Sports Memorabilia
Experiences & Reviews
Sports Memorabilia is an e-commerce retailer of sports collectibles and autographed items such as photos, jerseys, balls and plaques. Shoppers typically research authentication, shipping, return policies, and customer-service support before purchasing higher-value memorabilia.
Overview & Key Metrics
Our Analysis
Service quality
Many reviews praise specific customer-service agents for resolving problems quickly, while many others report order errors, delays and poor resolutions.
Value for money
Several customers report deceptive pricing, unrefunded rush fees, voided orders, or poor value for costly purchases and unclear refund handling.
User experience
Reports note site and checkout problems: undisclosed return terms, inventory not updated, missing tracking, and repetitive or unhelpful chat responses.
Product quality
Multiple complaints reference item condition and authenticity concerns, including forged or faint signatures, damaged goods, and incorrect items shipped.
Communication
Customers frequently cite responsive named agents, but others describe missed notifications, long hold times, conflicting status updates and poor chat support.
Overall experience
Reviewers are split: many report positive issue resolution by staff, while many others report delays, unkept promises and loss of trust in purchases.
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Data Collection
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Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
Forged signature!
"I purchased a Derek Jeter signed 8x10 from this company back on February 9, 2016. I just found out today the autograph is actually forged. Fake!!! I w..."
I ordered an autographed plaque for myโฆ
"I ordered an autographed plaque for my brother's birthday and I paid an extra $25 for Rush delivery which stated that it would be here by my brother's..."
Cristin was a lifesaver!
"Cristin provided me with excellent customer service..."
Pure bait and switch
"Pure bait and switch! Item ordered was not the same as item shipped. Customer service very difficult to contact via phone (45+ minutes in q..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: External Source (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Forged signature!
I purchased a Derek Jeter signed 8x10 from this company back on February 9, 2016. I just found out today the autograph is actually forged. Fake!!! I w...
Horrible Operations From This Company
Horrible Operations From This Company Ordered something for Father's Day and was supposed to be here in time for Father's Day. Not only did it not com...
I ordered an autographed plaque for myโฆ
I ordered an autographed plaque for my brother's birthday and I paid an extra $25 for Rush delivery which stated that it would be here by my brother's...
Fake,Unreliable and Untrustworthy
About six weeks ago, my wife bought a costly gift for me from their store, hoping it would arrive in time for Christmas. Now, on Christmas Eve, we sti...
I am very disappointed
I am very disappointed. Order got delayed w/out any notification and ruined Christmas for my daughter. I ordered something for my daughter for Christm...
Pure bait and switch
Pure bait and switch! Item ordered was not the same as item shipped. Customer service very difficult to contact via phone (45+ minutes in q...
Pricing for this site is horrible
Pricing for this site is horrible. Changes all the time and when they run a sale, they jack up the prices to make it seem like youโ...
I ordered a jersey with them and theyโฆ
I ordered a jersey with them and they โvoidedโ my order first with out contacting me before doing so and when I contacted them about it they said it w...
Heartbroken
Heartbroken. Thousands were spent on a signed ball that has almost no sig...
I ordered an item
I ordered an item. They shipped three. I spoke to them both by phone and email and left them know I only wanted the one item. That the other two were...
5 Star Service
Cristin was instrumental in locating my p...
Cristin was the best!
I have purchased before from Sportsmemorabilia and never had any issues. This is my first experience...
Cristin was a lifesaver!
Cristin provided me with excellent customer service...
5 stars
Sheilah provided excellent customer se...
Lilly was quick in responding to myโฆ
Lilly was quick in responding to my concern and following u...
Lilly was awesome in assisting with anโฆ
Lilly was awesome in assisting with an issue I had. She was quick to r...
I am trying to contact this companyโฆ
I am trying to contact this company about a defective item I received. This was a gift that the recipient did not open until 2 days after Christmas. D...
Lilly
Although Sports Memorabilia had issues meeting my order which caused a long delay in these items being shipped, Lilly from customer service went above...
Alejandra Was A Total Pro!
I had an issue with an item that was damaged in transit. I was lucky enough to have Alejandra assist me with my issue. She was the consummat...
RUTH
RUTH, was her name simply amazing. It was my second time calling today and she was so attentive to my needs...
Conclusion
Reviews for Sports Memorabilia show a clear pattern: named customer-service representatives often resolve issues quickly, but recurring operational problems appear in other reports. Common concerns include delayed or missing shipments, unclear tracking and return terms, pricing or refund disputes, and occasional authenticity or item-condition complaints. If you consider a purchase, request tracking and confirmation of return/refund terms up front, and for high-value autographs ask about provenance or third-party authentication. Read listings carefully, keep documentation of payments and communications, and verify rush-shipping guarantees before paying extra.