Many customers praise the quality of the coins and bullion and often say deliveries arrive fast and correct. Another set of reviews describes major breakdowns, including missing shipments, delayed buyback payments, and orders that never get filled. Communication is mixed: some reviewers mention quick, helpful replies, while others say emails and calls get no answer. Pricing feedback also varies, from competitive market-linked rates to complaints about higher-than-expected costs.
Examples from available reviews (Nov 2021 – Jul 2026).
Multiple shipping delays and unfulfilled promises caused significant frustration.
“Look to other suppliers.”
Paid over $1000 but received no response and no product.
“Ordered silver coins for over 1000$ on February 1. Money was taken out of the account on February 2.”
Reviewer states product quality is excellent.
“The quality is excellent!”
Staff were quick, helpful, and communicated well; order met expectations.
“They're quick, helpful and communicate well.”
Many reviewers applaud fast shipping and orders that arrive as described. Others describe shipping delays, orders accepted without delivery, and buyback payments that never arrived. A few mention export paperwork mistakes and a refusal to fix damaged items; these come up less often than the main delivery complaints.
Some reviewers point to real-time market pricing and low-price offers as signs of good value. Others say they found better prices elsewhere or felt the company priced above competitors. A few positive comments mention free shipping and a range of price points, but not everyone reports that.
Repeat customers often describe smooth transactions and say they plan to keep buying from the site. Some buyers also report easy purchases and first-class experiences. A separate minority tells others to avoid the company after unresolved service or delivery issues; mentions of the MyVault holdings interface appear only occasionally.
Many reviews highlight strong coin and bar quality, good casting, and discreet packaging. Several reviewers say they received used, damaged, or defective bars even though listings described them as new. Praise for quality appears more often than damage reports, but the damage complaints are specific and present.
Many reviewers describe communication as quick, helpful, and clear, and say it made transactions easier or clarified delays. Others report emails and calls that never get answered and describe staff as deceptive or uncooperative. Claims of lying or ghosting appear less often, but they show up alongside the most serious service complaints.
Reviews split between very positive experiences and serious operational failures. Positive feedback centers on product quality, quick fulfillment, and responsive staff. Negative accounts focus on missing orders, delayed sellback payments, and silence on high-value transactions, which some buyers say damages trust.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (6) · Collected.reviews (1) · Quotes shortened · As of: July 2026
Multiple shipping delays and unfulfilled promises caused significant frustration.
“Look to other suppliers.”
Reviewer found service disappointing and mentions better prices elsewhere.
“Very disappointing service that I received from them”
Reviewer pleased and impressed by high coin quality in recent order.
“I was totally stunned at the high quality of the coins”
Order to delivery was perfect and service was excellent.
“From order to delivery everything was perfect.”
Bars arrived used and damaged despite being advertised new, causing complaint.
“Ordered 10 silver bars that were advertised as new and uncirculated.”
Reviewer praises great service and very fast shipping, recommends company.
“Great service and very fast shipping, I highly recommend this company.”
Reviewer was very happy with the silver coins received.
“Very happy with the silver coins I received”
Reviewer was very happy with the silver coins received.
“Very happy with the silver coins I received”
Company offers a good assortment of coins and bullion at varied prices.
“This company provides a good assortment of coins and bullion with different price points.”
Company offers a good assortment of coins and bullion at varied prices.
“This company provides a good assortment of coins and bullion with different price points.”
Prices connect to the market in real time and shipping can be free.
“their prices are connected to the market in real time.”
Prices connect to the market in real time and shipping can be free.
“their prices are connected to the market in real time.”
Paid over $1000 but received no response and no product.
“Ordered silver coins for over 1000$ on February 1. Money was taken out of the account on February 2.”
Paid over $1000 but received no response and no product.
“Ordered silver coins for over 1000$ on February 1. Money was taken out of the account on February 2.”
Order placed three weeks ago with no email or call responses.
“Ordered 3 weeks ago, they will not answer e-mails or return calls.”
Order placed three weeks ago with no email or call responses.
“Ordered 3 weeks ago, they will not answer e-mails or return calls.”
Reviewer states the company is always a quality choice.
“Always a quality choice.”
Reviewer states the company is always a quality choice.
“Always a quality choice.”
Reviewer notes the company offers cheap prices.
“Cheap prices”
Reviewer notes the company offers cheap prices.
“Cheap prices”
Product arrived looking amazing and reviewer has never been disappointed.
“Product looked amazing when it arrived as one would expect.”
Product arrived looking amazing and reviewer has never been disappointed.
“Product looked amazing when it arrived as one would expect.”
Staff were quick, helpful, and communicated well; order met expectations.
“They're quick, helpful and communicate well.”
Staff were quick, helpful, and communicated well; order met expectations.
“They're quick, helpful and communicate well.”
Reviewer declares themselves a customer for life.
“Customer for life”
Reviewer declares themselves a customer for life.
“Customer for life”
Sent coins for buyback but payment was delayed and has not arrived.
“DO NOT SELL TO THEM IF YOU WANT YOUR MONEY IN A TIMELY MANNER (IF IT EVER GETS SENT).”
They sent buyback metals but still have not received payment.
“DO NOT SELL TO THEM IF YOU WANT YOUR MONEY IN A TIMELY MANNER (IF IT EVER GETS SENT).”
Experience was excellent overall but wait time was a little longer.
“All amazing as usual just a little longer wait”
Overall great experience but shipment wait was slightly longer.
“All amazing as usual just a little longer wait”
Longtime customer praises fast replies and consistently top-notch products.
“Fast replies to emails and always top notch product.”
Long-term customer praises product quality and prompt email responses.
“Fast replies to emails and always top notch product.”
Transactions are easy and the company communicated clearly about delays.
“Every transaction is easy.”
Clear communication about delays made transactions easy and reassuring.
“Every transaction is easy.”
Long-term customer reports consistently great experiences.
“Been dealing with them for years. Always great.”
Longtime customer says dealings have always been great.
“Been dealing with them for years.”
Reviewer says the product quality is excellent.
“The quality is excellent!”
Reviewer states product quality is excellent.
“The quality is excellent!”
Company provides a first-class experience according to the reviewer.
“A great company, always a first class experience”
Company provides a consistently first-class customer experience.
“always a first class experience”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Silver Gold Bull is an online precious-metals retailer selling silver and gold coins, bullion bars, and collectible pieces. Its e-commerce site shows live market-linked prices along with product specs. Customers can buy retail bullion and browse product photos and descriptions online. The company fulfills orders and ships to both retail and institutional buyers.