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We Collect & Analyze Reviews

Soulmia
Experiences & Reviews

Soulmia is an online fashion retailer that lists apparel and accessories for consumers via its website. Product pages typically include photos and size information and the store presents promotions and discount codes. Shoppers comparing retailers often look for details on sizing accuracy, shipping times, return policies, and customer support when researching Soulmia.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 24%
Latest Review 29d
Overall Rating
1.7

Our Analysis

🎯

Service quality

Most reviewers report late or missing deliveries, inconsistent returns handling, small or delayed refunds, and overall poor service responsiveness.

Share of mentions
21%
Weak
💰

Value for money

Many customers say garments feel cheap, prints or materials are low quality, and refunds or return costs reduce perceived value.

Share of mentions
16%
Weak
⚡

User experience

Several reviews describe checkout or cart problems, expired or nonfunctional discount codes, accidental duplicate orders, and address/delivery errors.

Share of mentions
6%
Weak
🔧

Product quality

Common complaints note fabric that feels thin or synthetic, mis-sized items, poor printing or sewing, and items that differ from online photos.

Share of mentions
18%
Weak
📞

Communication

Numerous reviewers report unanswered support emails, no phone/chat options, and delays or lack of follow-up on returns and refunds.

Share of mentions
17%
Weak
⭐

Overall experience

Most reviewers describe negative outcomes — unresolved refunds, poor fit/quality, or service failures; a small share reports satisfactory orders.

Share of mentions
23%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

M
Martina
trustpilot.com Oct 01, 2025

My first bad review

Usually I don’t give bad reviews. But this time I am really upset. The products are very low quality and the size doesn’t fit at all. Everything was r...

S
Steve
trustpilot.com Oct 01, 2025

This is one of the most misleading…

This is one of the most misleading sites I have encountered. The garment I received bore no resemblance to the description on the website. I have trie...

K
Kyra King
trustpilot.com Oct 01, 2025

Fuming

Fuming, I made an order last year and...

A
Andrew
trustpilot.com Oct 01, 2025

If there were zero stars I’d add that

If there were zero stars I’d add that, I bought a jacket from one of their front stores. The jacket was ordered big and still barely fit across my sho...

D
Deb S.
trustpilot.com Oct 01, 2025

Soulmia is like a ghost

Soulmia is like a ghost. One you order something and pay for it, it takes forever to receive your item and you can NEVER get help when you need custom...

U
Ursula Hessler
trustpilot.com Oct 01, 2025

Stolen designs, missing refunds, OH MY!

I ordered some clothing from this site way back in September. While I received the first half of my order, the other half never came. I reached out to...

J
Jenny
trustpilot.com Oct 01, 2025

Never again

Never again. Purchased 3 tops all when received were way way too small. And quality was poor with no fiber content tags or washing instructions. Looks...

P
Patty Holman
trustpilot.com Oct 01, 2025

Buyer beware, shady practices, no communication

Ordered one hoody and was surprised when 2 hoodies arrived. Checked bank records and indeed 2 $30 withdrawals taken. Trying over and over to make cont...

I
Inna Resner
trustpilot.com Oct 01, 2025

NEVER EVER AGAIN!!!

NEVER EVER AGAIN!!!! I've ordered T-Shirt and Hoodie and didn't like the quality. The print smelled terrible and was not the quality I've expected. De...

J
Jenny Harder
trustpilot.com Oct 01, 2025

Spend your money elsewhere!

The quality is incredibly poor and I am sorry to have generated revenue to them. Colors are not as shown. Sizes are not according to size charts. One...

B
Brett Zinn
trustpilot.com Oct 01, 2025

Be cautious of codes and deleting items

I have not received my product yet but this is about trying to order. I have been given 3 different discount "codes" for 15% off. As soon as I receive...

R
Roz
trustpilot.com Oct 01, 2025

I ordered from this company back in Oct…

I ordered from this company back in Oct and they fulfilled the order but changed the delivery address so someone else received my items. They also out...

I
Igor -Z-
trustpilot.com Oct 01, 2025

I've ordered 2 polo t-shirts

I've ordered 2 polo t-shirts. The delivery was delayed and canceled. Then Soulmia sent me again these polos for gr...

P
Pattyjoz
trustpilot.com Oct 01, 2025

Flimsy cheap material. Very deceiving pics

Ordered two very cute sweatshirts. The month long delivery time didn't bother me at all. Very disappointed in the shirts. Very poor quality. These wer...

A
AK
trustpilot.com Oct 01, 2025

Fake photos- a sham

This company is running a sham. They steal photos of high quality clothes from other websites and brands and “recreate” it cheaply with poor quality f...

B
Bernadette C
trustpilot.com Oct 01, 2025

Had no issues.

Bought 8 T-shirts with cute little phrases written on them, I was expecting them to take a good 3-4 weeks to Australia but had them in less than 2, al...

C
Charma Ridgeway
trustpilot.com Oct 01, 2025

DO NOT ORDER FROM THIS COMPANY PRODUCTS…

DO NOT ORDER FROM THIS COMPANY PRODUCTS ARE SUBPAR. FABRIC IS SOME SORT OF SLIMY SLICK POLYESTER. SIZE C...

M
Maryanne
trustpilot.com Oct 01, 2025

The worst quality material imaginable

The worst quality material imaginable. They screen printed my items askew and the images were completely blurry and started peeling in the package. Ne...

s
sheridan morgan
trustpilot.com Oct 01, 2025

I've bought from soulmia a few times

I've bought from soulmia a few times. The first couple of times I bought relatively cheap t-shirts and tops which were as shown and decent quality. Ho...

H
Heather Mast
trustpilot.com Oct 01, 2025

Customer Support

I received both my sweaters with thread coming out at seams, bunched up, needing repaired. Also one sweater the neckline seams didn't even line up, wa...

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Conclusion

Across the provided reviews, recurring issues are late or missing shipments, items that do not match photos or sizing expectations, and limited or slow customer support. Many customers report poor fabric, printing, or sewing quality and difficulties obtaining full refunds without extra cost. A minority of shoppers report acceptable products and timely delivery or successful refunds after escalation. Prospective buyers should verify size charts carefully, document orders and communications, consider ordering a single item first, and prefer payment methods with buyer protection.