Customer feedback for Silksilky shows consistently positive impressions of product quality: many buyers describe soft, high-quality silk and repeat purchases. Shipping and customer service are frequently praised for being helpful and prompt, and several reviews note successful problem resolution. However, there are isolated but substantive negative reports: a few customers experienced lost returns, missing return addresses, and one reviewer alleges items were synthetic rather than silk. If you are considering a purchase, check the seller’s return policy, keep tracking and photos when returning items, and confirm authenticity details before ordering.
Examples from available reviews (Aug 2025 – Feb 2026).
Products are beautifully crafted with outstanding quality and service.
“the silk feels absolutely wonderful.”
Unable to obtain return address so returned goods lost and no refund.
“returned goods now lost and no refund to the tune of £130”
Received fake-looking, low-quality silk and no paid return label.
“Fake silk products,”
Customer service promptly resolved delivery issue; items fit nicely.
“They are very committed to customer service”
Many reviewers report fast shipping, efficient after-sales and helpful staff; several others describe delivery delays and problematic returns handling.
Most buyers imply good value for quality silk, but a few raised concerns about authenticity and a lost refund reported at £130.
No reviewers explicitly discussed app, checkout, or website usability in these comments.
A large majority describe soft, well-made, true-to-description silk items; one reviewer strongly disputed authenticity and called items flimsy.
Several customers note prompt, helpful responses and resolved issues; a smaller group report missing return addresses and slow replies.
Most reviewers express repeat purchases and high satisfaction; isolated but serious complaints focus on returns and product authenticity.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Quotes shortened · As of: February 2026
Order not received after three weeks and company didn't respond.
“Do not use this company they are very poor at responding”
Birthday gift; bonnet thinner than expected but stays in place and recipient happy.
“the bonnet was thinner then I thought but it definitely does not move”
Pyjama fabric damaged after two washes and was overly see-through.
“Very poor silk quality.”
Comfortable product but delivery arrived in separate shipments with delay.
“First one came quickly but the second came only after I had to ask for it to be delivered.”
Easy ordering and the product sizing was accurate.
“sizing was accurate as well”
Reviewer very positive about high quality clothing and craftsmanship.
“My expérience has been great.”
Reviewer describes the product as beautiful.
“Beautiful product!”
Loves the quality and delivery timelines; prefers these products over others.
“Just love the quality and the delivery timlines.”
Product was lovely and offered at a good price.
“Lovely product and well priced”
Reviewer is happy with the items and delivery.
“I’m happy with the ítems and the delivery”
Material quality is great and fitting is very good.
“Great quality and fitting”
Product was good, delivered promptly and reasonably priced.
“Good product, promptly delivered at a good price”
Silk quality is excellent; pajamas arrived in about 4-5 days.
“The silk quality is the best.”
Bought three pajama sets; quality has been excellent.
“the quality is excellent”
Both the product quality and customer service were good.
“Good quality product and good customer service”
Reviewer found the product was great and priced well.
“Great jams ar a good price”
Shipment arrived on time and a returned item was accepted promptly.
“The shipment came right on time.”
Wife loved the nightgown and robe given as a Valentine's gift.
“My wife loved the silk nightgown and robe combo.”
Customer service promptly resolved payment error and was exceptional.
“The customer service was exceptional.”
Nice silk, easy to order but delivery took about three weeks.
“Easy to order, but did take about 3 weeks to get”
Order was forgotten; shipments sent separately and process was incompetent.
“They forgot about my order”
Company ignored return emails and products appeared low quality.
“they never answered me, just completely ignored my email.”
Order not sent despite label; repeated emails ignored and only coupon offered.
“It's been over 3 weeks and I have not got my order.”
Kimono labeled 100% silk turned out to be polyester mix, reviewer called scam.
“The "silk" kimono that I ordered is not silk.”
Quality varies between manufacturers and the return process is awful.
“their return process is awful.”
Scarves had poor hemming and returns were difficult with slow responses.
“Please DO NOT BUY from them!!!!”
Received wrong size, no refund offered and long delays for correct replacement.
“they sent me size large and refused to give me a refund.”
Wrong item sent; reviewer charged full price for replacement and denied refund.
“they charged the full price for the replacement”
Shirt was itchy, shrank and reviewer believes it contains no silk.
“Material is so itchy I believe that it has zero silk in it!”
Paid high price but pajamas had poor quality and sizing issues.
“the quality was poor, the size was disproportionately large”
Product was fine but returns and customer service were inaccessible.
“It's impossible to return anything.”
Sheet did not fit and was not genuine silk.
“It does not fit a double at all”
Company failed to provide return authorization or address for weeks.
“It's very difficult to get a response to return any products.”
Received fake-looking, low-quality silk and no paid return label.
“Fake silk products,”
Unable to obtain return address so returned goods lost and no refund.
“returned goods now lost and no refund to the tune of £130”
Products are beautifully crafted with outstanding quality and service.
“the silk feels absolutely wonderful.”
Second-time customer, overall great experience and no faults.
“Great all round.”
Very happy repeat customer who continues ordering.
“I adore Silkysilk!”
Customer reports just great service.
“Just great service”
Product matched description and after-sales service was efficient.
“Product conforms to the description”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Silksilky is a retail brand associated with silk garments and silk home textiles. This summary aggregates customer reviews to help shoppers evaluate product quality, service, returns handling, and communication before buying.