charges during a refund.
Overall impressions are mixed to negative: some locations receive strong praise, but many reviews report issues with returns, online ordering, payments, and inconsistent store experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · yelp.com (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer is interested but wants to see women's sale shoes in-store.
“would like to look at the shoes on sale for women.”
Poor selection, unremarkable pricing, and no visible staff assistance.
“we could not find anyone that was working there.”
Employee Emily provided respectful, unhurried assistance and excellent service.
“She didn't rush me, showed me so many choices.”
Employee Emily provided respectful, unhurried assistance and excellent service.
“She didn't rush me, showed me so many choices.”
Organized store and manager Abigail provided helpful, attentive assistance.
“The store was nice and organized!”
Great customer service and wide brand variety; staff open to price matching.
“The customer service was great!”
Friendly, helpful staff at Clinton store; reviewer plans to return.
“The girls are so friendly and ready to help but not be pushy.”
Veronica provided cheerful, attentive service and remembered the customers.
“Veronica remembered us, with same wonderful service.”
Paid online via PayPal but received no confirmation or transaction record.
“it’s not showing any purchase transaction nor did I get an email confirmation.”
Store signage advertised a sale but cashier refused to honor it.
“I asked if they would honor it since it was their mistake and said they wouldn’t.”
Online store pickup and tracking were unclear and the order was slow.
“their website doesn't tell you if your local store has the item in stock or not.”
St. Mary's staff Nicole and Sandy provided excellent, attentive shopping assistance.
“they really bend over backwards to provide a great shopping experience.”
Staff ignored him; no greeting or assistance during multiple visits.
“didn’t even acknowledge him or say hi or let me know if I can help you.”
Website shows maintenance message for over 24 hours, causing frustration.
“undergoing Maintenance please check back soon”
Staff greeted and assisted, offered a discount; reviewer liked quality and cost.
“I loved the cost and I love the quality”
Fast shipping, great pricing and packaging; reviewer satisfied and will reorder.
“shipping was fast, the pricing was awesome..the packaging was great...”
Shaq Victory shoes were low-quality, unsupportive, and slipped after a week.
“the shoes slipped after a week of wear.”
Shoes deteriorated quickly and store refused return citing outside wear policy.
“We have a 30 day return policy and you CANT wear the shoes outside”
Ordered a different size but received the same size that was returned.
“they were the same ones i returned to get a different size and it was the same size.”
Huge selection and friendly sales associates helped find desired shoes.
“Great place to buy shoes huge selection and always a friendly sales associate ready to help find what you want”
Returns involved an undisclosed restocking fee and reviewer calls business shady.
“this company is a rip-off shady business practices”
Store double-charged a refund, leaving reviewer out over $200.
“instead of getting the money back into my account it showed they did a second charge.”
Reviewer had a very negative experience and would not recommend.
“Horrible place ! Would not recommend !!!!”
Employees didn't assist customers; poor service at Paragould store.
“Not one worker greeted anyone the whole time I was in there and never tried to help anyone.”
Beaver Dam staff were helpful; reviewer ordered a pair and will return.
“They were very helpful in taking care of my requests.”
Store adjusted refunds to sale price and refused full reimbursement.
“The first pair they said we're now on sale so they could only give me the sale price.”
Manager ordered needed size from another store and provided helpful service.
“The manager is so friendly and helpful.”
Service was good but the store had limited selection.
“Not much selection.”
Manager kindly gave a $15 discount and provided excellent service.
“she gave us a 15 dollar discount for no reason!”
Reviewer found service horrible, untrustworthy staff, and poor cleanliness.
“Service was absolutely horrible.”
Staff were friendly, coordinated orders, and shoes fit well; store was clean.
“staff was so friendly and understood what I wanted”
Large clean store with nice staff, but prices felt high.
“This is a really big store and it's kept nice and clean.”
Large clean store with nice staff, but prices felt high.
“This is a really big store and it's kept nice and clean.”
Bought work boots with BOGO50 and the family got a great deal.
“they were offering BOGO50 off”
Store closed Mondays; customer service good and shoes are decent quality.
“It's good but not open on Mondays.”
Staff helped with the Klarna app and provided patient, five-star service.
“sales person walked outside with us to help it work.”
Reviewer disliked religious music and poor shoe presentation; will shop elsewhere.
“Only one shoe in the box so makes it a chore to try on shoes.”
Ordered Batman crocs online; they arrived on time and in great condition.
“They arrived on time, in great condition with a nice note, as well!”
No employees visible during a 10-minute visit, so reviewer left without buying.
“Was in the store for a good 10 minutes and never saw a single employee.”
Found an unpriced sale item and staff could not clarify its price.
“There was a shoe by ALL OF THE SHOES THAT SAY "ON SALE" on the tag that had no tag.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Shoe Sensation is a U.S. footwear retailer operating mall and outlet locations and an online storefront. The chain sells branded and private‑label shoes for men, women and children, and offers in‑store shopping, promotions, and online order options across multiple local stores.