Silver Gold Bull
Experiences & Reviews
Silver Gold Bull is an online retailer of physical precious metals that sells bullion coins and bars to individual buyers. The company operates a web storefront with product listings, order fulfillment and customer support, and ships physical metals to customers in multiple regions. Consumers researching precious metals dealers typically look for delivery tracking, secure packaging, and responsive customer service when evaluating firms like Silver Gold Bull.
Overview & Key Metrics
Our Analysis
Service quality
Mixed reports: several reviews praise knowledgeable, efficient staff and responsive support; others report unresponsiveness or deceptive behavior.
Value for money
Few reviews mention price: some customers cite high premiums or unexpected export-related costs that harmed perceived value.
User experience
Mostly positive comments on fast ordering, quick shipping and clear packaging; several customers report delayed shipments or customs/export problems.
Product quality
Most buyers describe high-quality coins and well-cast silver with accurate descriptions; occasional reports of damaged or defective items exist.
Communication
Communication experiences vary: many reviews praise clear updates and responsive staff, while others cite unanswered emails and confusing export information.
Overall experience
Overall impressions are mixed: repeat buyers often report satisfaction, while a number of customers recount significant delivery, export, or service problems.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 29 verified reviews (November 2021 – October 2025).
American Golden Eagles
"I have purchased from Silver Gold Bull more than 6 times now. Their bars and coins are of high quality. In addition, their customer service personnel are experienced and have vast knowledge and understanding of the products thus efficient in ensuring timely deliveries at all times. Also, given the nature of their products, they make sure they are secure through proper packaging and continuous tracking until the goods get to the customer. The mailing platform keeps you updated. You don’t have to be worried about the day of arrival. For anyone interested in buying a wide range of bullions, Silver Gold Bull got you sorted."
They're ghosts
"They're ghosts. They don't respond to emails or return phone calls when inquiring about investing for high net worth individuals. Very unprofessional..."
Works but export poor
"On the plus side: It is possible to buy gold from this company, they have a quick turn around and their support team is responsive. On the negative si..."
Buyer beware
"Send a defective/damaged item. Would not make it right or even credit me a slight discount for doing so that would have amounted to less than the simp..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (9) · Quotes shortened · As of: October 2025
They're ghosts
They're ghosts. They don't respond to emails or return phone calls when inquiring about investing for high net worth individuals. Very unprofessional...
Amazing
...
prompt delivery
...
Trustworthy
Trustworthy, reliable, great quality. Sti...
Works but export poor
On the plus side: It is possible to buy gold from this company, they have a quick turn around and their support team is responsive. On the negative si...
Customer service has crashed like a bad stock
Their service has really gone down hill in the past few months. I've been dealing with them for over a year, and at the beginning, they were very atte...
This is my third purchase through this…
This is my third purchase through this company. The part that I like most is t...
Good product
...
Gorgeous
Gorgeous, well casted silver wit...
My order showed up quickly
My order showed up quickly, and exactly as descri...
I got my silver
...
Secure purchase
Secure purchase...
Communication was excellent
Communication was excelle...
The firm is very cooperative and…
The firm is very cooperative and efficient with all...
The order was placed and received…as expected
The order was placed and received quickly. I was a little...
Buyer beware
Send a defective/damaged item. Would not make it right or even credit me a slight discount for doing so that would have amounted to less than the simp...
Fast
Fast, accurate, and g...
I liked the rapidity of the service but…
I liked the rapidity of the service but disli...
Poor delivery wasted time
The delivery company they used missed my package for fast shipping. 5 days longer which is not fast shipping. Purolator customer service said the driv...
Great discrete packaging
Great discrete packa...
Conclusion
Reviews show that many customers receive well-packaged, accurately described bullion and praise fast shipping and helpful staff. However, a notable subset reports serious problems: export/customs errors, delayed or missed deliveries, defective items, and unresponsiveness in escalated cases. If you are a retail buyer ordering small quantities, reviews more often describe positive experiences; large or cross-border orders may require extra caution. Before ordering, confirm shipping and export procedures, request tracking and insurance, and keep written records of communications to reduce risk.