Many customers describe repeat fulfillment issues, including long shipping delays, canceled orders, and wrong items sent. Several reviews call out specific service agents who fixed problems quickly and earned high praise. Reports on condition and authenticity conflict, ranging from pristine signed photos to claims of forgeries and invalid holograms. A smaller set of reviewers also flags pricing practices and return terms they say were not clearly disclosed.
Examples from available reviews (Nov 2021 – Feb 2026).
Order delay shows five-and-a-half months to ship, described as deceptive.
“Five and a half months to ship!!!!”
Cristin quickly resolved the issue and responded promptly.
“She resolved it quickly and responded quickly!”
Purchased signed photo turned out to be forged according to reviewer.
“autograph is actually forged. Fake!!!”
Ordered two signed photos that arrived pristine and as described with COA.
“came in pristine condition and as described and came with coa”
Most negative feedback centers on fulfillment breakdowns: long shipping waits, orders later canceled, and packages sent to the wrong address. Several customers say they received extra items or the wrong products and then faced delayed or missing refunds. On the positive side, reviewers repeatedly name staff who located packages, arranged replacements, and wrapped up cases quickly.
Several reviewers questioned pricing consistency and said sale pricing felt inflated or misleading. Complaints about high list prices and sudden price shifts appear, though less often than shipping and fulfillment issues. A small number of buyers also report paying for expedited shipping but not getting fast delivery.
Ordering frustrations come up often, including items shown as in stock when they were not and orders automatically voided without notice. Some customers report return windows they say were hard to spot, plus difficulty canceling or returning purchases. Others describe smooth phone orders and clear help from representatives, suggesting the experience varies by channel.
Some reviews say items arrived in excellent condition and matched the listing. Others report condition worse than advertised, signatures that look forged or nearly gone, and authentication markers they say were invalid. Together, these accounts point to uneven quality checks or listing accuracy.
Negative reviews often cite poor communication, including missing shipping updates, support that was hard to reach, and unexpected account actions. A recurring bright spot is praise for named staff who followed up quickly, shared detailed tracking help, and contacted vendors directly. A few customers also describe concerning outreach patterns and policy language so buried that it limited returns.
Feedback splits sharply between frequent one-star complaints about operations and many five-star posts praising staff who stepped in to solve a specific problem. Much of the frustration comes from slow refunds, canceled orders, and items marked available when they were not. When representatives actively intervened, reviewers credited those agents with saving orders or arranging replacements.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Sitejabber (20) · Trustpilot (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order delay shows five-and-a-half months to ship, described as deceptive.
“Five and a half months to ship!!!!”
Order delay shows five-and-a-half months to ship, described as deceptive.
“Five and a half months to ship!!!!”
Company refused to reframe a certified autograph due to purchase date and missing order number.
“They refused to help me saying that since it was purchased before 2011”
Company refused to reframe a certified autograph due to purchase date and missing order number.
“They refused to help me saying that since it was purchased before 2011”
Helmet case order delayed then canceled despite website showing in stock.
“their website says in stock, ships within 5 days.”
Helmet case order delayed then canceled despite website showing in stock.
“their website says in stock, ships within 5 days.”
Ordered two signed photos that arrived pristine and as described with COA.
“came in pristine condition and as described and came with coa”
Ordered two signed photos that arrived pristine and as described with COA.
“came in pristine condition and as described and came with coa”
Coin arrived in worse condition than described, feeling scammed.
“it was at best Good condition.”
Coin arrived in worse condition than described, feeling scammed.
“it was at best Good condition.”
Purchased signed photo turned out to be forged according to reviewer.
“autograph is actually forged. Fake!!!”
Order missed Father's Day delivery and company provided no notification.
“Horrible operations”
Paid extra for rush shipping but delivery missed and refund refused.
“wouldn't even refund the additional $25.”
Gift never shipped because item was actually not in stock despite promises.
“item was never actually in stock.”
Delayed order with no tracking and unhelpful customer service ruined Christmas.
“will never shop here again.”
Received a different item, couldn't cancel, and customer service was hard to reach.
“Pure bait and switch!”
Prices change frequently and sales appear deceptive and inflated.
“Very deceptive.”
Order voided without notice and refund delayed, requiring bank investigation.
“voided my order first with out contacting me before doing so”
They sent three items when one was ordered and refused the return.
“I placed an order for one item. They sent me three.”
Paid thousands for signed ball but signature is nearly missing and service unhelpful.
“Thousands were spent on a signed ball that has almost no signature.”
Company shipped three items when only one ordered and refused return.
“They strung me on for a couple of weeks then told me that wouldn’t do a return.”
Cristin located the package and ensured it shipped.
“Cristin was instrumental in locating my package and getting it shipped.”
Cristin quickly resolved the issue and responded promptly.
“She resolved it quickly and responded quickly!”
Cristin quickly resolved an issue and responded promptly.
“Cristin was great!”
Cristin provided excellent customer service, prompting continued shopping.
“Cristin provided me with excellent customer service!”
Sheilah gave excellent customer service and was pleasant to talk with.
“Sheilah provided excellent customer service and was a pleasure to talk with.”
Lilly responded quickly and followed up with vendors on purchase question.
“Lilly was quick in responding to my concern”
Lilly responded quickly and efficiently resolved the issue.
“Lilly was awesome in assisting with an issue I had.”
Lilly from customer service went above and beyond in making timely assistance.
“Lilly provided outstanding customer service in providing timely assistance.”
Defective gift couldn't be returned due to hidden 48-hour policy and no contact.
“Deeply imbedded in the site is a disclaimer that you must start a return within 48!hours”
Lilly provided outstanding customer service and remedied shipping delays.
“Lilly from customer service went above and beyond”
Alejandra promptly resolved a damaged-in-transit item professionally.
“She was the consummate pro and quickly responded to every message”
Ruth was attentive and helped resolve the issue during two calls.
“she was so attentive to my needs and was able to help me get resolution in my issue.”
Ruth was helpful and promptly answered the question.
“Ruth was very helpful and contacted me ASAP”
Sarah provided reassuring, efficient, and friendly customer service.
“Sarah truly epitomizes the essence of excellent Customer Service”
Phone order was informative and prompt; selection and answers were helpful.
“the service was informative and prompt.”
Cristin provided clear instructions and secured a quick replacement for damage.
“I very quickly got a replacement which was perfect.”
Item shipped to wrong town without address; reviewer unsure about reimbursement.
“Never received the item and it was just sent to the town over from me”
Orders automatically cancel and account bans occur despite correct information.
“they automatically cancel my order and ban my account”
Site prices appeared absurdly high and inconsistent with market prices.
“Absolutely rediculous.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sports Memorabilia runs an online store focused on collectible sports items. Listings commonly include signed autographs, trading cards, game-used bats and balls, framed photos, and display or helmet cases. Customers can order online or by phone and choose from available shipping options. Product pages show descriptions, prices, and shipping details for collectors and gift buyers.