Reviews Analyzed
21
We Collect & Analyze Reviews
Sports Memorabilia
Experiences & Reviews
Sports Memorabilia is an e-commerce retailer of sports collectibles and autographed items such as photos, jerseys, balls and plaques. Shoppers typically research authentication, shipping, return policies, and customer-service support before purchasing higher-value memorabilia.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
86d
Overall Rating
2.9
Our Analysis
🎯
Service quality
Many reviews praise specific customer-service agents for resolving problems quickly, while many others report order errors, delays and poor resolutions.
Share of mentions
Mixed
26%
💰
Value for money
Several customers report deceptive pricing, unrefunded rush fees, voided orders, or poor value for costly purchases and unclear refund handling.
Share of mentions
Weak
10%
⚡
User experience
Reports note site and checkout problems: undisclosed return terms, inventory not updated, missing tracking, and repetitive or unhelpful chat responses.
Share of mentions
Weak
4%
🔧
Product quality
Multiple complaints reference item condition and authenticity concerns, including forged or faint signatures, damaged goods, and incorrect items shipped.
Share of mentions
Weak
7%
📞
Communication
Customers frequently cite responsive named agents, but others describe missed notifications, long hold times, conflicting status updates and poor chat support.
Share of mentions
Mixed
25%
⭐
Overall experience
Reviewers are split: many report positive issue resolution by staff, while many others report delays, unkept promises and loss of trust in purchases.
Share of mentions
Mixed
29%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Forged signature!
"I purchased a Derek Jeter signed 8x10 from this company back on February 9, 2016. I just found out today the autograph is actually forged. Fake!!! I w..."
Tim Medeiros
External Source
Jul 22, 2025
Featured for: Authenticity concern product-quality complaint
I ordered an autographed plaque for my…
"I ordered an autographed plaque for my brother's birthday and I paid an extra $25 for Rush delivery which stated that it would be here by my brother's..."
antonio Estoque
External Source
Jun 04, 2025
Featured for: Paid rush fee not honored
Cristin was a lifesaver!
"Cristin provided me with excellent customer service..."
Jay Destino
External Source
Feb 07, 2024
Featured for: Positive customer-service resolution example
Pure bait and switch
"Pure bait and switch! Item ordered was not the same as item shipped. Customer service very difficult to contact via phone (45+ minutes in q..."
Rod
External Source
Nov 07, 2024
Featured for: Bait-and-switch contact difficulty
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
T
Tim Medeiros
External Source
Jul 22, 2025
Forged signature!
I purchased a Derek Jeter signed 8x10 from this company back on February 9, 2016. I just found out today the autograph is actually forged. Fake!!! I w...
K
Kyle Malin
External Source
Jul 14, 2025
Horrible Operations From This Company
Horrible Operations From This Company Ordered something for Father's Day and was supposed to be here in time for Father's Day. Not only did it not com...
a
antonio Estoque
External Source
Jun 04, 2025
I ordered an autographed plaque for my…
I ordered an autographed plaque for my brother's birthday and I paid an extra $25 for Rush delivery which stated that it would be here by my brother's...
A
Andrew Fox
External Source
Dec 24, 2024
Fake,Unreliable and Untrustworthy
About six weeks ago, my wife bought a costly gift for me from their store, hoping it would arrive in time for Christmas. Now, on Christmas Eve, we sti...
T
Tracy Massaro
External Source
Dec 19, 2024
I am very disappointed
I am very disappointed. Order got delayed w/out any notification and ruined Christmas for my daughter. I ordered something for my daughter for Christm...
R
Rod
External Source
Nov 07, 2024
Pure bait and switch
Pure bait and switch! Item ordered was not the same as item shipped. Customer service very difficult to contact via phone (45+ minutes in q...
N
NB
External Source
Jul 05, 2024
Pricing for this site is horrible
Pricing for this site is horrible. Changes all the time and when they run a sale, they jack up the prices to make it seem like you’...
C
Caitlyn Cressman
External Source
Jun 03, 2024
I ordered a jersey with them and they…
I ordered a jersey with them and they “voided” my order first with out contacting me before doing so and when I contacted them about it they said it w...
S
Sonia
External Source
May 28, 2024
Heartbroken
Heartbroken. Thousands were spent on a signed ball that has almost no sig...
J
Jeff Kiser
External Source
May 23, 2024
I ordered an item
I ordered an item. They shipped three. I spoke to them both by phone and email and left them know I only wanted the one item. That the other two were...
K
Karen
External Source
Feb 15, 2024
5 Star Service
Cristin was instrumental in locating my p...
M
Michael Neto
External Source
Feb 08, 2024
Cristin was the best!
I have purchased before from Sportsmemorabilia and never had any issues. This is my first experience...
J
Jay Destino
External Source
Feb 07, 2024
Cristin was a lifesaver!
Cristin provided me with excellent customer service...
J
Jason Berge
External Source
Jan 19, 2024
5 stars
Sheilah provided excellent customer se...
K
Katelyn Haley
External Source
Jan 11, 2024
Lilly was quick in responding to my…
Lilly was quick in responding to my concern and following u...
E
Eric Harfst
External Source
Jan 09, 2024
Lilly was awesome in assisting with an…
Lilly was awesome in assisting with an issue I had. She was quick to r...
C
Connie Roth
External Source
Dec 29, 2023
I am trying to contact this company…
I am trying to contact this company about a defective item I received. This was a gift that the recipient did not open until 2 days after Christmas. D...
B
Bob Toms
External Source
Dec 29, 2023
Lilly
Although Sports Memorabilia had issues meeting my order which caused a long delay in these items being shipped, Lilly from customer service went above...
R
RICARDO AVILA
External Source
Dec 20, 2023
Alejandra Was A Total Pro!
I had an issue with an item that was damaged in transit. I was lucky enough to have Alejandra assist me with my issue. She was the consummat...
J
James grizzle
External Source
Dec 12, 2023
RUTH
RUTH, was her name simply amazing. It was my second time calling today and she was so attentive to my needs...
Conclusion
Reviews for Sports Memorabilia show a clear pattern: named customer-service representatives often resolve issues quickly, but recurring operational problems appear in other reports. Common concerns include delayed or missing shipments, unclear tracking and return terms, pricing or refund disputes, and occasional authenticity or item-condition complaints. If you consider a purchase, request tracking and confirmation of return/refund terms up front, and for high-value autographs ask about provenance or third-party authentication. Read listings carefully, keep documentation of payments and communications, and verify rush-shipping guarantees before paying extra.