Reviews for SolaWave show a mix of outcomes: many customers praise responsive support, replacements and refunds, and report visible skin benefits. At the same time, a substantial number of reviews describe broken units, charger or battery failures, delayed replies, and shipping or return-portal friction. If you are considering a SolaWave purchase, check the company’s warranty and return policy, retain tracking information, and contact customer support promptly for issues. These reviews suggest weighing potential product benefits against reported reliability and delivery concerns before buying.
Examples from available reviews (Dec 2021 – Feb 2026).
Easy site, responsive service, and noticeable skin improvements.
“Customer service is responsive, pleasant, and helpful.”
Product and charger failed after few uses; warranty response delayed.
“the charger failed.”
Long delivery delays and poor tracking caused major frustration.
“After 22 days I am still waiting for my product.”
Company promptly sent a replacement after carrier lost the package.
“they promptly sent me a replacement within two days.”
Many reviewers describe helpful, responsive customer service and replacements, but several also report slow or inconsistent replies and warranty frustrations.
A small share of reviewers mention cost: some cite high prices or wasted money when products fail, while others accept refunds or replacements.
Site navigation, product information and a skin quiz are praised; a minority report friction with return portals or verification steps.
Numerous users report visible skin improvements, while a notable number report early failures, faulty chargers/batteries or non-working units.
Some reviewers praise proactive outreach and fast replacement shipping; others describe broken tracking links, conflicting updates, and delayed responses.
Overall impressions are split: many customers are satisfied with results and support, while a subset report delivery, return or product-failure issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Quality products produced visible results in about thirty days.
“have seen results in approx 30 days.”
Quality products produced visible results in about thirty days.
“have seen results in approx 30 days.”
Device failed within four months and refund was difficult to obtain.
“the device only lasted <4 months before it stopped working.”
Device failed within four months and refund was difficult to obtain.
“the device only lasted <4 months before it stopped working.”
Customer service helped recover a lost package and inspired confidence.
“Solawave has gone above and beyond to help me with a lost package.”
Customer service helped recover a lost package and inspired confidence.
“Solawave has gone above and beyond to help me with a lost package.”
Customer support was fast and handled my return efficiently.
“Their customer support is amazing and so fast!”
Customer support was fast and handled my return efficiently.
“Their customer support is amazing and so fast!”
Safety contraindications were not clearly disclosed and returns were difficult.
“instruction manual lists safety contraindications (visible veins/redness)”
Safety contraindications were not clearly disclosed and returns were difficult.
“instruction manual lists safety contraindications (visible veins/redness)”
Product developed wiring issues and company refused a refund.
“This product has wiring issues”
Product developed wiring issues and company refused a refund.
“This product has wiring issues”
Mask improved neck appearance before wedding and service replaced frayed cord.
“I looove my red light therapy neck & chest mask from Solawave.”
Mask improved neck appearance before wedding and service replaced frayed cord.
“I looove my red light therapy neck & chest mask from Solawave.”
Customer service promised a replacement but failed to follow through.
“This time the customer service did NOT follow through.”
Customer service promised a replacement but failed to follow through.
“This time the customer service did NOT follow through.”
After trying two masks, this one performed best with great results.
“I’ve had 2 masks and this by far is the one I would recommend~Great Results!”
After trying two masks, this one performed best with great results.
“I’ve had 2 masks and this by far is the one I would recommend~Great Results!”
Customer service made an exception and replaced a faulty device.
“thanks to his efforts, Solawave determined to replace my device.”
Customer service made an exception and replaced a faulty device.
“thanks to his efforts, Solawave determined to replace my device.”
Luke resolved a product issue and earned a loyal customer.
“Luke went above and beyond to solve it for me.”
Luke resolved a product issue and earned a loyal customer.
“Luke went above and beyond to solve it for me.”
Company proactively confirmed shipping address before sending purchase.
“reached out to check that my shipping address was correct”
Company proactively confirmed shipping address before sending purchase.
“reached out to check that my shipping address was correct”
Customer service quickly troubleshot charging issue and resolved it.
“they responded within minutes and arranged for a representative to call me back.”
Customer service quickly troubleshot charging issue and resolved it.
“they responded within minutes and arranged for a representative to call me back.”
Customer service helped with ordering and device usage.
“Mary was so helpful with my ordering and finding what was best for me.”
Product and charger failed after few uses; warranty response delayed.
“the charger failed.”
Company provided continuous support but product didn't suit skin.
“Excellent experience all around with Solawave.”
Customer service resolved an issue and exceeded expectations.
“Amazing product and great customer service - they went above and beyond to resolve the issue .”
Return portal and process were slow and difficult to access.
“Terrible return service.”
Easy site, responsive service, and noticeable skin improvements.
“Customer service is responsive, pleasant, and helpful.”
Customer service quickly replaced a faulty battery pack.
“They answered my email lightning fast and shipped out a replacement”
Customer service promptly replaced a broken wand.
“Customer service was efficient and prompt with a replacement.”
Company accepted return and issued a full refund after contact.
“I got a full refund!”
Helpful chat with Mary provided information and led to purchase.
“had such a great chat with Mary.”
Immediate responses from customer service; enjoying the product.
“Excellent service, immediate responses to questions.”
Company promptly sent a replacement after carrier lost the package.
“they promptly sent me a replacement within two days.”
Customer service handled delivery issues; product showed impressive results.
“I am so pleased with Solawave.”
Company replaced a stolen parcel and was responsive throughout.
“they offered to send a replacement”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
SolaWave is a direct-to-consumer skincare brand focused on at-home red-light therapy devices and related accessories. Consumers researching SolaWave commonly check product pages, usage guidance, warranty and return policies before purchasing. Independent reviews are frequently consulted for device durability, shipping reliability and customer-support responsiveness.