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We Collect & Analyze Reviews

Sports Memorabilia
Experiences & Reviews

Sports Memorabilia is an e-commerce retailer of sports collectibles and autographed items such as photos, jerseys, balls and plaques. Shoppers typically research authentication, shipping, return policies, and customer-service support before purchasing higher-value memorabilia.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 48%
Latest Review 86d
Overall Rating
2.9

Our Analysis

๐ŸŽฏ

Service quality

Many reviews praise specific customer-service agents for resolving problems quickly, while many others report order errors, delays and poor resolutions.

Share of mentions
26%
Mixed
๐Ÿ’ฐ

Value for money

Several customers report deceptive pricing, unrefunded rush fees, voided orders, or poor value for costly purchases and unclear refund handling.

Share of mentions
10%
Weak
โšก

User experience

Reports note site and checkout problems: undisclosed return terms, inventory not updated, missing tracking, and repetitive or unhelpful chat responses.

Share of mentions
4%
Weak
๐Ÿ”ง

Product quality

Multiple complaints reference item condition and authenticity concerns, including forged or faint signatures, damaged goods, and incorrect items shipped.

Share of mentions
7%
Weak
๐Ÿ“ž

Communication

Customers frequently cite responsive named agents, but others describe missed notifications, long hold times, conflicting status updates and poor chat support.

Share of mentions
25%
Mixed
โญ

Overall experience

Reviewers are split: many report positive issue resolution by staff, while many others report delays, unkept promises and loss of trust in purchases.

Share of mentions
29%
Mixed

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

T
Tim Medeiros
External Source Jul 22, 2025

Forged signature!

I purchased a Derek Jeter signed 8x10 from this company back on February 9, 2016. I just found out today the autograph is actually forged. Fake!!! I w...

K
Kyle Malin
External Source Jul 14, 2025

Horrible Operations From This Company

Horrible Operations From This Company Ordered something for Father's Day and was supposed to be here in time for Father's Day. Not only did it not com...

a
antonio Estoque
External Source Jun 04, 2025

I ordered an autographed plaque for myโ€ฆ

I ordered an autographed plaque for my brother's birthday and I paid an extra $25 for Rush delivery which stated that it would be here by my brother's...

A
Andrew Fox
External Source Dec 24, 2024

Fake,Unreliable and Untrustworthy

About six weeks ago, my wife bought a costly gift for me from their store, hoping it would arrive in time for Christmas. Now, on Christmas Eve, we sti...

T
Tracy Massaro
External Source Dec 19, 2024

I am very disappointed

I am very disappointed. Order got delayed w/out any notification and ruined Christmas for my daughter. I ordered something for my daughter for Christm...

R
Rod
External Source Nov 07, 2024

Pure bait and switch

Pure bait and switch! Item ordered was not the same as item shipped. Customer service very difficult to contact via phone (45+ minutes in q...

N
NB
External Source Jul 05, 2024

Pricing for this site is horrible

Pricing for this site is horrible. Changes all the time and when they run a sale, they jack up the prices to make it seem like youโ€™...

C
Caitlyn Cressman
External Source Jun 03, 2024

I ordered a jersey with them and theyโ€ฆ

I ordered a jersey with them and they โ€œvoidedโ€ my order first with out contacting me before doing so and when I contacted them about it they said it w...

S
Sonia
External Source May 28, 2024

Heartbroken

Heartbroken. Thousands were spent on a signed ball that has almost no sig...

J
Jeff Kiser
External Source May 23, 2024

I ordered an item

I ordered an item. They shipped three. I spoke to them both by phone and email and left them know I only wanted the one item. That the other two were...

K
Karen
External Source Feb 15, 2024

5 Star Service

Cristin was instrumental in locating my p...

M
Michael Neto
External Source Feb 08, 2024

Cristin was the best!

I have purchased before from Sportsmemorabilia and never had any issues. This is my first experience...

J
Jay Destino
External Source Feb 07, 2024

Cristin was a lifesaver!

Cristin provided me with excellent customer service...

J
Jason Berge
External Source Jan 19, 2024

5 stars

Sheilah provided excellent customer se...

K
Katelyn Haley
External Source Jan 11, 2024

Lilly was quick in responding to myโ€ฆ

Lilly was quick in responding to my concern and following u...

E
Eric Harfst
External Source Jan 09, 2024

Lilly was awesome in assisting with anโ€ฆ

Lilly was awesome in assisting with an issue I had. She was quick to r...

C
Connie Roth
External Source Dec 29, 2023

I am trying to contact this companyโ€ฆ

I am trying to contact this company about a defective item I received. This was a gift that the recipient did not open until 2 days after Christmas. D...

B
Bob Toms
External Source Dec 29, 2023

Lilly

Although Sports Memorabilia had issues meeting my order which caused a long delay in these items being shipped, Lilly from customer service went above...

R
RICARDO AVILA
External Source Dec 20, 2023

Alejandra Was A Total Pro!

I had an issue with an item that was damaged in transit. I was lucky enough to have Alejandra assist me with my issue. She was the consummat...

J
James grizzle
External Source Dec 12, 2023

RUTH

RUTH, was her name simply amazing. It was my second time calling today and she was so attentive to my needs...

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Conclusion

Reviews for Sports Memorabilia show a clear pattern: named customer-service representatives often resolve issues quickly, but recurring operational problems appear in other reports. Common concerns include delayed or missing shipments, unclear tracking and return terms, pricing or refund disputes, and occasional authenticity or item-condition complaints. If you consider a purchase, request tracking and confirmation of return/refund terms up front, and for high-value autographs ask about provenance or third-party authentication. Read listings carefully, keep documentation of payments and communications, and verify rush-shipping guarantees before paying extra.