Reviews in this sample show repeated customer concerns about refunds, returns handling, and responsiveness from Sneakersnstuff. Multiple reviewers report missing or incorrect items, difficulties with return labels, and limited or no replies to email enquiries. A small number of reviews describe positive in-store service and quick delivery, but they are outnumbered by negative accounts here. If you consider purchasing from Sneakersnstuff, keep payment and shipping records, use traceable payment methods, retain parcel tracking, and confirm return instructions before sending items back. Check the retailer’s official contact channels and documented return policy, and weigh recent customer reports when deciding.
Examples from available reviews (May 2022 – Feb 2026).
They took payment, sent wrong size, and ignored refund requests.
“I have nor money, neither the shoes.”
I am extremely disappointed with this site. I ordered sneakers from them and when my package arrived there was nothing inside the box, it was empty. A...
“I am extremely disappointed with this site. I ordered sneakers from them and when my package arrived there was nothing inside the box, it was empty. A...”
Great store with rapid DPD delivery and professional problem resolution.
“Delivery is rapid and convenient with DPD (the best courier imo).”
Returned shoes weeks ago but still no refund; label caused issues.
“I sent the shoe back to you over 3 weeks ago”
Most reviews report poor service: order errors, incorrect items, and slow or missing problem resolution from support teams.
Frequent complaints about withheld refunds, unexpected return fees and alleged scams that left customers out of pocket.
Many customers describe confusing ordering or returns flows, account access problems and unusual payment or checkout requests.
Several reports cite fulfillment issues: empty parcels, wrong sizes sent, and returned packages allegedly arriving with different contents.
Customers repeatedly report unanswered emails, closed support tickets, missing contact numbers and poor follow-up on disputes.
Overall impression from these reviews is negative, with many customers reporting unresolved refunds, alleged fraud and inadequate aftercare.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: February 2026
Order shipped despite cancellation; customer must pay return and received fake sneakers.
“Plus the sneakers are fake.”
They took payment, sent wrong size, and ignored refund requests.
“I have nor money, neither the shoes.”
They returned my order but did not refund and ignore contact.
“they not give back ur money”
They repeatedly sent the wrong size and ignore refund requests.
“Still waiting for any kind of reply”
Returned items weeks ago; refund said processed but not received.
“have been told that the refund has been processed on two occasions”
In-store staff and customer service were helpful despite bankruptcy.
“they were all so nice in store”
Global customer service was poor and return took over two months.
“i had to wait more than 2 months to receive a return”
Customer service was unresponsive and provided no resolution.
“Their customer service is completely incompetent”
They charged a 15€ administration fee for returning an order.
“They charged me 15e administration costs for returning my order outside of their system .”
Great store with rapid DPD delivery and professional problem resolution.
“Delivery is rapid and convenient with DPD (the best courier imo).”
No contact number and automated emails close support tickets.
“there’s no contact number”
Returned shoes weeks ago but still no refund; label caused issues.
“I sent the shoe back to you over 3 weeks ago”
Order canceled due to internal error with no refund and unavailable items.
“my order was cancelled”
Orders arrived quickly and customer support responded within 24 hours.
“Orders come within a few days and customer support have replied within 24hours”
They shipped the wrong brand shoes and offered no resolution.
“they literally sent me some stupid Bad Bunny Adidas shoes”
Company took money then claimed transactions were refused and customer service was slow.
“SNS took my money”
Reviewer claims company will not accept returns and sells fake products.
“Will not do returns. Fake”
Account was banned from the site without any stated reason.
“Got banned from the site with no reason.”
Order canceled due to warehouse mistake and company offered no remedy.
“they made no attempt to rectify the problem”
Company allegedly refuses EU return law compliance and does not refund or reply.
“won't refund your money or reply to your emails.”
No communication from company; reviewer strongly advises against them.
“No communication no nothing...shocking”
Order canceled unexpectedly; refund appeared but shipping later delayed and unresponsive.
“they will not respond, their phone number doesn’t work”
Order took weeks to arrive and customer service responses were slow.
“Not only did my order take weeks to arrive”
Order not received after six weeks and no correspondence received.
“Not received my order I placed 6 weeks ago”
Unexpected import duties of $93 CAD charged without prior notice.
“They didn't inform me of import duties and taxes”
Reviewer avoids purchasing due to numerous negative reviews warning of rip-offs.
“Reviews are terrible for a reason.”
Reviewer claims Mickelson treats customers poorly and intimidates them.
“Mickelson treats customers like criminals.”
Order placed without consent; company refused cancellation and provided no help.
“I will be filing a chargeback against this company”
Order arrived in about five business days in perfect condition.
“box and shoes in perfect condition”
Reviewer calls company dishonest and advises avoiding them.
“A pack of thieves and liars Avoid .”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sneakersnstuff (SNS) is a global sneaker and streetwear retailer headquartered in Stockholm, Sweden, operating an online store alongside physical retail locations. The brand is commonly searched by consumers for limited sneaker releases, store availability, shipping and returns policies, and customer service experiences.