Customer feedback for Shoe Sensation shows strong variation by location: several stores and sales associates receive repeated praise for helpful, friendly service. Simultaneously, multiple reviews describe online ordering problems (site downtime, missing confirmations), refunds or charge handling issues, and inconsistent handling of promotions or returns. Product reports are mixed—some customers are satisfied with fit and quality while others report rapid wear or fit problems. Consumers considering Shoe Sensation should check local store staff reputation, verify sale signage at checkout, keep receipts and photos, and confirm email order or refund confirmations for any online purchase.
Examples from available reviews (Feb 2023 – Feb 2026).
Online store pickup and tracking were unclear and the order was slow.
“their website doesn't tell you if your local store has the item in stock or not.”
Staff greeted and assisted, offered a discount; reviewer liked quality and cost.
“I loved the cost and I love the quality”
Store double-charged a refund, leaving reviewer out over $200.
“instead of getting the money back into my account it showed they did a second charge.”
Shoes deteriorated quickly and store refused return citing outside wear policy.
“We have a 30 day return policy and you CANT wear the shoes outside”
Several reviews praise friendly, attentive staff at specific stores; an equal number describe unhelpful or absent employees, ignored customers, and problematic return interactions.
Some customers report reasonable prices and good deals, while others cite misapplied promotions, unexpected refund reductions, and poor value for the price paid.
Multiple reviews describe online ordering and pickup issues: site maintenance messages, missing confirmations, slow fulfillment, wrong sizes, and tracking that provides little information.
Reports vary: several buyers note acceptable fit and quality, while others report poor fit, rapid wear, material failures, and shoes that did not meet expectations.
Customers reported missing order confirmations, unclear tracking information, confusing return instructions, and at least one reported double charges during a refund.
Overall impressions are mixed to negative: some locations receive strong praise, but many reviews report issues with returns, online ordering, payments, and inconsistent store experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · yelp.com (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Staff ordered shoes to be delivered home with no extra charge and sale honored.
“There was no extra charge and they honored the sale price.”
Employees didn't assist; reviewer had to yell and left frustrated.
“I asked several questions by having to yell across the store and finally got frustrated and left.”
I recently had the pleasure of shopping at Shoe Sensation and was pleasantly surprised by my experience. The store had a wide variety of shoes for men, women, and children from popular brands such as Nike, Under Armour, Skechers, Converse and more.
What stood out to me the most was the excellent customer service I received from the staff. They were attentive to my needs and helped me find exactly what I was looking for within my budget. Their knowledge about different shoe brands and types was impressive!
The prices at Shoe Sensation are quite reasonable compared to other stores that offer similar products. I felt like I got a great deal on high-quality shoes for myself and my family.
Overall, I highly recommend shopping at Shoe Sensation for all your footwear needs! Quality products paired with exceptional customer service creates an enjoyable shopping experience.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Shoe Sensation is a U.S. footwear retailer operating mall and outlet locations and an online storefront. The chain sells branded and private‑label shoes for men, women and children, and offers in‑store shopping, promotions, and online order options across multiple local stores.