Customer feedback for Spring Step Shoes is predominantly positive on comfort, build quality and delivery speed: many reviewers praise cushioning, arch support and quick shipping. Several reviews highlight good customer service and helpful phone support during exchanges or stock checks. However, a minority report issues such as receiving the wrong item, slow resolution on replacements, and inconsistent sizing (notably with some European sizing). If you plan to buy, check recent customer comments on sizing, confirm the returns/exchange policy before purchase, and contact customer service if you need inventory or fit help.
Examples from available reviews (Sep 2018 – Feb 2026).
Customer support coordinated order; shoes arrived quickly and quality is good.
“Infact, my shoes shipped quickly and arrived on time to my doorstep more than expected!”
L’Artiste shoes are comfortable and staff provide excellent assistance.
“I LOVE all of my L’ARTISTE SHOE’S!!”
Wrong color loafers were sent and replacement process was slow and unhelpful.
“Poor customer service for an error you made.”
Non L’Artiste pair ran small and couldn't be returned after wearing.
“They are too small.”
Most reviewers describe responsive customer service and timely shipping; a minority report slow or frustrating exchanges and returns.
A small number of reviewers describe affordable prices and a rewards program; there is limited data on broader value perceptions.
Reviewers frequently report an easy online ordering process and clear website navigation; exchanges are described as straightforward by several buyers.
Many customers report well-made, comfortable shoes with good arch support; a smaller set report sizing inconsistencies or receiving the wrong item.
Customers commonly report quick responses and helpful phone support; isolated reports describe poor resolution after order errors.
Overall impressions are largely positive, emphasizing comfort, fit and timely delivery, with a few negative experiences tied to order errors or returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Website orders suffered stock errors, wrong shipment, and delayed refunds.
“I received nothing of what I ordered.”
Purchased at Kohl’s; shoes had vibrant colors, quality workmanship, and fast delivery.
“Love the vibrant colors of the pure leather shoes”
Sandals are comfortable but ran small despite size recommendation.
“They are extremely comfortable and very nice to look at.”
Reviewer found the Mazie shoe poorly made with inferior materials.
“uses an inferior velcro in the place of a buckle.”
After three wears both heels detached and shoes failed.
“The third time both heels came off.”
Discounted boots were poor quality with coming apart stitching and cracked leather.
“the stitching was coming apart.”
Sandals are cute but poorly made; stitching and soles deteriorated.
“they are very cute but not well made.”
Received worn shoes, customer service failed to refund and gave conflicting responses.
“Customer service is deplorable.”
Customer service promptly sent a replacement sandal flower.
“they were able to send me another one!”
Unexpected additional freight fee charged later, causing concern over billing.
“Charged an extra $120 for "Additional Freight Fees”
Customer service was disappointing after receiving ripped brand-new boots.
“Very disappointed in the customer service that I received.”
Two L'Artiste pairs tore in the same spot, suggesting a manufacturing problem.
“they both tore in the exact same spot.”
Reviewer owns several pairs and will continue buying these quality shoes.
“BEAUTIFUL, QUALITY, ARTISTIC SHOES.”
Their customer service is responsive and courteous.
“Always responsive and courteous 😊”
Order never received; reviewer calls it fraud and is contacting the BBB.
“Order shoes never received them fraud contacting BBB”
Reviewer alleges shipment was marked delivered locally despite living across the country.
“THIS PLACE IS A FRAUD.”
Shoes are beautiful and comfortable, boosting reviewer confidence.
“Beautiful, and comfortable shoes.”
Boots' surface layer peeled after limited use and manufacturer refused exchange.
“the top layer of the boot actually rubbed off.”
I had a prolific experience at Spring Step. I ordered for a pair of sandals and from start to finish, I was coordinated with customer support who followed up on my order and ensured that it would be delivered in time for the occasion. Infact, my shoes shipped quickly and arrived on time to my doorstep more than expected! They offer wide variety of styles and colors to choose from and their prices are affordable. The quality of the shoes is good and so far. The packaging was also very nice & the box was too cute to throw away! I will be ordering from them again.
L'Artiste boots are extremely comfortable, cute, and the best they've bought.
“Extremely comfortable (and they have a heel)!”
Shoes are well-made, gorgeous, and reasonably affordable; website and returns are easy.
“gorgeous, well-made, and reasonably affordable.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Spring Step Shoes is a footwear brand and online retailer offering a range of women’s shoes, boots and sandals. Shoppers frequently research fit, comfort, returns and customer support when evaluating the brand. This summary aggregates buyer feedback to help consumers assess product quality, ordering experience and service.