Reviews Analyzed
21
We Collect & Analyze Reviews
Soolinen
Experiences & Reviews
Soolinen is presented online as an apparel seller. If you are researching Soolinen reviews, verify seller details, return policy, shipping origin, and accepted payment protections before ordering. Check size charts, fabric descriptions, and tracking options to reduce surprises on fit, delivery and returns.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
16d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Reports on staff and service are mixed but lean negative: some buyers praise quick, helpful responses while more describe poor handling of returns and refunds.
Share of mentions
Weak
12%
💰
Value for money
Several reviewers felt the items did not justify the price, mentioning cheap-feeling fabrics, low-quality finishes, or partial refunds after returns.
Share of mentions
Weak
7%
⚡
User experience
Order experience varies: some deliveries were fast, others were delayed or missing; multiple customers reported costly or difficult return processes.
Share of mentions
Weak
15%
🔧
Product quality
Product reports split: many customers praise fit, fabric and craftsmanship (notably pants), while others received wrong, damaged or poor-quality items.
Share of mentions
Mixed
27%
📞
Communication
Communication is inconsistent: a number of buyers received prompt replies and tracking updates, but many describe unanswered emails and unclear refund messages.
Share of mentions
Weak
12%
⭐
Overall experience
Overall experiences are mixed: a substantial group is satisfied with style and comfort, while a notable portion reports delivery, return and refund problems.
Share of mentions
Mixed
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Scammed again
"It was the first and last time I will buy anything from Soolinen. I ordered a bag and it took so long to get here but more importantly they sent the w..."
customer
Trustpilot
Oct 01, 2025
Featured for: Wrong item, refund and postage issues
Frgaudulent Sales, osdered product never arrived
"I ordered and paid for 3 midi dresses worth over $250.00. Only 2 were delivered. When I followed up several weeks later up, I was informed by Sales "L..."
Elise H
Trustpilot
Oct 01, 2025
Featured for: Missing shipment and refund dispute
The linen pants are a dream
"The linen pants are a dream! So comfortable and stylish for s..."
Leah Butler
Trustpilot
Oct 01, 2025
Featured for: Positive product quality and fit
I am pretty pleased with my Soo Linen…
"I am pretty pleased with my Soo Linen purchase. It did take a long time to receive my order, but I believe that’s because the clothes are not kept in..."
Diana DeCamps
Trustpilot
Oct 01, 2025
Featured for: Mentions delays but responsive support
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
B
Beare Hunter
trustpilot.com
Oct 01, 2025
My New Favorite Bag
I am obsessed with the tote I bought! It's the perfect size for my laptop a...
c
customer
trustpilot.com
Oct 01, 2025
Scammed again
It was the first and last time I will buy anything from Soolinen. I ordered a bag and it took so long to get here but more importantly they sent the w...
S
Samantha Mountain
trustpilot.com
Oct 01, 2025
Well-Made and Stylish
The craftsmanship is apparent in the pants I ordered. They are well-made, fit tr...
E
Elise H
trustpilot.com
Oct 01, 2025
Frgaudulent Sales, osdered product never arrived
I ordered and paid for 3 midi dresses worth over $250.00. Only 2 were delivered. When I followed up several weeks later up, I was informed by Sales "L...
L
Leah Butler
trustpilot.com
Oct 01, 2025
The linen pants are a dream
The linen pants are a dream! So comfortable and stylish for s...
D
Diana DeCamps
trustpilot.com
Oct 01, 2025
I am pretty pleased with my Soo Linen…
I am pretty pleased with my Soo Linen purchase. It did take a long time to receive my order, but I believe that’s because the clothes are not kept in...
F
Frost Estherd
trustpilot.com
Oct 01, 2025
Effortlessly Cool
This brand just gets it. My new jacket has an effortlessly cool vibe that...
N
Naomi Smith
trustpilot.com
Oct 01, 2025
I bought a sweater for 54.00 it looks…
I bought a sweater for 54.00 it lo...
M
Matte Henry
trustpilot.com
Oct 01, 2025
Nice shirt, color is a bit off
The style and fit of the top are great, and the cotton is really sof...
G
Gigi
trustpilot.com
Oct 01, 2025
Poor quality clothes
Poor quality clothes, not as pictured, colors on web don't match what I received. WAY too small on length as pictured when received. Tried to return i...
G
Genero Kray
trustpilot.com
Oct 01, 2025
Love the Natural Fabrics
It's great to find a store focused on cotton and linen. The top I purchased fe...
N
Norma
trustpilot.com
Oct 01, 2025
Impossible returns or exchages
I liked most items ordered (3) and are considering more, but with size problems on...
A
Albert Shaw
trustpilot.com
Oct 01, 2025
Almost Perfect
Really happy with the cut and fabric of my pants. They're super comfy for a...
K
KAREN KELLY
trustpilot.com
Oct 01, 2025
Not happy tried to make a return
Not happy tried to make a return. Didn't answer my emails. The return is in chinese. Very convenient as no...
R
RUDOLF AMINA
trustpilot.com
Oct 01, 2025
My order arrived faster than expected
My order arrived faster than expected! The blouse is beautiful, well-made, and the...
J
Jo Ann White
trustpilot.com
Oct 01, 2025
They can't improve
They can't improve. They are deceptive and untrustworthy. The dress I received looked absolutely nothing like the dress I ordered. And it was stained...
K
Katherine Morgan
trustpilot.com
Oct 01, 2025
Perfect for Travel
I bought a pair of linen pants for my vacation and they were perfect. The...
L
LD
trustpilot.com
Oct 01, 2025
Purchased hats and two dresses
Purchased hats and two dresses. Hats were not packaged in a box but just wrapped in plastic, creasing and deforming the hats. One hat was coming apart...
K
Kevin Wallace
trustpilot.com
Oct 01, 2025
I stumbled upon SooLinen and I'm so…
I stumbled upon SooLinen and I'm so happy I did. The clothes are perfect for my...
E
Emma Beckman
trustpilot.com
Oct 01, 2025
This store is a gem for stylish and…
This store is a gem for stylish and comfortable work clothes. The pants I...
Conclusion
Reviews show consistent praise for garment fit, fabric feel and certain well-made items, especially pants. At the same time, multiple customers report problems with delivery, missing items, incorrect shipments and returned-refund handling. Communication and return responsiveness are inconsistent: some buyers received prompt replies, others experienced unanswered emails and difficult returns. If you consider buying from Soolinen, review the seller’s stated return policy, confirm shipping timelines, and document items on arrival (photos, tracking). Prefer a payment method with buyer protection and verify any customs or return-shipping costs beforehand.