Reviews Analyzed
21
We Collect & Analyze Reviews
Spring Step Shoes
Experiences & Reviews
Spring Step Shoes is a footwear brand and online retailer offering a range of women’s shoes, boots and sandals. Shoppers frequently research fit, comfort, returns and customer support when evaluating the brand. This summary aggregates buyer feedback to help consumers assess product quality, ordering experience and service.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
22d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers describe responsive customer service and timely shipping; a minority report slow or frustrating exchanges and returns.
Share of mentions
Strong
21%
💰
Value for money
A small number of reviewers describe affordable prices and a rewards program; there is limited data on broader value perceptions.
Share of mentions
Mixed
3%
⚡
User experience
Reviewers frequently report an easy online ordering process and clear website navigation; exchanges are described as straightforward by several buyers.
Share of mentions
Strong
7%
🔧
Product quality
Many customers report well-made, comfortable shoes with good arch support; a smaller set report sizing inconsistencies or receiving the wrong item.
Share of mentions
Strong
27%
📞
Communication
Customers commonly report quick responses and helpful phone support; isolated reports describe poor resolution after order errors.
Share of mentions
Strong
10%
⭐
Overall experience
Overall impressions are largely positive, emphasizing comfort, fit and timely delivery, with a few negative experiences tied to order errors or returns.
Share of mentions
Strong
31%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Sandals
"I had a prolific experience at Spring Step. I ordered for a pair of sandals and from start to finish, I was coordinated with customer support who followed up on my order and ensured that it would be delivered in time for the occasion. Infact, my shoes shipped quickly and arrived on time to my doorstep more than expected! They offer wide variety of styles and colors to choose from and their prices are affordable. The quality of the shoes is good and so far. The packaging was also very nice & the box was too cute to throw away! I will be ordering from them again."
Janet L.
Collected.reviews
Dec 12, 2021
Featured for: mentions shipping, price, product quality
September 2, 2025
"August 26, 2025 I LOVE all of my L’ARTISTE SHOE’S!! I order all my L’ARTISTE SHOES from, Spring Step Shoes! They are the most comfortable shoes, with..."
Sheri Shon
Trustpilot
Oct 01, 2025
Featured for: detailed praise for service and product
Wrong item received, below average resolution
"I ordered the green Fusaro loafers. After waiting a week for them to arrive, I opened the package and inside were grey fusaro loafers. I emailed askin..."
Justin Manganiello
Trustpilot
Oct 01, 2025
Featured for: wrong item, poor exchange resolution
I wear spring step a lot
"I wear spring step a lot, but mostly L’artiste. This particular pair which was not L’artiste was a 9 1/2 to 10. They are too small. I could not return..."
Anne Padinske
Trustpilot
Oct 01, 2025
Featured for: size and return difficulties described
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
L
Linda
trustpilot.com
Oct 01, 2025
Spring step footwear: Comfy & beautiful
When I first saw L’Artiste shoes at DSW I was sold. They are beautifully designed and extremely comfortable! When I found their website I ordered some...
M
Meg McKinley
trustpilot.com
Oct 01, 2025
Came back for a 2nd pair of this shoe - just in a different color!
This is my second pair of the same style of spring step shoes. The reason I bought a second pair is because they are the mo...
J
JP
trustpilot.com
Oct 01, 2025
Easy ordering, reviews are helpful.
Easy ordering, nice we...
M
MaryG
trustpilot.com
Oct 01, 2025
Beautiful shoes
Beautiful shoes, like works of art. Very com...
L
Lisa B.
trustpilot.com
Oct 01, 2025
Shoes are amazingly comfortable.
The shoes are amazingly comfortable...
A
Anne Padinske
trustpilot.com
Oct 01, 2025
I wear spring step a lot
I wear spring step a lot, but mostly L’artiste. This particular pair which was not L’artiste was a 9 1/2 to 10. They are too small. I could not return...
S
Sheri Shon
trustpilot.com
Oct 01, 2025
September 2, 2025
August 26, 2025 I LOVE all of my L’ARTISTE SHOE’S!! I order all my L’ARTISTE SHOES from, Spring Step Shoes! They are the most comfortable shoes, with...
R
Rosemary Nishikawa
trustpilot.com
Oct 01, 2025
I ordered 2 pairs of sandals
I ordered 2 pairs of sandals, one pair is the...
J
Justin Manganiello
trustpilot.com
Oct 01, 2025
Wrong item received, below average resolution
I ordered the green Fusaro loafers. After waiting a week for them to arrive, I opened the package and inside were grey fusaro loafers. I emailed askin...
K
Kathy
trustpilot.com
Oct 01, 2025
My shoes fit perfectly
My shoes fit perfectly! I was thril...
R
Rae Richard
trustpilot.com
Oct 01, 2025
Slippers are well made
Slippers are well made. W...
J
J. Zak
trustpilot.com
Oct 01, 2025
Straight forward online order process
Straight forward online...
C
CC
trustpilot.com
Oct 01, 2025
Beautiful!
...
d
dee collins
trustpilot.com
Oct 01, 2025
Order comes on time + shoes usually fit…
Order comes on time + sho...
F
Frances
trustpilot.com
Oct 01, 2025
Always great service!
Always great service! Always c...
E
Edith
trustpilot.com
Oct 01, 2025
Customer service was great
Customer service was great. Shoes are beautiful...
C
Christina Leneweaver
trustpilot.com
Oct 01, 2025
Great customer service
Anytime I’ve reached out for questions, returns or exchanges, the customer service has been phenomenal. Quick responses with transparency...
J
Jean
trustpilot.com
Oct 01, 2025
Comfort and Quality…
Comfort and quality for b...
p
pamela henkels
trustpilot.com
Oct 01, 2025
always great comfortable and get many…
always great comfortable...
M
Meralee
trustpilot.com
Oct 01, 2025
Refunded my money quickly when my shoe…
Refunded my money quickly when my shoe...
Conclusion
Customer feedback for Spring Step Shoes is predominantly positive on comfort, build quality and delivery speed: many reviewers praise cushioning, arch support and quick shipping. Several reviews highlight good customer service and helpful phone support during exchanges or stock checks. However, a minority report issues such as receiving the wrong item, slow resolution on replacements, and inconsistent sizing (notably with some European sizing). If you plan to buy, check recent customer comments on sizing, confirm the returns/exchange policy before purchase, and contact customer service if you need inventory or fit help.