Across the provided reviews, recurring issues are late or missing shipments, items that do not match photos or sizing expectations, and limited or slow customer support. Many customers report poor fabric, printing, or sewing quality and difficulties obtaining full refunds without extra cost. A minority of shoppers report acceptable products and timely delivery or successful refunds after escalation. Prospective buyers should verify size charts carefully, document orders and communications, consider ordering a single item first, and prefer payment methods with buyer protection.
Examples from available reviews (Sep 2021 – Feb 2026).
Part of the order never arrived and no refund was received.
“I still have not received my money back”
Was charged twice, received extra item under husband's name, and support didn't respond.
“Trying over and over to make contact with customer support to return one and getting no response”
Discount codes expired upon use and removed items reappeared in cart automatically.
“item I had removed each of these 3 times was also added back into the cart.”
Eight t-shirts arrived quickly and were reasonable quality for the price.
“They are not "premium" shirts but they are reasonable for the price paid.”
Most reviewers report late or missing deliveries, inconsistent returns handling, small or delayed refunds, and overall poor service responsiveness.
Many customers say garments feel cheap, prints or materials are low quality, and refunds or return costs reduce perceived value.
Several reviews describe checkout or cart problems, expired or nonfunctional discount codes, accidental duplicate orders, and address/delivery errors.
Common complaints note fabric that feels thin or synthetic, mis-sized items, poor printing or sewing, and items that differ from online photos.
Numerous reviewers report unanswered support emails, no phone/chat options, and delays or lack of follow-up on returns and refunds.
Most reviewers describe negative outcomes — unresolved refunds, poor fit/quality, or service failures; a small share reports satisfactory orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (41) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Items were low quality, sizing ran small, and no refund was received.
“The products are very low quality and the size doesn’t fit at all.”
Item did not match description and customer support did not respond.
“The garment I received bore no resemblance to the description on the website.”
Order placed last year never arrived and remains undelivered.
“I made an order last year and still have not received any of my items”
Jacket fit poorly, material was cheap, and refund policy was misleading.
“Cheaply made a slimy slick polyester material.”
Orders take very long and customer support is unresponsive.
“Soulmia is like a ghost.”
Part of the order never arrived and no refund was received.
“I still have not received my money back”
Tops were too small and poor quality, and returns were costly.
“Purchased 3 tops all when received were way way too small.”
Was charged twice, received extra item under husband's name, and support didn't respond.
“Trying over and over to make contact with customer support to return one and getting no response”
Products were poor quality, returns required paid shipping, refunds delayed.
“The print smelled terrible and was not the quality I've expected.”
Products were poor quality, colors and sizes inaccurate, and missing items.
“The quality is incredibly poor and I am sorry to have generated revenue to them.”
Discount codes expired upon use and removed items reappeared in cart automatically.
“item I had removed each of these 3 times was also added back into the cart.”
Order delivered to wrong address and customer seeks refund without response.
“they changed the delivery address so someone else received my items.”
After delays, company resent polos for free; shirts were average quality.
“Soulmia sent me again these polos for gratis.”
Sweatshirts were flimsy, poor quality, and did not match photos.
“Very cheap, flimsy material with silkscreen printing.”
Company allegedly uses stolen photos and sells low-quality recreations.
“They steal photos of high quality clothes from other websites”
Eight t-shirts arrived quickly and were reasonable quality for the price.
“They are not "premium" shirts but they are reasonable for the price paid.”
Fabric was slimy polyester, sizing inaccurate, and returns cost too much.
“FABRIC IS SOME SORT OF SLIMY SLICK POLYESTER.”
Printing was misaligned and peeling; garments were poor quality.
“The worst quality material imaginable.”
Hoodie did not match website photos, but customer service issued a refund.
“What I received was not the item shown”
Received faulty sweaters; partial refund offered, later reimbursed shipping after complaint.
“I received both my sweaters with thread coming out at seams”
Bracelets didn't arrive and support didn't respond to refund requests.
“we emailed to ask where the delivery was, no response to their support email”
Item did not match description and customer support did not respond.
“The garment I received bore no resemblance to the description on the website.”
Received wrong size and support did not answer contact attempts.
“I received the wrong size, I ordered a small shirt and they sent me a large one”
After delays, company resent polos for free; shirts were average quality.
“Soulmia sent me again these polos for gratis.”
I received my sweatshirt over a month after ordering them and the first day I wore them they wouldn't even go past my wrist. I can not rate the material as they were too small, even the bigger size. I have sent numerous emails about my sweatshirts. I returned them right away within 2 days. I cannot get a straight answer about the return policy. They say we will evaluate the return first. The sweatshirts still have the tags on them and were returned with 48 hours. This is not going to end well. Customer service is at ZERO. Needless to say, I will never buy from them again EVER!!!
Customer support responded quickly with an update and link.
“As soon as I emailed them asking about an update on my order”
Top arrived early and was liked so much more purchases were made.
“The top came sooner than expected and I loved it”
Dress arrived quickly, fit well, and met expectations for the wedding.
“it arrived quickly, perfectly packaged, and fits like a dream!!”
Reviewer praised product quality and excellent service, expressing high satisfaction.
“This material quality is good.. Awesome product”
Reviewer found site authentic with good products and fast delivery.
“best product and fast delivery”
Products were described as awesome quality and the reviewer liked them.
“Soulmia products quality are awesome and good.”
Product quality was very nice and delivery was fast.
“I received it only three days of ordering.”
Reviewer stated the clothing quality was excellent and loved everything.
“The quality of the clothes is excellent!”
Reviewer loves the site's clothing quality, style, and affordability.
“All the clothes here look good and great quality”
Shipping was slow but items were good quality and reasonably priced.
“The shipment took longer than expected but the items have a good quality”
Reviewer loved the clothing appearance and plans to buy more.
“Amazing looks great love the clothing”
Company apologized and promptly refunded for missing items.
“refund me right away.”
Support didn't respond and reviewer seeks a refund for their order.
“I have emailed the support center and left reviews and still no response”
Hoodie was great quality, cozy, and highly recommended.
“Loved my hoodie from Soulmia. Great quality and so cozy!”
Items were unique, well-made, and comfortable cotton-blend fabrics.
“I'm very impressed with the quality of my order.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Soulmia is an online fashion retailer that lists apparel and accessories for consumers via its website. Product pages typically include photos and size information and the store presents promotions and discount codes. Shoppers comparing retailers often look for details on sizing accuracy, shipping times, return policies, and customer support when researching Soulmia.