Reviews for SolaWave show a mix of outcomes: many customers praise responsive support, replacements and refunds, and report visible skin benefits. At the same time, a substantial number of reviews describe broken units, charger or battery failures, delayed replies, and shipping or return-portal friction. If you are considering a SolaWave purchase, check the company’s warranty and return policy, retain tracking information, and contact customer support promptly for issues. These reviews suggest weighing potential product benefits against reported reliability and delivery concerns before buying.
Examples from available reviews (Dec 2021 – Feb 2026).
Easy site, responsive service, and noticeable skin improvements.
“Customer service is responsive, pleasant, and helpful.”
Product and charger failed after few uses; warranty response delayed.
“the charger failed.”
Long delivery delays and poor tracking caused major frustration.
“After 22 days I am still waiting for my product.”
Company promptly sent a replacement after carrier lost the package.
“they promptly sent me a replacement within two days.”
Many reviewers describe helpful, responsive customer service and replacements, but several also report slow or inconsistent replies and warranty frustrations.
A small share of reviewers mention cost: some cite high prices or wasted money when products fail, while others accept refunds or replacements.
Site navigation, product information and a skin quiz are praised; a minority report friction with return portals or verification steps.
Numerous users report visible skin improvements, while a notable number report early failures, faulty chargers/batteries or non-working units.
Some reviewers praise proactive outreach and fast replacement shipping; others describe broken tracking links, conflicting updates, and delayed responses.
Overall impressions are split: many customers are satisfied with results and support, while a subset report delivery, return or product-failure issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Product initially helped but later failed; company is sending replacement.
“they are sending me a replacement wand.”
Long delivery delays and poor tracking caused major frustration.
“After 22 days I am still waiting for my product.”
After six weeks daily use, the wand showed little improvement; refund issued.
“I have not seen much improvement in my skin.”
Product lacks a power button and doesn't match instructions.
“Except mine has no power button!”
Item never arrived and company didn't provide a refund or working tracking.
“my item still hasn’t arrived!”
Conflicting communication and mishandled shipping destroyed my confidence.
“The inconsistent communication, lack of accountability, and conflicting information”
I’m so excited to write this review about SolaWave and my experience with them. Their customer service team is absolutely the most professional I ever worked with and they did a great job answering my questions. When I had another question, they got back to me right away. They didn’t ignore me and stood by their product. The product that they provided me really made a difference to my skin. It helps me treat my Rosacea of the face and neck which is very sensitive as well as dry condition and at times triggered by stress or allergies. I recommend the company and it’s products.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
SolaWave is a direct-to-consumer skincare brand focused on at-home red-light therapy devices and related accessories. Consumers researching SolaWave commonly check product pages, usage guidance, warranty and return policies before purchasing. Independent reviews are frequently consulted for device durability, shipping reliability and customer-support responsiveness.