Review content shows a pattern of order-management and communication issues: cancelled orders, delayed or missing shipments, and difficulty obtaining refunds are commonly reported. Several reviews describe misleading pricing or discount displays and unexpected fees. At the same time, a minority of shoppers report smooth transactions and on-time deliveries. Consumers considering Shop Premium Outlets should verify seller details, keep order confirmations and tracking information, and prefer secure payment methods; for higher-value purchases test with a smaller order first and confirm return/refund channels in advance.
Examples from available reviews (Oct 2022 – Feb 2026).
Reviewer had an excellent online shopping experience with big discounts and easy navigation.
“I am beyond impressed with their online shopping experience.”
No order confirmation or shipping info and emails ignored.
“12 days, no order confirmation, no shipping info”
Returned items in-store but company refused refund and delayed responses.
“They did not wanted to refund my money because it was “returned in store””
Order confirmed, shipped, and delivered in under a week as expected.
“Delivered to my doorstep in less than a week.”
Many reviews report problems with order and refund handling: cancelled orders, delayed shipments, refunds stuck or denied; occasional positive deliveries.
Reviewers often reported misleading discounts, price increases before checkout, and unexpected fees or taxes; a few shoppers still found perceived bargains.
Site and ordering flow received mixed comments: some praise navigation and confirmations, while others report outages, missing confirmations, and broken order flows.
Product feedback is mixed: some orders arrived well packaged and as described, while others mention underfilled items, sizing problems, or missing goods.
Communication is frequently criticized: many reviews describe unresponsive support, automated replies, and vague or delayed answers; some confirm prompt emails.
Overall impressions lean negative: recurring reports of cancelled orders, delivery issues, and refund disputes, though a minority report smooth, timely deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer reports the company offers flexible returns to customers.
“Flexible returns”
Found a discontinued Longchamp tote at a sale with timely delivery.
“No issues. Very happy to find a discontinued Longchamp tote at a sale price.”
Fast shipping, good product, and a good price for the item.
“Fast shipping, great product and price!”
Product arrived as described, in perfect condition with fast delivery.
“Product arrived in perfect condition and as described.”
Never had a problem with ordering and receiving items from them.
“Never had a problem with ordering, and receiving my items.”
Reviewer describes the overall experience as amazing and very good.
“amazing, very good”
Fast shipping, great price, and the sneakers were nice.
“Fast shipping. Great price. Nice sneakers.”
Great price on Adidas shoes combined with extremely fast shipping.
“Great price on Adidas shoes. Extremely fast shipping!”
Never received order due to misrouting and company refused a refund.
“I never received my order”
Delivery was very fast and a discounted product had good quality.
“Delivery was very fast”
Ordering and checkout were smooth and delivery was quick.
“Ordering and the checkout process was very smooth.”
Reviewer says they like the product or service very much.
“I like it so much”
Reviewer enjoys using the app and its available items.
“I enjoy the app and things on it.”
Received a good deal and items arrived punctually as expected.
“Got a good deal and received the items well on time”
Sneakers were delivered quickly to the reviewer.
“Sneakers came fast”
Paid for an order but never received the item ordered.
“I ordered this on 2/3 and STILL HAVE NOT RECEIVED IT!”
Great prices, a good selection, and reliable delivery experience.
“Great Prices. Great selections. Delivery was great.”
Reviewer reports that the service was good.
“It was good the service.”
Order was correct and the customer loved the shoes received.
“The order was correct and exactly what I wanted.”
Everything arrived on time and as expected.
“Every thing is on time. Exactly”
Outlet stores carried mostly low-quality, mostly polyester clothing items.
“The quality of the goods in these stores is inferior—95% of the clothes are made of polyester.”
Calls and customer service were unreachable and unhelpful.
“there’s no customer service you call no one answers”
No order confirmation or shipping info and emails ignored.
“12 days, no order confirmation, no shipping info”
They add 'worry free shipping' charges and won't let you remove it.
“they add that scam worry free shipping and don’t let you remove it”
After paying, no order updates and only automated unhelpful replies.
“a computer generated unhelpful answer is given”
Large wedding order was mischarged, delayed, then cancelled without explanation.
“they put +10% TAX for no Reason”
Order not shipped on time and customer service was unhelpful.
“still hasn’t been shipped as of September2nd.”
Reward points weren't credited and were not upgraded to the new program.
“those points were never added to my account”
Orders were canceled repeatedly and pricing changes caused distrust.
“out of the blue they cancelled my order again.”
Store priced items much higher than online and refused price matching.
“was given outrageous prices”
Purchased set arrived with bottles only about 60% full.
“the bottles are now only 60% full.”
Returned items in-store but company refused refund and delayed responses.
“They did not wanted to refund my money because it was “returned in store””
Order was refunded without explanation despite confirmation and tracking.
“Then, out of nowhere, I received a full refund.”
Dress marked delivered but I never received it and couldn't get a refund.
“they all said the package was delivered and it never was.”
Displayed inflated original prices make advertised discounts misleading.
“They lie about the discounts”
Package not delivered and company refused to refund or resend it.
“Package never made it.”
Returned unopened shipment but refund processing was slow and unhelpful.
“I didn’t receive any tracking and now it has been 17 days”
Adidas jacket arrived on time and was packaged with tags intact.
“arrived on time with no problem.”
Order canceled despite site showing stock, and merchant support was unhelpful.
“order processed for several days and then was eventually canceled.”
Order confirmed, shipped, and delivered in under a week as expected.
“Delivered to my doorstep in less than a week.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Shop Premium Outlets is an online outlet retail platform selling discounted brand-name apparel, footwear and accessories from multiple merchants. People searching for Shop Premium Outlets reviews commonly seek details about shipping, refunds, pricing transparency, and customer support. When researching outlet marketplaces, consumers should verify seller details, return and refund policies, and available contact methods before purchasing.