Review content shows a pattern of order-management and communication issues: cancelled orders, delayed or missing shipments, and difficulty obtaining refunds are commonly reported. Several reviews describe misleading pricing or discount displays and unexpected fees. At the same time, a minority of shoppers report smooth transactions and on-time deliveries. Consumers considering Shop Premium Outlets should verify seller details, keep order confirmations and tracking information, and prefer secure payment methods; for higher-value purchases test with a smaller order first and confirm return/refund channels in advance.
Examples from available reviews (Oct 2022 – Feb 2026).
Reviewer had an excellent online shopping experience with big discounts and easy navigation.
“I am beyond impressed with their online shopping experience.”
No order confirmation or shipping info and emails ignored.
“12 days, no order confirmation, no shipping info”
Returned items in-store but company refused refund and delayed responses.
“They did not wanted to refund my money because it was “returned in store””
Order confirmed, shipped, and delivered in under a week as expected.
“Delivered to my doorstep in less than a week.”
Many reviews report problems with order and refund handling: cancelled orders, delayed shipments, refunds stuck or denied; occasional positive deliveries.
Reviewers often reported misleading discounts, price increases before checkout, and unexpected fees or taxes; a few shoppers still found perceived bargains.
Site and ordering flow received mixed comments: some praise navigation and confirmations, while others report outages, missing confirmations, and broken order flows.
Product feedback is mixed: some orders arrived well packaged and as described, while others mention underfilled items, sizing problems, or missing goods.
Communication is frequently criticized: many reviews describe unresponsive support, automated replies, and vague or delayed answers; some confirm prompt emails.
Overall impressions lean negative: recurring reports of cancelled orders, delivery issues, and refund disputes, though a minority report smooth, timely deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Requested an exchange within a day but company refused and did not respond.
“No one would respond or call back..”
Reviewer accuses the company of deceiving customers and sending wrong items.
“They send empty packages or other items that are completely different from what was ordered.”
Ordered branded shoes but received cheap unknown-brand alternatives instead.
“Scam!I’ve ordered Adidas shoes for 50€ and got some Chinese brand no names for 1€”
Received glue instead of the perfume purchased, according to reviewer.
“thieves scammers instead of perfume sent me 2 boxes of glue for the cost of buying perfume £ 130”
Order not received after two months and tracking number was invalid.
“Order still not received after 2 months.”
Company won't stand behind purchases after 30 days and may sell knockoffs.
“They don't stand behind anything”
Order was charged then later cancelled and refunded weeks afterwards.
“Took my order, charged my card, then cancelled and refunded, weeks later.”
Return denied as final sale despite no webpage notice; bank refunded customer.
“I was told all sales are final and returns are not allowed.”
Jersey ordered arrived quickly, in brand new condition with tags included.
“Fast delivery and legit product!”
Sandals arrived timely, were genuine, with a minor fit issue but satisfactory.
“I received the sandals timely, they are the real deal.”
Package was not delivered and customer service failed to help.
“Didn’t deliver my package.”
Fake tracking showed delivery and support did not respond.
“100% SCAM COMPANY”
Order never arrived despite tracking showing it was delivered.
“tracking said it delivered them”
Order was sent despite cancellation, lost, and customer service refused help.
“I’m out of $700+ and never received the item.”
Item supposedly shipped without tracking then order was later canceled.
“never sent a tracking number.”
Received an incorrect item and customer service did not resolve.
“Received one that I ordered plus one that was incorrect.”
Order was reportedly shipped then later canceled with no resolution.
“Your order has been canceled”
Item sold and shipped by Adidas arrived faster than expected.
“it came faster than expected.”
Received wrong size and customer service did not respond.
“Customer service is basically non-existent.”
Items never arrived despite tracking showing delivery; refund was partial.
“Items never arrived.”
I recently discovered Shop Premium Outlets and I am beyond impressed with their online shopping experience. As someone who loves discovering new fashion brands at discounted prices, this website is a dream come true.
What initially caught my attention was the promise of up to 90% off on women's, men's, and kid's styles from various popular fashion brands. But what really sold me on this website was how user-friendly it is. The layout is simple yet visually appealing, making it easy for me to navigate through the different categories and find exactly what I'm looking for.
I appreciate that they feature a wide range of sizes not just limited to standard ones while shopping for clothes which makes online shopping easy like never before.The site loads quickly, and each product page features multiple photos so you can get an accurate representation of each item. Plus, every purchase comes with free returns—a small detail but one that adds peace of mind when purchasing clothing items online.
Overall, my experience with Shop Premium Outlets has been nothing short of excellent. With fantastic deals on high-quality fashion items plus an effortless browsing/shopping process , I'll definitely be returning as a happy customer again soon!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Shop Premium Outlets is an online outlet retail platform selling discounted brand-name apparel, footwear and accessories from multiple merchants. People searching for Shop Premium Outlets reviews commonly seek details about shipping, refunds, pricing transparency, and customer support. When researching outlet marketplaces, consumers should verify seller details, return and refund policies, and available contact methods before purchasing.