Reviews in this sample show repeated customer concerns about refunds, returns handling, and responsiveness from Sneakersnstuff. Multiple reviewers report missing or incorrect items, difficulties with return labels, and limited or no replies to email enquiries. A small number of reviews describe positive in-store service and quick delivery, but they are outnumbered by negative accounts here. If you consider purchasing from Sneakersnstuff, keep payment and shipping records, use traceable payment methods, retain parcel tracking, and confirm return instructions before sending items back. Check the retailer’s official contact channels and documented return policy, and weigh recent customer reports when deciding.
Examples from available reviews (May 2022 – Feb 2026).
They took payment, sent wrong size, and ignored refund requests.
“I have nor money, neither the shoes.”
I am extremely disappointed with this site. I ordered sneakers from them and when my package arrived there was nothing inside the box, it was empty. A...
“I am extremely disappointed with this site. I ordered sneakers from them and when my package arrived there was nothing inside the box, it was empty. A...”
Great store with rapid DPD delivery and professional problem resolution.
“Delivery is rapid and convenient with DPD (the best courier imo).”
Returned shoes weeks ago but still no refund; label caused issues.
“I sent the shoe back to you over 3 weeks ago”
Most reviews report poor service: order errors, incorrect items, and slow or missing problem resolution from support teams.
Frequent complaints about withheld refunds, unexpected return fees and alleged scams that left customers out of pocket.
Many customers describe confusing ordering or returns flows, account access problems and unusual payment or checkout requests.
Several reports cite fulfillment issues: empty parcels, wrong sizes sent, and returned packages allegedly arriving with different contents.
Customers repeatedly report unanswered emails, closed support tickets, missing contact numbers and poor follow-up on disputes.
Overall impression from these reviews is negative, with many customers reporting unresolved refunds, alleged fraud and inadequate aftercare.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: February 2026
Returned trainers but refund not issued and account debited again.
“They took them back and didn't issue the refund.”
Returned trainers but refund not issued and account debited again.
“They took them back and didn't issue the refund.”
Requested account deletion but account remained active and newsletters resumed.
“I suddenly started receiving newsletter emails again after having been unsubscribed for years already.”
Requested account deletion but account remained active and newsletters resumed.
“I suddenly started receiving newsletter emails again after having been unsubscribed for years already.”
They took my money and refuse to interact; no product or refund.
“No product, no refund, no nothing.”
They took my money and refuse to interact; no product or refund.
“No product, no refund, no nothing.”
Exchange request was ignored and customer service went AWOL.
“they have gone AWOL!!”
Exchange request was ignored and customer service went AWOL.
“they have gone AWOL!!”
Received a damaged shoe and was told to return it before resolution.
“I received a shoe that was already damaged upon arrival.”
Received a damaged shoe and was told to return it before resolution.
“I received a shoe that was already damaged upon arrival.”
Received creased and dirty New Balance shoes that looked worn.
“Both pairs were obviously worn before”
Received creased and dirty New Balance shoes that looked worn.
“Both pairs were obviously worn before”
Requested a refund months ago; got confirmation but no payment.
“no money, only empty promises.”
Requested a refund months ago; got confirmation but no payment.
“no money, only empty promises.”
Won a draw and was very satisfied with fast shipping and order.
“Thrilled to win my first.”
Won a draw and was very satisfied with fast shipping and order.
“Thrilled to win my first.”
Absolutely shocking and terrible experience from purchase to refund.
“shocking absolutely shocking terrible experience from start to refund”
Terrible experience from start through refund process.
“shocking absolutely shocking terrible experience from start to refund”
DPD delivered to wrong address and SNS won't respond for resolution.
“dpd have delivered my parcel to a wrong address”
Parcel delivered to wrong address and SNS did not respond.
“sns wont come back to me!!”
Order arrived quickly and the shoes were genuine and recommended.
“order arrived quickly and the shoes are legit!!”
Order arrived quickly and the shoes were genuine.
“the shoes are legit!!”
Multiple emails and bot chats to return an item received no response.
“Sent numerous emails and online bot chats to return an item, no response from anyone.”
Multiple emails and bot chats received no response for returns.
“Sent numerous emails and online bot chats to return an item”
They charge a $12 handling fee plus customers pay return shipping.
“they charge you $12 for "handling”
Company charged a $12 handling fee plus return shipping, unfair.
“they charge you $12 for "handling”
Delayed availability confirmation and flimsy packaging damaged the shoebox.
“packaged the item in a flimsy cardboard box”
Delayed availability confirmation and flimsy packaging damaged shoe box.
“packaged the item in a flimsy cardboard box”
Order cancelled without explanation and no updates were provided.
“order has been cancelled!!!! No explanation as to why!!”
Black Friday trainers were cancelled without communication, causing extra expense.
“they had been cancelled. No email communication to me at all”
Order cancelled without communication, causing extra expense to replace gift.
“No email communication to me at all....chased again on email and was fobbed off”
Order cancelled after 11 days with no reason, apology, or refund.
“ordered 11 days ago, today they cancelled with no reason”
Order cancelled after 11 days with no reason or refund communication.
“they cancelled with no reason, apology or talk of a refund”
Order cancelled but they charged me and are ignoring refund emails.
“they took the money anyway and are ignoring my emails for a refund.”
Order cancelled; company charged payment and ignored refund emails.
“they took the money anyway and are ignoring my emails for a refund”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sneakersnstuff (SNS) is a global sneaker and streetwear retailer headquartered in Stockholm, Sweden, operating an online store alongside physical retail locations. The brand is commonly searched by consumers for limited sneaker releases, store availability, shipping and returns policies, and customer service experiences.