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We Collect & Analyze Reviews

Silksilky
Experiences & Reviews

Silksilky is a retail brand associated with silk garments and silk home textiles. This summary aggregates customer reviews to help shoppers evaluate product quality, service, returns handling, and communication before buying.

Overview & Key Metrics

Reviews Analyzed 20
Positive Sentiment 90%
Latest Review 18d
Overall Rating
4.5

Our Analysis

🎯

Service quality

Many reviewers report fast shipping, efficient after-sales and helpful staff; several others describe delivery delays and problematic returns handling.

Share of mentions
20%
Mixed
💰

Value for money

Most buyers imply good value for quality silk, but a few raised concerns about authenticity and a lost refund reported at £130.

Share of mentions
5%
Weak
⚡

User experience

No reviewers explicitly discussed app, checkout, or website usability in these comments.

Share of mentions
0%
Mixed
🔧

Product quality

A large majority describe soft, well-made, true-to-description silk items; one reviewer strongly disputed authenticity and called items flimsy.

Share of mentions
29%
Strong
📞

Communication

Several customers note prompt, helpful responses and resolved issues; a smaller group report missing return addresses and slow replies.

Share of mentions
9%
Mixed
⭐

Overall experience

Most reviewers express repeat purchases and high satisfaction; isolated but serious complaints focus on returns and product authenticity.

Share of mentions
36%
Strong

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: October 2025

M
Mk
trustpilot.com Oct 01, 2025

AVOID AT ALL COSTS

AVOID AT ALL COSTS. Fake silk products, even on the package shipping that came from china it was labeled ‘synthetic robe’ and the product itself is so...

G
Geraldine Leale
trustpilot.com Oct 01, 2025

Impossible to return goods

There is no return form with goods supplied. There is no link to print a return form. I used their process and was just told to return the goods. But...

M
Magdalena Dab
trustpilot.com Oct 01, 2025

I truly enjoy SilkSilky products

I truly enjoy SilkSilky products – they are beautifully crafted and the silk feels absolutely wonderful. The quality is outstanding, and every piece m...

L
Luke
trustpilot.com Oct 01, 2025

Great all round

Great all round. This is the second time I’v...

C
Charlotte Barnard
trustpilot.com Oct 01, 2025

Sikysilk

I adore Silkysilk! Very happy...

J
Jacquelyn Clay
trustpilot.com Oct 01, 2025

Just great service

...

A
Alizée Brun
trustpilot.com Oct 01, 2025

Product conforms to the description

Product conforms to the description, deadlin...

D
Dana
trustpilot.com Oct 01, 2025

I ordered 2 pieces and they are the…

I ordered 2 pieces and they are the loveliest silk! The colors are beautiful and the pieces are just as described. I had...

P
Penelope Peterson
trustpilot.com Oct 01, 2025

Very soft

Very soft, as silk should be. Fits...

C
Casapu Elena
trustpilot.com Oct 01, 2025

The finest silk products

The finest silk product...

E
Ean Jones
trustpilot.com Oct 01, 2025

We had delivery problems

We had delivery problems. That took a while to...

M
Mia
trustpilot.com Oct 01, 2025

Placed 2 orders

Placed 2 orders, absolutely loving it. Highly rec...

M
Maureen Malone
trustpilot.com Oct 01, 2025

Silky smooth

Great color choices! High qua...

C
Carlo Torres Roca
trustpilot.com Oct 01, 2025

good quality

...

M
Mirela Dumitrescu
trustpilot.com Oct 01, 2025

Love the finest natural silk

Love the finest natural silk, the way how the dress comes on the body and the special colour of the dress. D...

B
Blanca Vega Díez
trustpilot.com Oct 01, 2025

Excelent elegance

I really like the silk fabrics and designs from this brand .I will continue b...

B
BARRY
trustpilot.com Oct 01, 2025

First time ordering and worth it

First time ordering and worth it. Good delivery, good quality si...

C
Christine Woolmer-Tyler
trustpilot.com Oct 01, 2025

Beautiful red shirt

Beautiful red shirt. S...

B
Barbara Basta
trustpilot.com Oct 01, 2025

I'm very happy with the product I…

I'm very happy with the pr...

-
-
trustpilot.com Oct 01, 2025

Nice fit

They are very committed to customer service, I had an issue with my delivery and they've been exceptional...

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Conclusion

Customer feedback for Silksilky shows consistently positive impressions of product quality: many buyers describe soft, high-quality silk and repeat purchases. Shipping and customer service are frequently praised for being helpful and prompt, and several reviews note successful problem resolution. However, there are isolated but substantive negative reports: a few customers experienced lost returns, missing return addresses, and one reviewer alleges items were synthetic rather than silk. If you are considering a purchase, check the seller’s return policy, keep tracking and photos when returning items, and confirm authenticity details before ordering.