Reviewers show a mix of experiences with Sohimi. Many praise product feel, build quality, app functionality for specific toys, and discrete packaging. Several customers highlight fast, helpful customer service when items failed, citing quick refunds or replacements. However, a notable group report shipping delays, missing items, sizing or suction problems, and occasional lack of order confirmations. Prospective buyers should check product sizing details, read item-specific descriptions and app compatibility, and confirm tracking or contact support if delivery or performance issues arise.
Examples from available reviews (Apr 2022 – Feb 2026).
Excellent customer service provided a fast refund for a defective product.
“very quick, easy, no hassle refund for inoperable product.”
Toy closely simulates oral sex when used with the companion app.
“this toy comes closer to the real thing than any other that I have tried, by a long shot.”
Unit had almost no suction and was useless for the reviewer.
“the unit has almost no suction and is useless for me.”
Order was never received and no confirmation was sent.
“I never got my product, never got a confirmation”
Few reviewers mention customer service; those who do report quick, helpful responses, timely refunds and fast replacements.
Several reviewers describe Sohimi's prices as competitive and affordable, saying many products offer good perceived value for the cost.
Users comment on site and app usability: some praise an easy website and app presets, while others want clearer size and fit information.
Most reviewers praise build quality, materials and realistic feel; a minority report defective motors, weak suction, or sizing problems.
Some reviewers praise prompt, clear replies and fast refunds; others report missing order confirmations, unresponsive support, or delayed responses.
Overall impressions are mixed: many buyers report satisfactory products and discreet delivery, while others cite delays, missing items, or defects.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Product was only average and did not meet expectations.
“I was expecting more. Just average.”
Sohimi resolved a delivery issue and provided a high-quality device.
“Sohimi stood true to their word and delivered the product”
Product works very well and is one of the reviewer's top products.
“Works very well. This is the second best product that I use!”
Reviewer thanks company for replacing a defective toy.
“Thank you for replacing the defected licking vibe toy”
Item unsuitable for a petite person and post-hysterectomy; reviewer wanted to return it.
“The item is not made for a pettite person, it is not also for a person that has had a hysterectomy.”
Reviewer praises the service and the toys.
“Awesome service and toys.”
Item failed to start and was bulky; reviewer requested an RMA and refund.
“the item did not start even after being charged; the switches were not working properly”
Reviewer calls it a great quality product and a new favorite toy.
“Great quality product . New favorite toy”
Products were great, shipped quickly, and reviewer highly recommends them.
“the products are great! the where shipped quickly and I highly recommend these toys!”
Company had great communication and was easy to deal with.
“Great communication easy to deal with”
Item matched description and shipping was fast and discreet.
“Item as described, fast discrete shipping.”
Doll improved over previous one but received a packaging scar on the boobs.
“It's a good doll. Feels great.”
Product had poor battery life, weak suction, and barely noticeable vibration.
“Terrible product. Battery life dismal. Suction weak. Vibration barely noticeable:-(”
Item shipped fast and customer service promptly sent the missed free gift.
“The item was shipped fast, but they did forget the free gift that was promise with the item that I bout.”
Product was great and delivered quickly.
“Great product fast delivery”
Shipping was fast and secure.
“Fast & secure shipping”
Reviewer states the company sells good products.
“You sell good products”
Unit powered off quickly after charging but was replaced by customer service.
“would only power on for 30-60 seconds, then shut down”
Easy purchase, good price, and fast delivery.
“Easy good price fast delivery”
High-quality products with fast, discreet shipping and low stress.
“The products are high quality. It was fast shipping and really discreet delivery. I had no stress since I got them 😉”
Excellent customer service provided a fast refund for a defective product.
“very quick, easy, no hassle refund for inoperable product.”
Product arrived late and was shorter than expected.
“it took 10 days for the product to arrive.”
Product had insufficient girth and lacked size labeling.
“you're products need to be labeled as for small , medium or larger penises.”
Toy closely simulates oral sex when used with the companion app.
“this toy comes closer to the real thing than any other that I have tried, by a long shot.”
Well-built discreet product with a very strong motor and good performance.
“Strong motor, tugs sucks and spins fairly well”
Company replaced defective product quickly under their 180-day warranty.
“Sohimi maintains a 180-day warranty on their products”
Reviewer reports very pleasurable experiences and intense enjoyment.
“What pleasurable experiences I’ve been having!”
Unit had almost no suction and was useless for the reviewer.
“the unit has almost no suction and is useless for me.”
Order was never received and no confirmation was sent.
“I never got my product, never got a confirmation”
Reviewer did not receive their order and received no response.
“I have not received my order and have not got a response from y’all about my order.”
Reviewer has consistently been happy with Sohimi products.
“I have purchased products from SOHIMI, and have always been happy with the results they give.”
Reviewer says everything was good and satisfactory.
“Yeah man all good”
Product is good and delivery was fast and reliable.
“Good product, fast, reliable delivery”
Fast, discrete shipping; items arrived separately and matched site.
“Shipping was fast and discrete.”
Product delivery is significantly overdue beyond the estimated date.
“I am still waiting on the products delivery and it’s been way over the estimated delivery date”
Reviewer says product is really good with an amazing feeling.
“Really good and amazing feeling”
Company handled issues promptly; reviewer was satisfied with experience.
“Handled issues in a timely manner, happy with my experience”
Reviewer criticizes the company's slow shipping policy.
“Incredibly slow shipping policy.”
Product arrived on schedule and matched the advertisement.
“The product arrived as scheduled and was exactly as advertised.”
Reviewer praises great customer service and excellent products.
“Great customer service. Excellent products.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sohimi is an online retailer of adult toys and intimate lifestyle products sold direct-to-consumer. The company operates an e-commerce website offering items such as vibrators, masturbators, and related accessories to individual customers.